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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
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    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Lock in the lowest price from our partners
          US$ 503
          View Deal
          Traveller (5840)
          Pool & Beach (1143)
          Room & Suite (856)
          Hard Rock Hotel Riviera Maya
          8,982 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,048 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,770 reviews
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          The Royal Playa del Carmen
          15,744 reviews
          #12 of 209 hotels in Playa del Carmen
           
          Overview
          • Excellent72%
          • Very good18%
          • Average5%
          • Poor3%
          • Terrible2%
          Travellers talk about
          “hard rock” (586 reviews)
          “our honeymoon” (450 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Offers from Heaven at the Hard Rock Hotel Riviera Maya
          Announcement: Get $3,600 Resort Credit
          Hard Rock Hotel Riviera Maya
          8,982 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,048 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,770 reviews
          #1 of 11 hotels in Playa Paraiso
           
          The Royal Playa del Carmen
          15,744 reviews
          #12 of 209 hotels in Playa del Carmen
           
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          Rooms
          9 Jul10 Jul
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          1 room, 2 adults, 0 children
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          Reviews (6,256)
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          There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya See the most recent reviews

          3,481 - 3,485 of 4,912 reviews

          Reviewed 29 May 2007

          We honeymooned at this awesome resort May 14-21. From the moment we checked in to check out we never encountered one issue. Staff is over friendly and go out of their way if you need anything. Very well organized staff as well especially at check...More

          4  Thank jenafish
          Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

          Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

          Reviewed 28 May 2007

          Just got back from our 4th visit to the AvSpa. A few updates. General Club Tulum/Maeva is closed until year end while Palace resorts bring it into their group. We were disappointed because the beach is beautiful and we enjoyed snorkeling there but we’re looking...More

          14  Thank JJTraveller2016
          Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

          Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

          Reviewed 28 May 2007

          My husband and I stayed here early May for our Honeymoon. The ride from the airport to the hotel (Olympus Tours) was terrible. The guy was driving so fast and even drove on the shoulder to go around people. We made it to the hotel...More

          9  Thank JM07
          Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

          Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

          Reviewed 26 May 2007

          Although I had a great time overall and most of the staff were wonderful, the severity of rudeness from a few staff members and the refusal to let me to speak to a manager justifies the lowest rating for service. After doing some off-resort traveling...More

          12  Thank yucatantraveler
          Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

          Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

          Reviewed 24 May 2007

          Just back from a trip from the 12th-19th of May. I paid for a presidential suite, which is a glorious room if you can get it. We were in rooms 1400/1402, the clarin building, which is right in the middle of the resort, but not...More

          11  Thank jmdor
          Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

          Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

          Hard Rock Hotel Riviera Maya
          8,982 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,048 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,770 reviews
          #1 of 11 hotels in Playa Paraiso
           
          The Royal Playa del Carmen
          15,744 reviews
          #12 of 209 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Breakfast included
          • Free Parking
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Meeting Rooms
          • Breakfast included
          • Dry Cleaning
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Free Parking
          • Airport Transportation
          • Business Centre with Internet Access
          • Concierge
          • Banquet Room
          • Laundry Service
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Tennis Court
          • Bar/Lounge
          • Hot Tub
          • Spa
          Details
          • Price range
          • US$ 356 - US$ 639 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 Top resorts Hotel in Puerto Aventuras
          • #1 Luxury Hotel in Puerto Aventuras
          • #1 Spa Hotel in Puerto Aventuras
          • #1 On the Beach Hotel in Puerto Aventuras
          • #5 Family Hotel in Puerto Aventuras
          • #8 Business Hotel in Puerto Aventuras
          • #9 Romantic Hotel in Puerto Aventuras
          • Room types
          • Suites ,
          • Accessible rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 577
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Hotwire, BookIt.com, Orbitz, TravelUp, TripOnline SA, Cancelon, Cheap Tickets and Hotel.de so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Puerto Aventuras
          • Also Known As
          • Aventura Hotel Palace ,
          • Aventura Hotel Puerto Aventuras ,
          • Mayan Riviera Palace ,
          • Adventure Spa Palace ,
          • Hotel Mayan Palace ,
          • Adventura Spa Palace ,
          • Aventura Palace Spa ,
          • Aventura Spa Palace Riviera Maya ,
          • Aventura Spa Palace Resort ,
          • Aventura Spa Palace Mexico
          Add Photo Photos
          Traveller (5840)
          Pool & Beach (1143)
          Room & Suite (856)
          Dining (290)
          Hotel & Grounds (3867)
          Business Centre & Event Rooms (56)
          Bathroom (43)
          Family and Play Areas (19)
          Nearby
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Debbie G
          Do the restaurants and clubs have dress codes?
          26 June 2017|
          Answer
          Response from Momof3WonderfulKids | Reviewed this property |
          Yes they do. In general: Casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.) If you go to the hotel's website directly you can click... More
          0
          Votes
          Christine F
          How old is this resort that is adult only side? Also do you offer to upgrade to a preferred?
          20 June 2017|
          Answer Show all 5 answers
          Response from Mara J | Property representative |
          Adult side 18+, the upgrade are subject to availability.
          2
          Votes
          Google Translation
          Kimmiechi
          Just booked 6 nights through Southwest vacations. How many resort credits will I be getting and what can they be used towards?
          14 June 2017|
          Answer
          Response from Mara J | Property representative |
          RESORT CREDITS can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages.
          0
          Votes
          Google Translation
          Room Tips
          "sky terrace suite near the beach is best"
          Read review
          "Rooms in building 2, 3, and 4 on Heaven side are all good"
          Read review
          "If you upgrade to the concierge level you are guaranteed a king size bed and an ocean view."
          Read review
          "Don't bother with the tv. Bed very comfy"
          Read review
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