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All reviewsroyal clubfirst clubla haciendale buffetitalian restaurantmall across the streetadult poollounge barsmaller resorttime sharevacation clubthe general managerspecial thanksocean viewrecommend this resortall inclusive resortnightly entertainment
Loved our stay wished we could stay forever! We will definitely be coming back! Everything was so clean, staff was so nice, and food was great! Lemon in first club was so sweet and kind, extremely helpful and went above and beyond for us! All...More
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We visited from March 11 to March 18. We were picked up at the airport in a small shuttle instead of the usual big bus. Reception check in and check out is two desks and two people. Not the usual large reception desk. Check in...More
2 Thank Care_t0_travel
Response from Rodolfo P, Director General at Occidental Nuevo VallartaResponded 2 April 2018
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental NUevo Vallarta hotel. We are certainly agree...More
We have always loved the Occadental Nuevo Vallarta now that they remodeled it we love it even more.
The pool that used to be adults only is now the royal club/ first club pool with great bar service and easy access to the ocean, lots...More
Thank Paul K
Response from PachecoR, Gerente at Occidental Nuevo VallartaResponded yesterday
We first would like to thank you for making our Occidental Nuevo Vallarta your preferred choice for your holidays; it is always a pleasure to welcome back our most loyal guests year after year. Our commitment is and will be continue to offer...More
Overall nice stay. Beds were very hard. During our stay we had lots of soccer teams check in. They were screaming at all hours of the day down hallways. We tried to call the front desk but the phones were disconnected. We tried both rooms...More
Response from PachecoR, Gerente at Occidental Nuevo VallartaResponded 2 days ago
I would like to say that I appreciate the time you took to share with us your experience. I want to let you know that I feel truly sorry that we could not fulfill your expectations.
I appreciate that you pointed out the...More
Went for a week with family members - had looked at hotels in area - this one seemed to have a very nice beach so we opted for this.
As a starter I would note to people that this is a time share hotel -...More
Response from PachecoR, Gerente at Occidental Nuevo VallartaResponded 6 days ago
Thank you for your detailed review of your recent holiday experience at our Occidental Nuevo Vallarta hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet...More