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Barcelo Maya Colonial

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5,293 Reviews from our TripAdvisor Community

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There are newer reviews for Barcelo Maya Colonial
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Showing 2,866: English reviews
Reviewed 28 April 2014

So my Aunt and I booked a room at the Barcelo Maya Colonial on March the 18th and stayed from the 28th to the 4th of April. I had read some of the reviews about this particular resort on TripAdvisor and figured the average score to be about 3.5 - 4. Good enough for me. We arrived on the 28th...

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Helpful?
2Thank Fitzina S
BMAYATROPICAL-GS, Director General at Barcelo Maya Colonial, responded to this review

Dear Fitzina S: First of all receive our greetings, feedback from our guest is essential to improve our services and achieve our goal to fulfill your expectations. We are pleased that You enjoyed this resort, our main goal is satisfy all our customers´need and exceed their expectations. Thank You very much for your preference and I really appereciate your comments,...

Reviewed 25 April 2014

We had our family/wedding anniversary vacaton from April 13-20, 2014. From check-in until we left, no problem at all. We requested a crib/play pen for our daughter and we had it.The food were delicious and lots of choices from the buffet. The staff/waiters/waitress were very nice and helpful! I would like to mention Francisco, Omar, and bunch of others from...

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Helpful?
1Thank Lito S
BMAYATROPICAL-GS, Director General at Barcelo Maya Colonial, responded to this review

Dear Lito S: First of all receive our greetings, feedback from our guest is essential to improve our services and achieve our goal to fulfill your expectations. We are pleased that You enjoyed our resort with our wide variety of dishes from our different buffets and specialty restaurants, our large swimming pools and wonderful beach in the Caribbean, in addition...

Toronto, Canada
Reviewed 23 April 2014

I will try to give a detailed review so heads up from now. Overall, it was a fantastic stay and the hotel pays a lot of attention to detail such as an electronic board in front of the theatre which displays which show is on that night, what time, what time the disco opens, etc. American brands of food used...

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Helpful?
2Thank Nadine_hk
BMAYATROPICAL-GS, Director General at Barcelo Maya Colonial, responded to this review

Dear Nadine_hk: First of all receive our greetings, feedback from our guest is essential to improve our services and achieve our goal to fulfill your expectations. Regarding your comments, regret not having met your expectations, unfortunately 100% in occupations is complicated to meet all requirements and streamline the wait at check-in. We strive to provide our customers with an unforgettable...

st louis
Reviewed 22 April 2014

I needed a week to unwind and relax with my hubby and this place was fantastic. We stayed April 9th - 16th and had a room in the Guanajuato block which was well located to the beach and pool. This resort is huge and you will do lots of walking - this was great for me but I have seen...

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Helpful?
1Thank ravegan
BMAYATROPICAL-GS, Director General at Barcelo Maya Colonial, responded to this review

Dear ravegan: We greatly appreciate your comments, which are very important to us and are the reason to work harder every day to offer the best service to our guests. We are glad you enjoyed this paradise in the best Resort in the Riviera Maya, with a variety of food, drinks, beach, pools and fun. Please let me know your...

Calgary, Canada
Reviewed 22 April 2014

I like the brand. This location is the largest resort I have ever stayed at… its very big. Good food and value for a sometimes quiet garden view room away from the theater. This time maid service wasn’t great most days our room didn’t get cleaned until late in the day or the made would show up when we were...

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Helpful?
1Thank Cary R
BMAYATROPICAL-GS, Director General at Barcelo Maya Colonial, responded to this review

Dear Cary R: First of all receive our greetings, feedback from our guest is essential to improve our services and achieve our goal to fulfill your expectations. We are pleased that You enjoyed our beautiful beaches specially "Playa Azul" on the Beach side is one of the most beatiful beach in Riviera Maya. We appreciate your time and we look...

Dartmouth, Nova Scotia
Reviewed 21 April 2014

We have stayed at two other resorts on the Mayan Riviera in previous years. We just stayed at a week at the Barcelo Mayan Colonial - and it is our new favorite. Rooms - The rooms are not large but are well appointed. The mini bar & snacks were replenished every day. The bed was great. The room was nice...

