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Barcelo Maya Tropical

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Traveller (4428)
Pool & Beach (1267)
Room & Suite (341)
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Overview
  • Excellent65%
  • Very good23%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
“yucatan building”(87 reviews)
“seafood”(262 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
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Offers from Barcelo Maya Tropical
Special Offer: Join my Barceló
Offers from Barcelo Maya Tropical
Special Offer: Join my Barceló
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,330)
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Traveller rating
1,754
943
332
170
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332
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112
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1,391 - 1,395 of 3,311 reviews
Reviewed 22 March 2016 via mobile

Location is excellent and the facilities were nice enough but the buffet food was not good and reservations for better dining were scarce and difficult; no hot water for showers 2 days in a row and no compensation for the inconvenience We under estimated the...More

1  Thank Brenda H
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 3 April 2016

Dear Brenda H, First of all we would like to apologize for not having met your expectations, we hope you give us another opportunity to host you. Please be assured we will share your comments with our departments involved in order to improve our service....More

Reviewed 21 March 2016

We stayed at the Tropical and loved it!! There are a lot of activities to do at the resort...We never felt crowded in the pools or at the beach. Both were kept very clean every day and very beautiful!! My favorite ala carte restaurants were...More

Review collected in partnership with this hotel
Thank Natalie B
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 23 March 2016

Dear Natalie B, We are pleased to know your comments, since they help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your vacation as well of your kind recommendation to your friends. Barceló Maya Tropical is committed to...More

Reviewed 21 March 2016

We stayed here over spring break so it was packed as expected but it was great to meet so many people. It's a beautiful all-inclusive resort with great staff. Sergio, one of the bartenders at the pool was exceptionally great. He always made the customer...More

Thank emilybashaw
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 21 March 2016

Dear emilybashaw, We really appreciate you have write us on Trip Advisor since this help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your vacation. We accommodate many guests each day and we strive to make their stay...More

Reviewed 21 March 2016

Our 12 and 13th time in Mexico, we have always had exceptional service with the exception of this Hotel. The only friendly desk clerk was the one whom checked us out. There was mold in shower and it wouldn't drain, when we requested to move...More

1  Thank Shawn W
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 22 March 2016

Dear Shawn W, We would like to thank you for the time you have taken to share your comments. We want you to know that the comments and suggestions we receive from our guests are taken seriously since they tell us what we are doing...More

Reviewed 20 March 2016 via mobile

Our family totally enjoyed our week long stay at Barcelo resort at Riveria Maya. The resort was clean everywhere, the staff was very friendly and the food was good, especially the various restaurants. There were a few bartenders that were obviously frustrated with the Spring...More

Thank JessicaAMJ
Response from BMAYAFASEII, Gerente at Barcelo Maya TropicalResponded 22 March 2016

Dear JessicaAMJ, We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. We are happy to know Barceló Maya Tropical All Inclusive was good for you, regarding beach,...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$ 196 - US$ 419 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 196 - US$ 419 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (4428)
Pool & Beach (1267)
Room & Suite (341)
Dining (340)
Amenities (57)
Family and Play Areas (50)
Business Centre & Event Rooms (15)
Questions & Answers
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alikmg
26 April 2018|
AnswerShow all 6 answers
Response from Lynn S | Reviewed this property |
We had wifi as part of our room deal and it was fine in the rooms and around the hotel. Never tried it at the beach or pool not that wedded to my iPhone!
0
Votes
H4548ZEjanef
20 April 2018|
AnswerShow all 2 answers
Response from sharonjxn2 | Reviewed this property |
For small purchases you can use pesos.
0
Votes
Room Tips
"I would stay in the Colonial as it is more central"
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"ask for a poolside room, there is a lot of walking to upstairs rooms."
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"Your reservation doesn't matter - you will be given any room they decide you will have at check in."
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"Ask for room not facing the theater. There is a lot of noise"
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