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Barcelo Maya Palace

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5,731 Reviews from our TripAdvisor Community

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Showing 3,798: English reviews
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BC
Reviewed 2 days ago NEW

We enjoyed our stay at the Palace. Our check in was fairly quick, about thirty minutes. I was expecting more. We did a private transfer and people from my plane who used the group transfer said the check in was awful. I guess we were lucky. We did out dinner reservations at check in. They only let us do three...

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Helpful?
1Thank happy123Bc
Red Deer, Canada
Reviewed 2 days ago NEW

We were at the Barcelo Palace Deluxe in May, 2016, for a wedding. We stayed in the Oaxaca building, garden view room. I had asked for a room away from any pools and couldn't have been happier. Our room overlooked a beautiful garden in a very quiet location. It was a bit of a walk to restaurants, the lobby, and...

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1Thank SundayMorningNow
Montreal, Canada
Reviewed 2 days ago NEW

My family just spent a great week here. Prior to leaving, I read numerous reviews and was worried when I saw many repeatedly negative points regarding basic rules of hospitality such as the check-in process & à la carte restaurant reservations but our experience was very good. The check-in process was relatively easy and quick. We had paid for 2...

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1Thank Erica L
Lethbridge, Alberta
Reviewed 2 days ago NEW

Although this is a lovely resort with nice clean rooms, very friendly and helpful staff, great pools and beach, and beautiful impeccably kept grounds be prepared for long waits to check in and out, and for guest services to make reservations for a la carte restaurants. You must make reservations for a la carte restaurants but can only make three...

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Thank sharon_dersch
New York City, New York
Reviewed 3 days ago NEW

We traveled to this hotel as a family of three, the second week of April for 9 days. We met up with some friends as well later in the week. Although our experience was mostly positive and a great time was had by everyone, especially the kids, there are some issues the hotel needs to work on. First, here are...

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2Thank Alisa S
Chanhassen, Minnesota
Reviewed 3 days ago NEWvia mobile

Overall the resort is clean and staff is friendly. An additional fee for wifi is crazy! This should not occur at a top tier all inclusive. French and Italian restaurants were excellent! The towel cards are silly, why?

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Thank G L
Reviewed 3 days ago NEWvia mobile

This was our first time at the Barcelo Maya Palace. The pool was amazing and our kids had a great time but we need to send a special thank you to the manager Edwardo. He went above and beyond to make our stay memorable. Thank you, from room 8555.

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Thank Kimberly M
Saint Clair Shores, Michigan
Reviewed 4 days ago NEW

I will likely not choose an all inclusive again due to this visit. Pros- Absolutely beautiful grounds everywhere on the resort Nice long sandy beach with lots of chairs Great pool areas for different ages (we loved the adult pool with the cabanas, bare, frog fountains and no kids) Rooms are nice size with big shower, double sinks and 2...

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5Thank Juli S
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Juli S, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality about...

indiana
Reviewed 4 days ago NEW

We heard so many complaints from people who did not know wifi was extra, reservations are required and how much walking will be required. We sent email to resort 10 days prior to arrival and can honestly say this was first resort to never respond in any fashion. We requested any floor, any building - just close to lobby if...

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5Thank sciroccokid
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear sciroccokid, First of all we appreciate the time that you took to give us all this great feedback. We are sharing all this valuable feedback with the corresponding head of the department in order to correct and improve the observations you have made . We are glad that overall you were able to enjoy the services and facilities offered...

Mexico City, Mexico
Reviewed 6 days ago NEWvia mobile

I am a frequent traveler, I love visiting my country and generally have a great time. My last visit to the Riviera Maya, two months ago, was extraordinary! Selecting the right hotel is extremely important. I couldn't go back to that hotel because it was an adults only resort, so I decided to try Barceló Palace, a total disappointment! Service...

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Thank virginiacalero

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 16,271 - ₹ 34,422 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
816 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club premium ocean front suite on a third floor is a good choice, although expensive. Premium rooms have better locations.”
188alisas, 23 Apr 2017 | Read review
“Ask for room near lobby/beach or be ready to walk - a lot!”
sciroccokid, 22 Apr 2017 | Read review
“Families should ensure they check the capacity of their room”
NormaStit, 20 Apr 2017 | Read review
“we were right by the laundry...but never heard a thing!”
dandpras, 15 Apr 2017 | Read review
“Our room 8000's was such a long walk from the lobby and we're fit! be careful if you have older guests, or less mobile.”
familyoffivemadness, 11 Apr 2017 | Read review
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