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Barcelo Maya Tropical

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4,006 Reviews from our TripAdvisor Community

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Showing 2,436: English reviews
Reviewed yesterday NEW

I'm the active dad that wants new experiences on vacations. The rest of my family ranges from "let me sit and read on the beach" to "what's next!". We all had an incredible journey while we were at Barceló Maya Tropical. The staff at the pool area got us going right away: yoga (never did that before), water polo, water...

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Helpful?
Thank Ron S
Reviewed 3 days ago NEWvia mobile

We've been to AI resorts before so we knew what we were had experiences to compare this to. We did have an overall great trip! There were definitely pros and cons. Pros: The restaurants we delicious, the shows were fun to watch, lots of entertainment available, non motorized water sports were free. We went on an anniversary trip and it...

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Helpful?
1Thank mrsgreen120
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear mrsgreen, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely...

Atlanta, Georgia
Reviewed 6 days ago NEW

We stayed at the Maya Tropical from 1/2 thru 1/6/17. The hotel is an hour and 20 minutes from the Cancun airport. We have utilized Cancun Valet for the last 4 years and LOVE them for airport transfers. The grounds of the hotel are GORGEOUS. Having traveled extensively, I have to say their pool/beach areas provide some of the prettiest...

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Helpful?
3Thank jjosephine86
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear jjosephine86, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about...

Brookston, Indiana
Reviewed 1 week ago

Stayed here with my extended family. We had 3 rooms overlooking the pool area. Rooms were a nice size with a couch that could be made up for extra sleeping. Very nice size for our 10 yr. old daughter. Bedding was ok, but not super comfortable. The pools are beautiful and well cared for. There are 2 poolside buffets during...

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Helpful?
2Thank jeanmariem
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear jeanmariem, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Tropical hotel with us and Tripadvisor readers. We are very pleased to know that most of our Staff gave you a...

Reviewed 1 week ago via mobile

We got to barceló on Thursday night and Friday morning Adilenne greeted us in her beautiful tequila dress and invited us to go to the tequila tasting with Bryan and their energy was exactly what we needed to start off our trip, we LOVED the activities she told us about and are having such a great time on our vacation,...

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Helpful?
1Thank Megan S
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Megan, Dear mrhaver, Firstly we would like to thank you for choosing our Barceló Maya hotel to celebrate your anniversary and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we fullfill all your holiday needs. Moreover we thank you for your wonderful comments on service which of course...

kansas
Reviewed 1 week ago

Blended family of 7 and we went back July of 2016 for 9 nights. 2015 was fabulous. Unfortunately 2016, was a bit disappointing. New Management and changes had been made. First off, our 2 rooms were separated in different buildings. We had to be moved 3 times due to door locks not working, etc. One particular move, my husband actually...

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Helpful?
1Thank kimlexi
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear kimlexi, Firstly we would like to thank you for choosing our Barceló Maya for your holidays in Riviera Maya and for the review you shared on Trip Advisor, all of your kind words about your stay with us are great to hear. We have taken good note of your remark on all of the thing that you mentioned, regret...

Atlanta, Georgia
Reviewed 1 week ago

We stayed in Colonial, which was a swimming pool across from Tropical, and had the same beach. Both places are awesome by all points. You mention rooms, food, drinks, number of bars and restaurants, the staff friendliness and helpfulness, beach and pool access and amenities, etc.

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Helpful?
2Thank Tony M
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear xxx_Anthony_xxx, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding Barcelo Maya Tropical, we are glad to know you had a great vacation with us, we appreciate your positive comments. It´s good to know that you enjoy the time with us. The main goal of Barceló Maya is to...

Reviewed 2 weeks ago

My husband and I just returned from a great vacation at Barcelo Maya Tropical. The resort was beautiful, the food was great and the nightly entertainment was very enjoyable. The entertainment staff was great as were the waitstaff. Carlos Ortiz provided us with great service at the buffet. He was very friendly and professional. The beach was exceptional and the...

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Helpful?
1Thank Donna K
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Donna K, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding Barcelo Maya Tropical, we are glad to know you had a great vacation with us, we appreciate your positive comments. It´s good to know that you enjoy the time with us. The main goal of Barceló Maya is...

Stillwater, Minnesota, United States
Reviewed 2 weeks ago via mobile

This place is beautiful BUT... service is hard to get and SLOooWwwE!! We are Minnesota nice, polite but feel like our service has been rude. They ran out of beeer!! We paid a lot of money and just wish we could recommend to everyone but cannot, also they continue to play Christmas carols in the lobby and it is January...

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Helpful?
3Thank Stacie B
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Stacie B, Firstly we would like to thank you for choosing our Barceló Maya for your holidays in Riviera Maya and for the review you shared on Trip Advisor, all of your kind words about your stay with us are great to hear. We have taken good note of your remark on the lack of beer at times in...

Knoxville, Tennessee
Reviewed 2 weeks ago

Don't like that an ocean front is really not ocean front but resort had everything! Be prepared to walk a bit but we really didn't mind. Isell Santis at the pool bar was wonderful! Sweet young lady with a great personality...and excellent customer service! Room service failed to clean our rooms and refill the fridge on a couple of days...

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Helpful?
1Thank jilldwc
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear jilldwc, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding Barcelo Maya Tropical, we are glad to know you liked the service, thank you very much for sharing the positive comments. It´s good to know that you like all of our entertainment service. The main goal of Barceló Maya...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 16,588 - ₹ 32,425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Barcelo, Hotels.com and Travelocity so you can book your Barcelo Maya Tropical reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Luxury Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Tropical staff and other travellers.
188 questions
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Questions? Get answers from Barcelo Maya Tropical staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring a snorkel to make it easy to swim with the turtles when ever you want.”
 of 5 bubbles D5954SZrons, 16 Jan 2017 | Read review
“We stayed in 7205 and versus the other rooms we were pleased with location to pool / beach area”
 of 5 bubbles jilldwc, 1 Jan 2017 | Read review
“All rooms are great. Entire resort is very nice.”
 of 5 bubbles 200chadf, 15 Dec 2016 | Read review
“Look for the rooms closer to the pool”
 of 5 bubbles minosa2015, 12 Dec 2016 | Read review
“Colonial or Tropical best bang for the buck !”
 of 5 bubbles V2561EPjackc, 5 Dec 2016 | Read review
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