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Occidental Nuevo Vallarta

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Occidental Nuevo Vallarta
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2,675 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Nuevo Vallarta
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Showing 2,182: English reviews
Mexico
Reviewed 2 June 2016

We stayed at the Royal Club, which allowed us to make check in the lounge for Royal Club, so it was really quick an easy the check in. The front desk clerk was really nice and gave us the general information of the hotel. We have booked a junior suit hoping that we could get a balcony in order to...

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Helpful?
Thank lugasalo
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear lugasalo, Thank you for your great review. I am very pleased to see that you had a very relaxing holiday. I know it was a pleasure for our team members to help you during your stay to ensure everything was to your expectations. I would like to apologize for the inconveniences you had with your room. It is very...

Madison, Wisconsin
Reviewed 1 June 2016 via mobile

If they wouldn't tried to catch us to their time share program I would have given them a 5 Star rating. If the stuff especially the waiters/waitress at the Restaurant ( I think his name was Jorge thank you of serving us so well, I hope I remembered his name right) and the stuff at the spa (thank you Yuri...

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Thank tadeus66
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear tadeus66, I would like to take this opportunity to thank you for your great review and also for your feedback. In regards the time share program I am pleased to inform you that it is no longer active at the Occidental Grand Nuevo Vallarta Resort. It will be our pleasure to welcome you back again in the very near...

Grand Rapids, Michigan
Reviewed 31 May 2016

If you like a smaller resort with employees who care about your experience Occidental Grand Nuevo Vallarta may be for you. This resort is working hard to improve. Grounds maintainence is going on every day. The rooms are nice, all with a view of the ocean. The quality of the employees is what stood out to my wife and me....

Review collected in partnership with this hotel
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1Thank dale600
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear dale600, I would like to thank you for taking your time to provide us with your excellent review. I am very impressed to see what a great impression our team made on your recent holiday with us. I will be sure to personally congratulate each of the team member you mentioned as we are continuously looking for new and...

Salem, Oregon
Reviewed 31 May 2016

It was an impressive vacation for our anniversary and being the first time visiting Nuevo Vallarta did not know what to expect, starting with the very friendly people at the valet parking, they made me feel like we were old friends, natural smiles and courteous service, the reception lobby, excellent service and helpful with all my requests. Next, the waitress/waiters...

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1Thank alex93930
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear alex93930, Thank you for your excellent review, I am honored to have hosted you for your anniversary. It is wonderful to see that you had such a memorable and romantic holiday experience. I know our team will use your lovely comments to continue their hard work everyday for all of our guests to come. It will be a pleasure...

Oakland, United States
Reviewed 31 May 2016

I went on a 10 day 9 night vacation to Puerto Vallarta (first time in Mexico) and paid just under $1400 (which included an all inclusive resort, airfare, and resort transfer to and from airport). Everything was seamless, easy, and on time regarding travel and hotel check in/out. The hotel was great. My room had an ocean view, was clean,...

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6Thank Michael W
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Michael W, I would like to personally thank you for your fantastic and detailed review. I am thrilled to see what a unforgettable and relaxing experience you were able to have during your recent stay with us. I can assure you it will be my pleasure to share your compliments with the many team members you mentioned in your...

Reviewed 29 May 2016

where to start? we had an amazing time at occidental grand,we are a family of 4, 2 adults and 2 kids, all the employees were very attentive and always went out their way to make our stay enjoyable and relax and just amazing... Esther, jesus andezquivel, manuel pena from le buffet were always so attentive to us! so much that...

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2Thank Marina S
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Marina S, I would like to personally thank you for your excellent review. I am very pleased to see that you and your family had a wonderful and unforgettable holiday with us recently. I can see that our team made sure that you received excellent service and care throughout your holiday. I have spoken with the food and beverage...

Reviewed 29 May 2016

The staff is very friendly many greeted us by name each day. Especially Guadalupe and Yessica. I have stayed many places and very few have been this clean. For a inclusive resort the buffet is very good and changes daily. The Italian restaurant was a nice surprise excellent service and great menu.

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1Thank Richard B
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Richard B, Thank you for your excellent review. I am thrilled to see that you had such an enjoyable and memorable holiday experience with us. Guadalupe and Yessica will be very happy to hear of your kind compliments, I will be sure to personally commend them on their great work today. Our menus are designed to ensure that our...

Reviewed 29 May 2016

The hotel staff were amazing! They were very attentive and friendly, smiles all around! The food was sometimes not great, but when it was, it was amazing! The beach sand was slightly dirty sometimes, but the closer to the water, the cleaner. The people were amazing, although the vendors are quite pushy sometimes. There are many activities to do and...

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1Thank Sovanna C
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Sovanna C, Thank you for the great review of our hotel! It is wonderful to see you kind compliments of our team. As you experienced, our team's main goal is to serve and ensure that each guest has a very memorable holiday from beginning to end. I will be sure to share your great compliments with them all today....

Apple Valley, Minnesota
Reviewed 28 May 2016

Nice room, bed was hard, nothing in English on the TV, loved the glass shower. The staff was friendly and attentive. Always had open beach chairs and the beach was clean, though the water is gunky with sand and seaweeds unlike the gulf coast. The buffet is easy access, but got old after a while. Only one night had an...

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Helpful?
Thank mnvacays
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear mnvacays, Thank you for taking your time to provide us with your feedback. I would like to thank you for your compliments of our team, I will be sure to share this with them today. We do a program of nightly shows the begin at 9:00pm in the theater, on Friday nights it is our Mexican fiesta at the...

Greensboro, North Carolina
Reviewed 28 May 2016

We had a awesome time, Esther and Jesus that work in Le Buffet were nothing but kind and attentive to us!! Although at times the food was not warm enough when served. But overall we enjoyed our stay and thought the staff was great.

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1Thank cicornelius88
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear cicornelius88, Thank you for taking your time to provide us with your valuable feedback in regards to your recent stay. I have spoken with the food and beverage manager to ensure the temperature of the food is kept at an appropriate level. Your compliments of our team members, Ester and Jesus, have been shared with everyone today, they are...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 

Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: ₹ 10,079 - ₹ 24,280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Reservation Options:
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Nuevo Vallarta staff and other travellers.
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Questions? Get answers from Occidental Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was a garden view but we could see the pool and the ocean!”
 of 5 bubbles abeadinbloom, 27 Mar 2017 | Read review
“Make sure you don't get a room that opens on to the open lobby area. These are the rooms in close proximity to elevators”
 of 5 bubbles karenjon2017, 27 Mar 2017 | Read review
“Request a room on floor 6 or 7. There are some rooms with balconies but I think they are reserved for Royal Club/First Club members.”
 of 5 bubbles katiewK843UY, 27 Mar 2017 | Read review
“The garden view is very nice and it's on the ground floor.”
 of 5 bubbles 745MonaB, 25 Mar 2017 | Read review
“Facing the courtyard will ensure a quieter room.”
 of 5 bubbles DennisF438, 22 Mar 2017 | Read review
5 of 5