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Heaven at the Hard Rock Hotel Riviera Maya

Travellers' Choice award winner
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 467*
US$ 423*
Great Deal
US$ 453*
US$ 453*
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Heaven at the Hard Rock Hotel Riviera Maya
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6,211 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,875: English reviews
Westerville, Ohio
Reviewed 13 November 2006

We stayed at the ASP from 11/4/06-11/11/06. We like to visit an adults only establishment every November in addition to our family vacations in the summer. We previously stayed at the Royal Hideaway so I will base my review off of that property so you have some comparison. I am not going to cover the basics, you've read the reviews...

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12Thank slhb
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

Dallas
Reviewed 13 November 2006

The first three days of our honeymoon we stayed a Le Blanc. It was amazing. Everything was done so well there. I so wish I had booked things in reverse because Aventura would not have seemed so bad if we hadn't already seen a place so much better. When we arrive to check in after a four hour trip from...

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53Thank downeysf
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

alabama
Reviewed 13 November 2006

I just got back from my Honeymoon at ASP. I would like to say overall we had a great time and did not want to come home. The property is beautiful, the rooms are nice and kept very clean, the landscaping is great, and there is plenty of space at pools, etc. Almost all of the staff went out of...

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5Thank doglvr16
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

Allen, Texas
Reviewed 13 November 2006

We were at ASP September 1-9, 2006. After reading the reviews here for over two years, I was excited to finally arrive at this resort! Our check in went smoothly aside from our first attack by Guest Services/timeshare marketing. They slyly ask your age and if you are celebrating anything and then remind you to come back after check in...

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15Thank LizGirl
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

California
Reviewed 11 November 2006

We have traveled with 8 - 12 friends to the Moon Palace for the last five years and really loved it. This year our group tried the Aventura Spa Palace. We enjoyed the charm and accomodation of the mostly wonderful staff. This trip to Aventura was a little disapointing, although it sounds crazy to complain about a situation as fortunate...

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60Thank greensalsa
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

Dayton, OH
Reviewed 10 November 2006

I would like to first say...huge property. I think that if you were planning on staying here...you need to know that there is not a beach. But, there is a lagoon. I am a pool girl, so the beach didnt make a huge difference. The staff was excellent. The rooms...were gorgeous. I loved it. Just make sure you dont have...

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9Thank travelagentJen
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

az
Reviewed 6 November 2006

We just returned from our honeymoon at ASP. The property is quite large with beautifully maintain grounds. The Cancun airport was relatively easy. The ride to the resort took approx. 90min. with 2 stops before us. The Rooms: Nicely decorated, clean, good bath products(shampoo, shaving kit, lotion, condidtioner, toothpaste/brushes). There is a large 2 person jaccuzi, but it does take...

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11Thank packfan66
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

vancouver
Reviewed 6 November 2006

I’ve visited Riviera Maya early Oct. and this was my first time visiting Mexico. I’ve done quite a bit of online research about the area, but all the nice looking resorts online overwhelmed me and making a decision to pick one was very hard for me. Luckily a co-worked visited there last year and highly recommended Aventura Spa Palace to...

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20Thank Akago
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

Norco, Ca
Reviewed 29 October 2006

This place was great! We go to Mexico 3 times a year and we loved this place, it was our first time here and cant wait to go back. I just saw a review that was saying how awful everything was not sure were they stayed, but sure was not Adventura. Just like Cindy I also loved the bumble bee...

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22Thank Ifine2
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

Nashport, Ohio
Reviewed 29 October 2006

Wow, what can I say but POSITIVE and PERFECT things about the Aventura Spa! It was the most wonderful vacation my husband and I have EVER taken and we wished we would have stayed longer! By the way, because we were pampered and taken care of in such a gracious manner, we are definitly planning on returning next year! Hopefully,...

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39Thank Greta B
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, thank you for taking the time to shared us your comments. We hope to see you again soon.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 23,187 - ₹ 45,211 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, BookIt.com, Orbitz, Travelocity, Hotwire, TravelUp, Cancelon, HotelsClick, Cheap Tickets, TripOnline SA and Hotel.de so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
205 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are equally good in my opion”
williammC2582FA, 23 May 2017 | Read review
“some 3rd floor rooms have hot tub on roof to watch the stars...”
BearBryant, 20 May 2017 | Read review
“We were in Building 3 in Heaven, and it was always pretty quiet.”
jimkF2061II, 17 May 2017 | Read review
“Upgraded suite with Jacuzzi on the roof.”
684juliusl, 17 May 2017 | Read review
“Rooms in building #4 best location!”
SandyZ_12, 5 May 2017 | Read review
5 of 5
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US$ 423* /night
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Orbitz.comUS$ 453
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Booking.comUS$ 467
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Prices are for 1 room, 2 adults
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