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Barcelo Maya Palace

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5,423 Reviews from our TripAdvisor Community

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Showing 3,550: English reviews
Canton, Michigan
Reviewed 25 February 2015

We stayed at the Palace from Feb. 16th to the 22nd and we had a great time even though it was a cooler week. What would have made it even better was if they heated the pools a bit. Many of the kids were freezing in the kids' pool area. Another thing that they need to work on is the...

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6Thank Gina S
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. Gina S We have carefully read your comments and we are pleased to know you had a very enjoyable holiday in this place. Regarding the beds and the pillows we have a program to change all the pillows and the mattresses these will improve the comfort of our guests, very soon we will finish to change all of...

Fond du Lac, Wisconsin
Reviewed 24 February 2015

In June of 2012 my cousin got married here, we brought 60+ family members! We couldn't have been more thankful for such a wonderful experience! We got to all spend time together and still have separate time, too! The food choices were outstanding! We have vegan family members and they even enjoyed an amazing variety! We will definitely be back...

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2Thank Kaely W
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mr. Kaely W I appreciate you taking the time to write all your good experiences during the cousin ´s wedding It is a pleasure to know that you will come back to enjoy your holiday with us to this beautiful place. See you soon and thanks, you give us an opportunity of serving you again. Best regards Armando Becerra...

Saskatoon, Canada
Reviewed 24 February 2015

The resort itself is amazing. Spread out but not a problem if you're looking at wearing off those calories you have ate or drank all day! We have stayed at quite a few different resorts throughout the Caribbean and this is easily in the top 3. Staying at the Palace was great since you were able to eat/drink at any...

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3Thank Lee H
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mr. Lee H I have carefully read your comments and it is a pleasure to know that your holiday with us was amazing. It is important for us to know your feedback, thanks to them makes us constantly improve Thank you in advance for choosing us and I hope in the near future give us the opportunity to visit...

Chicago
Reviewed 24 February 2015

Positives - Fantastic design. It's huge, but it seems as if every inch of the property has been carefully planned - trees, flowers, decor -- they really paid careful attention and you feel like you're staying at a very upscale resort. Check-in - We upgraded to Club Premium which allowed us to check in at a special area. However, there...

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15Thank ChicagoToTheWorld
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mr. ChicagoToTheWorld I appreciate you taking the time to send us your comments and first of all I want to thanks the time you took to write all your good and not good experiences and it is a pleasure to know that your holiday with us was amazing. About the the food at the buffets and ala carte restaurants...

Regina
Reviewed 24 February 2015

We are a family of 5 and everyone had a wonderful time. There is something for everyone. We loved snorkelling off the beach with the fish and turtles. We enjoyed the dolphin show. The shopping at the mall on the Barcelo grounds had very nice vendors and reasonable priced products. Shop at these stores and save the cab fare to...

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4Thank LindaRegina
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mrs. LindaRegina Many thanks for your contact and your comments regarding your experience at Barceló Maya Palace, we are happy we have exceeded your expectations and you enjoyed your vacations. We will be pleased to serve you again. Best regards. Armando Becerra M. General Manager Barcelo Maya Palace

Reviewed 22 February 2015

This was our first experience with an "all inclusive" resort. I have to say that the experience has left us with both positive and negative impressions. The Barcelo Maya Palace is truly one of the most beautiful hotels on the Mayan Riviera. A spectacular setting, with lush landscaping, beautiful, spacious grounds, large rooms, great pools, spectacular kids area, lovely adult...

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5Thank Langmac
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. Langmac I have carefully read all your comments and first of all I want to thanks the time you took to write all your good and no good experiences. It is a pleasure to know that your holiday with us was amazing. Regarding the air conditioner, I offer a sincere apology for the inconveniences you had during your...

Melvindale, Michigan
Reviewed 22 February 2015

We were at the Palace from Feb 5 through the 10th for my son's wedding. I was leary of going because of a few reviews that I read beforehand. I don't know whether these people are just grumpy in life or what but I just returned from a fantastic week!! There were over 30 people in our party and I...

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3Thank Nitegayle1
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. Nitegayle1 I appreciate you taking the time to send us your comments and we are pleased to know your son had a great wedding and a very enjoyable holiday in this place, We are honored to know that we could make your stay a memorable moment, I hope you give us an opportunity of serving you again in...

Calgary, AB
Reviewed 22 February 2015

This was my 2nd stay at the Palace and the first time I got to bring my boys (14 and 12 y.o.). We had an amazing time. The biggest downside I will get out of the way right now...the wind. February seems to be a windy time on the Riviera Maya. We did the Royal Hacienda last year at the...

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3Thank DJ G
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mr. DJ G It really is a pleasant surprise as you describe in detail all the services we provide to all our guests and how well you spent your vacation, absolutely we have great facilities where all our guests enjoy a lot of them, like a beach more than a mile long with different areas with soft sand, rocks...

New York City, New York
Reviewed 21 February 2015

Just returned from a fantastic week at the Palace. We've stayed at hotels and resorts both big and small and this place really stood out from the rest. Most notable, especially for an all inclusive resort, was the FOOD. It was spectacular, every meal. Fresh local fruit and fresh tropical juice was just what the doctor ordered for 4 sick,...

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8Thank Katemary212
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. Katemary212 I have carefully read all your comments and first of all I want to thanks the time you took to write all your good experiences that you and your family lived, it is flattering to know you had a wonderful holiday. It really is a pleasant surprise as you describe in detail all the services we provide...

Rochester, New York
Reviewed 21 February 2015

This was our 3rd stay since 2011; our first visit during the winter. Resort was again at 100% capacity but you wouldn't have known it. We enjoy the spacious pool, beach, and access to the other resorts. The dolphin exhibit and show are a nice addition as well as the new section. I enjoyed daily solo morning walks from one...

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9Thank Slanz
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Mrs. Slanz Thank you for your visit and for your positive review. We are happy to know that you had a great holidays. We are convinced that your dedication listing of tips will be appreciated by TripAdvisor's Community. We are already looking forward to welcoming you again during your next visit to this beautiful Paradise of the Mexican Caribbean....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 20,738 - ₹ 39,498 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
708 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in Palace oceanfront”
 of 5 bubbles 211connief, 11 Jan 2017 | Read review
“ask for a pool view room on the Oaxaca side - 3rd floor - furthest away from noise but a great long view over the pools at night.”
 of 5 bubbles seeyouthere1563, 7 Jan 2017 | Read review
“We really liked the non-beach/pool view because it was really quiet. However it was a long walk from the action.”
 of 5 bubbles TorontoAlli, 6 Jan 2017 | Read review
“Upgrade to premium”
 of 5 bubbles jkjuliakrystal, 4 Jan 2017 | Read review
“choose a top floor room f if you are wanting a quieter room- also the corner rooms often have a hammock on the balcony!”
 of 5 bubbles Abb1ehannah, 4 Jan 2017 | Read review
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