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Barcelo Maya Tropical

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4,092 Reviews from our TripAdvisor Community

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There are newer reviews for Barcelo Maya Tropical
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Showing 2,502: English reviews
Edmonton, Canada
Reviewed 4 June 2014

Friends and I stayed here for a bachelor party. There were 16 of us. We initially thought we had rooms that were all together, however they weren't able to accommodate us with rooms side by side but we were all put in the same building. Rooms were extremely clean. The rooms have great AC working all the time. Their TV's...

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Helpful?
2Thank Andy846
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Andy, First of all, we would like to thank you for the time taken to write your present review, thank you very much for explanation regarding our services and facilities, we are glad these have pleased you. We remain at your service and really hope to meet you next time you visit us. Warmest Regards to Canada. La Gerencia...

London, Canada
Reviewed 4 June 2014

We recently visited Barcelo Maya Tropical from May 2nd to May 12th (10 nights ). It is the first time we returned to the very same resort as we loved it so much ! The Tropical is one of 5 Barcelo resorts in a row , all connected by walkways and the beach. Also there is a tram that runs...

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Helpful?
2Thank Lindarbeach
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Linda, We really appreciate your scores and recommendations, thank you for becoming our repetitive guest, we would continue working very hard in order to fulfill our guests expectations. Barceló Maya Tropical is committed to providing our guests with the highest quality of services and facilities; we thank you very much for the kind explanation of the Resort. Please feel...

Reviewed 3 June 2014

We have stayed at the Barcelo Tropical hotel about 126 times in the past 9 years. Obviously we love it. The staff are incredible. Carlos and Cleo at the front desk are especially helpful but we have always found the staff in all parts of the resort to be amazing. Everyone is friendly and always goes out of their way...

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Helpful?
5Thank Helen Marie E
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Ms Helen Marie, There are no words to express our deepest gratitude for sharing your experiences at Barcelo Maya Tropical on Trip Advisor. We really appreciate your loyalty to Barcelo Hotels & Resorts, we are lucky to have you as our Repetitive Guest. Our main goal is to fulfill the expectations of every single guest we have the pleasure...

Reviewed 2 June 2014

We went there for a friends wedding for 3 nights and really enjoyed it. I thought the food and drinks were great and going to the restaurants was fun, particularly the Japanese one which was both entertaining and the food was delicious. They had activities by the pool which were fun and I actually thought the drinks were good, especially...

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Helpful?
1Thank Kim J
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Kim, Thank you very much for your comments regarding your past stay at Barcelo Maya Tropical!!! We are glad your friends have choosen this Resort as their Wedding Destination therefore we could have you as our guest, thank you for your kind recommendation. We hope to host you in the future. Sincerely, La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

Greenville, South Carolina
Reviewed 2 June 2014

The Barcelo Maya property (which includes Tropical, Colonial, Caribe, Beach, and Palace) is about 45 minutes south of Cancun. I went there with 4 friends, on recommendation of cousins. It did not disappoint. We loved it so much, we will go back again next year. Has one of the most beautiful (and long and sandy and crystal clear waters) beaches...

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Helpful?
2Thank D M
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Guest, We really appreciate the opportunity to host your first visit to Barcelo Maya Tropical, we will be very happy to meet you next time!. Thank you for the time taken to write your kind comments regarding your past stay. We will work to improve every day. We look forward to hosting you again in the future. Warmest Regards...

Cochrane
Reviewed 31 May 2014

Loved this place Went from may20-29 2014 Room Was nice upgraded to primium don't suggest it our friends got same extras we did by tipping. Room was rather nice. Housekeeping was hot or miss but didn't break our review. If I was asked would love if house keeping came in did all there stuff and left not in and out...

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Helpful?
Thank Kirsten W
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Kirsten, We appreciate your kind recommendation of Barcelo Maya Tropical. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Be assured we will work on housekeeping in order to improve our service. As you say “calzone”...

montreal
Reviewed 30 May 2014 via mobile

We are currently staying at this hotel for two weeks, the first week just went by and everything is more than amazing. The staff is super friendly funny and give amazing service! The rooms are spotless, the waiters at the beach buffet, restaurents a la carte are amazing same goes for bartenders everywhere but the service at the breakfast lobby...

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Helpful?
1Thank annng91
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Ann, First of all we would like to thank you for sharing your experience at Barcelo Maya Tropical, we are glad to know the good image our Staff have provide you and we apologize for the rush impression our Breakfast Buffet gave you, we really appreciate your time and comments. We would be grateful to have another opportunity to...

Toledo, Ohio
Reviewed 30 May 2014

We just got back from our Honeymoon (5/21/14-5/27/14), and we both regretted going with this "all-inclusive resort." We decided on this resort bc it seemed that it had the least negative reviews out of the many we searched. I wish we had known... We stayed in the Vera Cruz building on the first floor. Our room's A/C and exhaust fan...

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Helpful?
1Thank Ashleigh K
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Ashley K, We are concerned about the problems you experienced at this hotel during your recent visit and we would like to thank you for taking the time to bring this matter to our attention. We accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service...

Calgary, Alberta, Canada
Reviewed 29 May 2014

I thought this resort was absolutely beautiful!! We were here for a wedding with a group of about 16 people that ranged from the ages of approximately 70 to 6 and we all had an amazing time. We were able to shop right in the next resort which I thought was pretty cool and we never got bothered on the...

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Helpful?
1Thank Lindsay G
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Lindsay G, It’s a pleasure to host a Wedding Celebration; we deeply appreciate your visit. Thank you very much for sharing your experience, your scores and recommendations. Feedback from our guests, both past and present, helps us improve our services and achieve our main goal, which is complete customer satisfaction. I hope you will allow us the opportunity to...

Baltimore, Maryland
Reviewed 29 May 2014 via mobile

Let me start off by saying I have a bit of OCD when it comes to hotels. I thoroughly go through the room when I get there to make sure it's clean. I was pleased at the cleanliness of the room, my one complaint are that the sheets and towels have some old small stains on them but most hotels...

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Helpful?
Thank kristinotto
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Kristinotto, We would like to thank you for the explanation of Barcelo Maya Tropical you have written; we really appreciate your time. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We look forward to hosting...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 15,351 - ₹ 29,562 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#4 On the Beach Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Tropical staff and other travellers.
207 questions
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Questions? Get answers from Barcelo Maya Tropical staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tip everyone well. You will get AMAZING service.”
 of 5 bubbles baileyd89, 23 Feb 2017 | Read review
“never had a bad room”
 of 5 bubbles paulpembroke, 21 Feb 2017 | Read review
“Rooms near the nightly entertainment (maya tropical) very noisy. You can hear everything going on outside.”
 of 5 bubbles djc692017, 18 Feb 2017 | Read review
“Avoid spring break..Stayed February7-14 2017. Perfect weather 80s everyday and rained for 5 minutes one day. Quiet and relaxing.”
 of 5 bubbles GerriG_12, 17 Feb 2017 | Read review
“very quiet”
 of 5 bubbles , 16 Feb 2017 | Read review
5 of 5