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Occidental Nuevo Vallarta

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2,512 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Nuevo Vallarta
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Showing 2,040: English reviews
Ear Falls
Reviewed 9 December 2015

We were not given the room we reserved and were disrespected by First Club staff from check-in through checkout. Room we were stuck with had a leaky roof with water running down wall and through bathroom light fixture. Maintenance was called repeatedly and did nothing upon inspecting the problem. Door to room would not lock properly and again maintenance personnel...

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Helpful?
Thank G7480ONpatriciab
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear G7480ONpatriciab, Thank you for your review. Our guests satisfaction is our top priority and it does concern me that you did not receive the proper service during your stay with us recently. I would like to let you know I have personally looked into the issues you experienced with your room and the service of the first club staff....

Vancouver
Reviewed 8 December 2015

We have been coming to this resort for a number of years and were hesitant to come back this year due to some issues the previous year. We were however glad we came back as all of the previous deficiencies were corrected. Firstly a big thank you to management for putting up the transparent netting preventing the birds from flying...

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Helpful?
3Thank Laurette51
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Laurette51, Thank you for your excellent review. I am very pleased to see you had a very wonderful holiday with us. I appreciate your wonderful compliments of all the new changes in the resort, they will be shared with the team today! We will be honored to host you again for another remarkable vacation. Thank you again for your...

Abbotsford, Canada
Reviewed 8 December 2015

Just Returned from the Occidental Dec 5, My Wife and I found the hotel very clean, service was excellent and the hotel staff were very friendly and accommodating. Not being club members our room had a nice view of the ocean, the only thing that we had missed was having a balcony but we had known that when we had...

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Helpful?
3Thank SCUBA_Kev63
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear SCUBA_Kev63, Thank your for your excellent review. I am very pleased to see our team went out of their way to ensure we met your expectations. I will be sure to share your compliment with them today. We will be waiting for your return in the near future. Sincerely, Sr. Rodolfo Pacheco Gerente General

Decatur
Reviewed 7 December 2015

Everyone in the staff was very cordial and attentive to our needs. Be sure to go visit Mama Lucia Tequila Factory, less than 10 minutes from the Resort. Ask the Bellman to have Nacho take you there. The First Club staff are awesome.

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2Thank markdennisn
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear markdennisn, Thank you for your excellent review. I am very pleased to see that your holiday with us was very memorable. I am very pleased our team went out of their way to ensure that your memories were unforgettable. It will be our pleasure to host you again in the future. Sincerely, Sr. Rodolfo Pachecho General Manager

West Vancouver, Canada
Reviewed 6 December 2015

Everything has changed dramatically. We have been visiting this hotel for 18 years, twice a year. We booked six months ago and sent a few e-mails a few weeks before our arrival and were assured everything would be as we asked!!! When we arrived on the 7th floor (Royal Club) we were told the room 754 was inhabitable because of...

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Helpful?
1Thank MarjorieRoseHill
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear MarjorieRoseHill, Thank you for taking your time to provide us with your feedback. I would like to apologize that your experience was not as your past visits had been. We are now under new administration and are currently in the process of many positive changes throughout the resort. I hope you can understand that during the busy time of...

Reviewed 6 December 2015 via mobile

It was like coming home. David, Jesus and Jennifer in the Royal Club spoiled us every day. Hector and Carlos in First Club introduced us to some spectacular drinks. Looking forward to coming back here.

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Helpful?
Thank Robert B
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Robert B, Thank you for your excellent review. I am very pleased to see that our royal club staff treated you as such. I hope you return very soon for another very memorable holiday at Occidental Grand Nuevo Vallarta. Sincerely, Sr. Rodolfo Pachecho General Manager

Reviewed 2 December 2015 via mobile

on arrival the reception guy couldn't even great me was rude and I was tired flying for 24 hours. Then the wifi didn't work and had to move rooms. This hotel isn't for people that want wifi to work. The food is okay but some of the waiters need more experience, you don't open a straw for someone they do...

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Helpful?
1Thank DomLovesDasies
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear DomLovesDasies Thank you for your review. I would like to apologize that your holiday with us was not as you had expected. I have had a meeting already with the managers to re-enforce the standards of our check-ins, entering rooms and employee presence in public areas. I am sure that your next holiday with us will be a very...

Mt. Laurel
Reviewed 30 November 2015

this was a family/couples resort and there wasn't any thing for singles which I was disappointed with. All management in the First club were excellent. People were very friendly and helpful. Only other problem was the wifi internet

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Helpful?
Thank 902phylliss
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear 902phylliss, Thank you for your great review. I am very pleased you had a pleasant holiday with us. I appreciate your feedback in areas we can improve on. We are looking forward to your return in the near future. Thank you again for your great review. Sincerely, Sr. Rodolfo Pacheco General Manager

Reviewed 30 November 2015 via mobile

Amazing resort! You know you're at the right place when you meet people who have been coming back for 20 years. There is always something to do or just relax. Learn painting from Tony, take a cooking class, cocktail class, spainsh class or participate in some activities. Danny who runs the activity team is an amazing person. His team is...

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Helpful?
1Thank phyllis m
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Phyllis M, Thank you for your excellent review. I am very pleased you had a very wonderful and memorable holiday with us. I have shared your compliments with our team and they send many thanks to you and your family. It is always our priority to ensure our guests´ have only the best service. Thank you again for such...

Halifax, Nova Scotia
Reviewed 29 November 2015

Having made a hefty investment in the Royal Club at Occidental we were extremely disappointed with our trip to Occidental Grand in Neuvo Vallharto. It started at the airport when the transportation company couldn't find our taxi reservation which I had booked and paid for in advance. We waited for 45 minutes while phone calls were being made to confirm....

Review collected in partnership with this hotel
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2Thank ujm2015
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear ujm2015, Thank you for your review and taking the time to provide us with your feedback. I would like to apologize that you did not enjoy your holiday with us. I have spoken directly to the First Club manager and I can assure you these issues will not happen again. In regards to the wine you had requested, there...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 

Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63732, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: ₹ 11,468 - ₹ 25,258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Reservation Options:
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Nuevo Vallarta staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upgrade to upper floor oceanview”
 of 5 bubbles lanaf904, 11 Jan 2017 | Read review
“Best rooms have balcony with ocean view”
 of 5 bubbles ccabinets, 8 Jan 2017 | Read review
“Make sure you visit Ulises at the bar near the lobby and Ramon at the pool bar!”
 of 5 bubbles Dak66, 6 Jan 2017 | Read review
“great beds!”
 of 5 bubbles goingplaces10, 6 Jan 2017 | Read review
“royal level in terms of room is just beeing on the higher up floors so be sure the other benefits are worth it to you”
 of 5 bubbles crunchh, 6 Jan 2017 | Read review
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