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Barcelo Maya Palace

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5,628 Reviews from our TripAdvisor Community

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Showing 3,706: English reviews
Kansas City, Missouri
Reviewed 9 November 2015

We were originally supposed to stay at the Colonial but got upgraded to the Palace. Our family was staying in the Colonial so we hung out there most of the time. We had a great experience at all the pools, bars, beaches and restaurants. Clean, great food, FANTASTIC service, and lots of options for entertainment and activities. Wasn't crowded at...

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1Thank TimandTheresa C
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, It is noteworthy that such comments greatly encouraged to all the staff who makes every effort to obtain the satisfaction of all our guests. We are aware that our staff members are our most valuable asset; we will personally praise Alberto, Hugo, Javier and Diego for leaving such a good impression with you. Thank you for writing your...

Pittsburgh
Reviewed 8 November 2015

This was our 5th time returning to this resort. We enjoy so many things about this resort. We enjoy the reef that is so close for us to snorkel every day. They have turtles swimming in the water, don't need a snorkel to see them. I wish that they would have signs up telling people NOT to feed them or...

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1Thank DifromPi
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Every time I read these comments I feel very fortunate to know that the effort made by a large number of people is reflected in the happiness of our guests as you and your family, thank you to share your experiences. Likewise we are honored that you are a repeat guest, we know we must improve our repetitive...

San Pedro Garza Garcia, Mexico
Reviewed 6 November 2015 via mobile

First day of our stay... 1.made us wait 3 hours for our rooms when the hotel is very low in occupancy 2. The food in the buffet is cold and bland. We chose the deluxe area of the hotel expecting high quality, what a disappointment 3. Our room was the furthest from the lobby, and it is a very large...

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4Thank dany_gl
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mr. Dany, We regret that you had to wait to receive you room, normally the check in process takes a few minutes, if the room of your preference is ready can be occupied, otherwise is necessary to wait until the check in time which is at 3:00pm. Please accept a sincere apology for any bad impression taken of our...

Rocklin, California
Reviewed 5 November 2015

My husband and I stayed at the Palace for nine days in Oct. We booked this trip about 8 months ago and I was a bit hesitant of what to expect after reading some of the negative reviews. We experienced NONE of those things. The check in and out process was very quick and easy and we got a room...

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4Thank calbeachgirl
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, I appreciate you taking the time to send us your comments and first of all I want to thanks the time you took to write all your good experiences and it is a pleasure to know that your holiday with us was amazing. We hope to see you again! Best regards, The Management

Des Moines, Iowa
Reviewed 5 November 2015

We stayed in 8223, the Palace, it was a decent sized room, clean and comfortable. It was a really long walk everywhere, but we deserved to walk because we ATE so much! It was close to the Adult Pool and that is a wonderful pool. It was nice and quiet. The whole resort was very quiet. We both decided we...

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3Thank kimrn2006
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Every time I read these comments I feel very fortunate to know that the effort made by a large number of people is reflected in the happiness of our guests as you and your family, thank you to share your experiences. We are honored to know that we could make your stay a memorable moment, and we hope...

Tenafly, New Jersey
Reviewed 5 November 2015

We made a reservation at the colonial and were upgraded to the Palce due to renovations. We loved the place even though we had to walk a lot from our room to the lobby and buffet area. The pool is amazing, very clean and huge. The staff at the pool keep you entertained all day including ping pong tournament, soccer...

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3Thank Nisnisch
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, I appreciate you taking the time to send us your comments and first of all I want to thanks the time you took to write all your good experiences and it is a pleasure to know that your holiday with us was amazing. We hope to host you again! Best regards, The Management

Aurora, Colorado
Reviewed 3 November 2015

Just got back from the best vacation ever! It was our 10th trip to the Barceló. We go this week every year for my birthday and usually stay at the Colonial, but upon arrival, we were told we had been upgraded to the Palace. What an experience! The room was beautiful, and when we got there, it was exactly as...

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2Thank Joyandy5215
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, We love to hear the kindly comments from our guests. Thank you very much for taking the time to write, the staff will be very happy to know you enjoyed your vacations. It will be our pleasure to host you on April with the new services that the Hotel has prepared for our guests. See you soon! The...

Philadelphia, Pennsylvania
Reviewed 2 November 2015

Just got back from our family trip to RM and, as usual, it was incredible. The Riviera Maya is an amazing place. So much to do and see... and a great place to relax if you want to. We were originally booked for the Barcelo Maya Colonial but when we arrived, they upgraded us to the Maya Palace, which is...

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5Thank PSUforever31
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, We appreciate very much your kindly comments, the staff will be very happy to know you enjoyed your vacations with the services that the Hotel offers and the great service of our staff! The Colonial Hotel has been renovated during the last days so it's great that you had the opportunity to stay with us. We will keep...

St. John's, Canada
Reviewed 1 November 2015

spent two weeks at the palace in Oct...beautiful resort..clean..very friendly staff..always courteous and helpful..very efficient... our room was always cleaned early and well done..room 8145. Staff in lobby bar were exceptional Thanks Angel and Romeo for keeping the champagne cold, Thanks Miriam Cardova for excellent table service and your friend whose name I think was spelled Yanhihan.I will always remember...

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1Thank blanche c
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mr. & Mrs. Blanche, We appreciate you taking the time to send us your comments and we are pleased to know you had a very enjoyable holiday in this place. It is noteworthy that such comments greatly encouraged to all the staff who makes every effort to obtain the satisfaction of all our guests. We will be glad to...

New York City, New York, USA
Reviewed 1 November 2015

we stayed here in October 2015 for the 3rd time. upgraded to club premium with a room with ocean/pool view. it was worth the money! from check in to check out it was fantastic. but upon check out they took our bracelets. then we went to breakfast .... the last breakfast was a disappointment. we got a table in a...

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4Thank dutchbuis
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Thank you very much for your kindly comments. We are glad to know that you enjoyed your vacations and thank you for your loyalty. It will be always our pleasure to host you again with the repetitive guests benefits! Best regards, The Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 17,997 - ₹ 36,453 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“premium gets you rooms near the beach. some of the standard rooms seem a bit far.”
 of 5 bubbles publicpersona31, 26 Mar 2017 | Read review
“I would highly recommend apple vacations”
 of 5 bubbles menard065, 26 Mar 2017 | Read review
“Any room in the Palace is fabulous!”
 of 5 bubbles lauriecZ6464VW, 25 Mar 2017 | Read review
“We stayed In the Palace building, garden view. It was nice and quiet but didn't take long to walk over to all the action.”
 of 5 bubbles happyvacationer39, 24 Mar 2017 | Read review
“Check your room out and change it if necessary.”
 of 5 bubbles BunniBarrington, 21 Mar 2017 | Read review
5 of 5