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30/7/2017 31/7/2017
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    Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico
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    30/7/2017 31/7/2017
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    US$ 350
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    Traveller (5764)
    Pool & Beach (1593)
    Room & Suite (640)
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    Overview
    • Excellent63%
    • Very good23%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “oaxaca building” (108 reviews)
    “sea turtles” (258 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Barcelo Maya Palace
    Special Offer: Join my Barceló
    Barcelo Maya Caribe
    3,303 reviews
    #12 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Tropical
    4,494 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Paradisus by Melia Playa Del Carmen La Esmeralda
    7,099 reviews
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    8,736 reviews
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    Rooms
    30 Jul31 Jul
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    1 room, 2 adults, 0 children
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    Reviews (6,501)
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    There are newer reviews for Barcelo Maya Palace
    See the most recent reviews

    1,351 - 1,355 of 4,329 reviews

    Reviewed 5 June 2016 via mobile

    The staff was amazing and super friendly. Majo, Julio, and Ivan were especially delightful. The waiters were all really attentive and helpful. All of the pool activities were extremely interactive and fun.

    Thank Mario G
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 12 June 2016

    Dear Mario G Thank you for sharing your review abour your staying with us, know that you enjoy the company of our staff make us feel happy, we hope for your returning. Best Regards The Managment

    Reviewed 5 June 2016

    Although this resort is beautiful, and clean it is BEYOND slippery!!!! Out of 13 in our group 3 people fell 1 my 69 year old mother broke her wrist and arm the first day there! After she fell only 1 person came over, then finally...More

    Thank sbrynczka
    Response from HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya PalaceResponded 26 June 2016

    Dear sbrynczka, We hope and pray, that your mother is in better health. Regarding the incident it is worth mentioning that assistance was provided, as you mention a Doctors evaluation was required. The doctor does represents an external company, therefore exists a surcharge. The room...More

    Reviewed 4 June 2016 via mobile

    The resort has lots of restaurants and bars to choose from. The resort is well-organised and structured. There were also lots of activities that were available to us! One of the staff, Liz, was particular friendly and helpful.

    Thank Tony L
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 16 June 2016

    Dear Tony, Thank you for your visit and for your positive review. We are happy to know that you had a great experience We look forward to welcoming you again in the near future. Best regards, The Management

    Reviewed 4 June 2016

    Don't go in June, too hot and humid. The property was gorgeous and well maintained. But our room 8751 was so far from the restaurants and lobby, it actually took 1,000 steps to get there - 6 times per day. Plus, our room card key...More

    Thank Linda C
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 11 June 2016

    Dear Linda, First of all thank you for taking the time to write your experience and we regret the lack of response to your needs. It is very important to us your comments in order to improve our services. Thank you again and we hope...More

    Reviewed 4 June 2016

    Booked 11 days at the Barcelo Maya Palace for our honeymoon and we couldn't have been happier with our choice. The resort is well maintained, everything is in great condition and pretty luxurious, and the staff is hands down the nicest, most helpful people we've...More

    2  Thank Taylor V
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 16 June 2016

    Dear Taylor, Every time I read these comments I feel very fortunate to know that the effort made by a large number of people is reflected in the happiness of our guests as you and your family, thank you to share your experiences. We are...More

    Barcelo Maya Caribe
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Internet
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$ 234 - US$ 566 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Puerto Aventuras
    • #3 Business Hotel in Puerto Aventuras
    • #4 Romantic Hotel in Puerto Aventuras
    • #5 Top resorts Hotel in Puerto Aventuras
    • #5 Luxury Hotel in Puerto Aventuras
    • #5 On the Beach Hotel in Puerto Aventuras
    • #6 Spa Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 756
    • Reservation Options
    • TripAdvisor is proud to partner with Barcelo, BookIt.com, Booking.com, Orbitz, Expedia, Travelocity, Hotels.com, Cheap Tickets, TripOnline SA, Hotwire, getaroom.com and Evoline ltd so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Barcelo Maya Palace Deluxe Hotel Puerto Aventuras ,
    • Barcelo Puerto Aventuras ,
    • Barcelo Hotel Puerto Aventuras ,
    • Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (5764)
    Pool & Beach (1593)
    Room & Suite (640)
    Dining (597)
    Hotel & Grounds (3252)
    Family and Play Areas (125)
    Bathroom (83)
    Business Centre & Event Rooms (32)
    Nearby
    Barcelo Maya Beach
    8,283 reviews
    .42 km away
     
    Barcelo Maya Caribe
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    .30 km away
     
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    1.63 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Amy C
    19 July 2017|
    Answer Show all 5 answers
    Response from rnmn528 | Reviewed this property |
    There are 5 resort areas there, with the Palace being at the northern most end. As you progress to the south, you will find the Tropical, Colonial, Caribe, and lastly the Beach. We have always stayed at the Palace, where... More
    0
    Votes
    Simpson1026
    19 July 2017|
    Answer Show all 4 answers
    Response from CDH02 | Reviewed this property |
    I am not for sure. I believe just MC, VISA, AMEX. You may want to call the hotel directly to comfirm. 1-866-599-6674 Hope this helps.
    1
    Vote
    Room Tips
    "Try to get a room closer to the pool if you are with kids"
    Read review
    "Just get a room close to the pool and you will live happy."
    Read review
    "Third floor ocean view. Rooms overlooking the pool can be noisy. Rooms to the rear make for a long walk to..."
    Read review
    "at the palace beach stay goto towards the rope line you will see a reef , stingray turle and its just like..."
    Read review
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