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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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6,054 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,799: English reviews
oregon
Reviewed 24 August 2006

We stayed at this fab resort, from Aug. 14-19 2006. This was our first time and hopefully not our last! We didn't have anyone bother us with timeshares at all. We got the room we wanted. Right in the middle above the zen maze, french horn building, third floor, king bed, and excellent view of the Caribbean! Us, having two...

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14Thank jspeters
United Kingdom
Reviewed 21 August 2006

We went on our honeymoon from 5th August to 17th August, based on the south side (Accordien block). We are British, booked via the travel company Kuoni. This is a long review, so I'll break it down in to sections. Timeshare First of all, I am still amazed that people log on and use this website and are surprised and...

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21Thank Mr_EssUK
Detroit
Reviewed 21 August 2006

We spent a week there. It is a beautiful place and the service staff is excelent. The place was very clean where ever you went. The food was very good. Overall it was one of the best resorts we have ever been to. One word of caution; is get your all inclusive benefits in writting before getting there. We reserved...

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22Thank Bop12345
Florida
Reviewed 21 August 2006

August 21, 2006 We took a five day trip to Mexico and stayed at the Aventura Spa Palace. The service was excellent, the staff friendly, the scenery was beautiful and the food was great! The only complaint that I would make is that I couldn't stay longer. To really take advantage of this great place, you need to stay for...

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8Thank bohannah
Dallas
Reviewed 21 August 2006

I'll start off by saying that we chose the ASP based on all the good reviews. Surely, we were going to have a great time---WRONG!!! I'm not sure where most people who liked this place usually stay, but this was not a place we'll stay ever again or even recommend. Good: The service. As we had read, the service is...

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31Thank MCSJTS
Warwick, Rhode Island
Reviewed 20 August 2006

My husband and I honeymooned here from July 9-16 and we have absolutely nothing bad to say about the resort! This was our first trip to Mexico and from the second we arrived and stepped off the shuttle, we were treated like royalty. The service is UNBELIEVABLE! Everyone from the housekeepers to the waitstaff and even the landscaping crew were...

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17Thank Sherri15307
Hollywood, FL
Reviewed 19 August 2006

This resort is beautiful. My husband and I have stayed at several AI resorts in the Carribbean and have never experience one so well taken care of. This is a large resort so be prepared to walk. The service was excellent and the staff was very accomodating. Our friends stayed her last year and recommended the resort. I knew going...

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23Thank Jenine-Marie
NJ
Reviewed 18 August 2006

My husband and I stayed at the resort from Aug 9 - 13. We were on the south side which I think has more going on. We usually only do all-inclusive adults only resorts, so we have lots of others to compare to and this one was one of the best we've ever stayed in. The room was clean and...

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17Thank fluffyges
Toronto, ON
Reviewed 17 August 2006

My husband and I stayed at the ASP from July 17-24 for the first week of our 2-week honeymoon in the Mayan Riviera. For starters, we are both seasoned travellers in our late 20's and have been to Mexico, DR, Cuba, Venezuela, etc. in the past always at high quality 5-star hotels. The Good: Yes, the ASP is a beautiful...

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24Thank julie2277
Hampton Roads, Virginia
Reviewed 16 August 2006

We stayed at Adventura from August 6-13th for a vacation. Most of the reviews have covered about everything there is to say about the resort itself, this place is great! The only thing I would say is that the food is so-so. Make sure to bring plenty of dollars for tips! Also they are expanding the highway south from the...

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11Thank biology44

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 25,916 - ₹ 44,961 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
185 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in Heaven, Building 2 rooftop terrace room. This side was very quiet at night.”
 of 5 bubbles slaterdude, 27 Mar 2017 | Read review
“9th block closer to pool is quiet”
 of 5 bubbles JodiH906, 17 Mar 2017 | Read review
“All rooms/categories can be selected @ reservation. You also can negotiate with the staff @ check-in to perhaps "snag" an upgrade!!!”
 of 5 bubbles lavont227, 14 Mar 2017 | Read review
“Try and stay in building 3 or 4 , it's near the pools and food”
 of 5 bubbles F2953ARdanielm, 14 Mar 2017 | Read review
“Roof top balcony with a hot tub”
 of 5 bubbles J3766JTscottw, 14 Mar 2017 | Read review
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