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Helpful?
1Thank JFM44
BMAYATROPICAL-GS, Director General at Barcelo Maya Colonial, responded to this review

Dear JMF44: First of all receive our greetings, feedback from our guest is essential to improve our services and achieve our goal to fulfill your expectations. We are pleased that You enjoyed our Resort with our great variety of food, drinks & fun our beaches are the most beautiful in the Riviera Maya. Your comments make us improve every day...

Pennsylvania
Reviewed 21 April 2014

Another perfect vacation at the Barcelo Maya. Our family of four including 2 boys aged 6 & 4 stayed in the Colonial section although the Tropical and Colonial are simply mirror images of eachother so it doesn't matter. We payed extra for the Club Premium room this trip which I am not sure I would do again. The room was...

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1Thank lilcracker
BMAYATROPICAL-GS, Director General at Barcelo Maya Colonial, responded to this review

Dear lilcracker: First of all receive our greetings, feedback from our guest is essential to improve our services and achieve our goal to fulfill your expectations. We are pleased that You enjoyed our beautiful Resort and thank You very much for your comments, we will pay more attention to these details and of course please let me know your next...

Brighton, Michigan
Reviewed 19 April 2014

We were there from April 11-April 18 and had an absolutely incredible time! My oldest daughter is a senior in high school and we went there to celebrate spring break with her and many of her classmates. In fact, there were over 120 high schoolers, their families, and extended family and friends. Just in our group, there were 9 which...

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Helpful?
2Thank Chrissy C
BMAYATROPICAL-GS, Director General at Barcelo Maya Colonial, responded to this review

Dear Chrissy C. We truly appreciate your comments and your understanding. This is a family hotel and not exclusively for spring break, so we appreciate people like you choose our hotel to interact with adolescents who are in a safe place. We understand they are young so we maintain strict supervision to avoid problems with other guests. The resort is...

Spruce Grove, Canada
Reviewed 18 April 2014

April 9-16 My wife and I had a wonderful trip to Barcelo Colonial . Access to the nearby resorts was great.Lots to see and do.Food was great. More selection at the Colonial Buffet ( meats- chicken,beef and pork ) is needed. Overall no complaints about the food and service. Staff took good care of us. I enjoyed the beach and...

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3Thank Peter V
BMAYATROPICAL-GS, Director General at Barcelo Maya Colonial, responded to this review

Dear Peter V: First of all receive our greetings, feedback from our guest is essential to improve our services and achieve our goal to fulfill your expectations. We are pleased that You enjoyed our resort with all our variety of cuisines, beautiful beach, awsome Shows and entertainment, big pools and more and of course our new padel courts that is...

Charlo, Canada
Reviewed 18 April 2014

Very nice and clean resort. Unfortunately most of the staff were not very friendly or helpfull (even after much tipping, repeatly). Since this is an important feature for our family, we were a little disapointed. The food was excellent! Great variety. A lot of fresh fruits and salads.

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Helpful?
Thank michelle d
BMAYATROPICAL-GS, Director General at Barcelo Maya Colonial, responded to this review

Dear Michelle D: First of all receive our greetings, feedback from our guest is essential to improve our services and achieve our goal to fulfill your expectations. regarding your comments, We regret the bad impression you had the staff, we strive every day to provide the best service to all our customers and are attended equally. We are pleased that...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 14,202 - ₹ 31,479 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Colonial staff and other travellers.
546 questions
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Questions? Get answers from Barcelo Maya Colonial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Personally we liked the top floor ( three stories ) Although the ground floor would be nice too”
 of 5 bubbles 857idal, 26 Mar 2017 | Read review
“Request what you require, e.g. non smoking, floor level, size of bed, or beds etc. very accommodating to your needs.”
 of 5 bubbles crs160, 25 Mar 2017 | Read review
“Avoid rooms at the Colonial & Tropical that face the Palenque Theater, unless you want to listen to concerts.”
 of 5 bubbles AustinIce, 24 Mar 2017 | Read review
“Top floor is best.”
 of 5 bubbles canadagirl91, 20 Mar 2017 | Read review
“Don't worry about getting a room closest the pool. All are pretty close. Better to get an upper floor facing direction you prefer.”
 of 5 bubbles torontocouple15, 20 Mar 2017 | Read review
5 of 5