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Barcelo Maya Palace

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5,628 Reviews from our TripAdvisor Community

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There are newer reviews for Barcelo Maya Palace
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Showing 3,706: English reviews
Thousand Oaks, California
Reviewed 21 August 2015

I'm only giving Barcelo Maya Palace 3 stars because despite the wonderful resort and majority of staff who are excellent and and go out of their way to assist, there are a small minority who do not communicate well and do not provide good customer service. So my mini review: Specialty restaurants are great. New Italian and Japanese at the...

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Helpful?
6Thank LCL805
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear LCL805, I thank you for the time spent on your review. Every feed back given by our guest, is an opportunity you give us in order to make our service more competitive. I take this particular moment, to clear the point you stand out. We will never over charge a guest, I´m sorry that the hotels policy of not...

Clarksville, Tennessee
Reviewed 21 August 2015 via mobile

I can't wait to go back! I will go back! Great staff great food great pool. The off shore swimming and snorkeling was great. So much to do and never enough time to get it all in. The best resort I've ever been to.

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1Thank William S
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mr. William S, Thank you very much for your stay at Barcelo Maya Palace Deluxe. Your feedback motivates us to moving forward and we value the time you took to share your comments. We will be more than honored to have you back at our Paradise. Have a great day!! Jose Luis Serratos Front Desk Manager

Reviewed 20 August 2015

It takes alot for me to write a review and I guess it is when you are feeling so disappointed and dont want anyone else to have to live through the tramatic experience.. then I decided to write this review ASAP!. ( Sorry about the spelling errors ) We have booked through bookit.com about 5 trips to Cancun, Riviera Maya...

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16Thank Gloria L
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace, responded to this review

Dear Mrs. Gloria L. Thank you for your time. We have read your comments and we regret that our service has disappointed you due to the fact that some points were not to your complete satisfaction. Please allow me to mention the following comments: Lobby: In fact, our lobby is an open area without air conditioner as well as most...

Portland, Oregon
Reviewed 20 August 2015

Obviously, we love this place because we have been back again and again (6 times). You can see that I've reviewed it before with very high praise. We have also stayed at the Excellence Riviera Cancun, The Valentin Imperial Maya, and The Grand Sirenis. Excellence and Barcelo are our favorites, but we keep returning to Barcelo because it has awesome...

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5Thank JDOregon
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace, responded to this review

Dear Ms. JDOregon, First of all thank you very mucho for your preference, it is always a pleasure to host our frequent guests and receive your valuable feedback. We have carefully read each of your positive and negative comments and we regret that on this occasion we have not exceeded you expectations due to the lack of service at front...

Arlington, Texas
Reviewed 19 August 2015

I was injured on the property at Barcelo Maya. The injury happened in the pool where a broken tile was loose at the bottom of the pool. I didn't realize it until I walked over the broken tile and cut the bottom of my foot. The lifeguards came by to bandage it up and reassured me that it was fine...

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15Thank Jasmine A
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Thank you for taking the time to write your comments. As we have mentioned before, our security staff applies the first aids, the Doctor is the one to indicates if you need stiches or another medical attention. The General Manager has responsed to your emails. We regret any inconvenience during your stay and we remain to your service....

Ann Arbor, Michigan
Reviewed 19 August 2015

This is the second visit to Maya Palace in the last six years. This visit was even better than the last. Food was better, With lots of choices. People mentioned that upgrading to club premium was not worth it, however, I begged to differ. When we arrived, we upgraded to club premium, requested oceanfront view on a higher floor. They...

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7Thank csp65
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. csp65, On behalf of Barcelo Maya Palace Deluxe team, I want to drop you a bg thank you for choosing our hotel for your past vacations at the beautiful Riviera Maya. It feel so great to know that we managed to make your stay extraordinary and special we deeply appreciate your words. We can´t wait to welcome you...

New York City, New York
Reviewed 19 August 2015

I traveled here for a destination wedding for a close friend of mine recently - I was super excited after looking at the pictures, and reading up on the resort. However, though the amenities are wonderful and the beaches are great, their customer service is absolutely HORRIBLE. I waited in line to check-in (which I was lucky enough to get...

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3Thank Liz K
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. Liz K Thank you for taking the time to share feedback regarding your recent stay. We are so sorry to hear about the situation you experienced with your reservation. We aim to fulfill all of our guests' room requests and attend to any issues promptly, . We're pleased to hear that despite the trouble you experienced on your...

Texas
Reviewed 18 August 2015

Check In, Amenities and Room: One week prior, I emailed the resort with our room request, noting it was our 4th visit and we were celebrating our honeymoon during our stay this time. My email requested a 3rd floor room and something close to the pools and lobby. We were given an amazing room with a pool view in the...

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8Thank Calli777
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. Calli777, Thanks for the honor you give us time after time by staying at Barcelo Maya Palace Deluxe and the last visit to celebrate such special occasion. Your positive review and kind words make us feel proud of the hard work we are doing to reach our guests satisfaction. We look forward to welcome and surprise you once...

naples, United States
Reviewed 18 August 2015

We broke our stay up between two resorts and Barcelo was our second stop. The four of us really wished we had stayed at the first resort the entire time. Barcelo was a big disappointment and a lot more monies! The "premium" check in was a disaster. They had our rooms swapped between the couples and had us in two...

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1Thank Dorothy E
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace, responded to this review

Dear Ms. Dorothy E We regret that you had to wait to receive you room, normally the check in time is at 3:00pm but if rooms are ready before, they can be occupied. We are very sorry that you have had a bad perception of our services. Thank you for your comments which are taken very seriously in order to...

New York City, New York
Reviewed 17 August 2015

Went in March 2015 for a family vacation. The grounds of the hotel are lovely and very well maintained. We were given an upgrade to Premium room which brought us closer to the pool. Rooms were spacious and decently appointed. Kids pool was wonderful and Barcy Kids was staffed with very attentive and kind people. The downside to this resort...

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1Thank Abby D
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace, responded to this review

Dear Abby D. Thank you very much for your comments and recommendations. We remain to your service!!! Customer Service Barceló Maya Place Deluxe

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 17,801 - ₹ 36,322 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
771 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“premium gets you rooms near the beach. some of the standard rooms seem a bit far.”
 of 5 bubbles publicpersona31, 26 Mar 2017 | Read review
“I would highly recommend apple vacations”
 of 5 bubbles menard065, 26 Mar 2017 | Read review
“Any room in the Palace is fabulous!”
 of 5 bubbles lauriecZ6464VW, 25 Mar 2017 | Read review
“We stayed In the Palace building, garden view. It was nice and quiet but didn't take long to walk over to all the action.”
 of 5 bubbles happyvacationer39, 24 Mar 2017 | Read review
“Check your room out and change it if necessary.”
 of 5 bubbles BunniBarrington, 21 Mar 2017 | Read review
5 of 5