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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    6/8/2017 7/8/2017
    US$ 429
    US$ 429
    US$ 429
    Traveller (5874)
    Pool & Beach (1151)
    Room & Suite (856)
    Hard Rock Hotel Riviera Maya
    9,146 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Iberostar Grand Hotel Paraiso
    5,832 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Grand Velas Riviera Maya
    3,138 reviews
    #2 of 209 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    15,907 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (591 reviews)
    “our honeymoon” (451 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: 40% off room rate
    Hard Rock Hotel Riviera Maya
    9,146 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Iberostar Grand Hotel Paraiso
    5,832 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Grand Velas Riviera Maya
    3,138 reviews
    #2 of 209 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    15,907 reviews
    #11 of 209 hotels in Playa del Carmen
     
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Reviews (6,295)
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    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
    See the most recent reviews

    3,411 - 3,415 of 4,944 reviews

    Reviewed 30 September 2007

    My husband and I stayed at the Aventura in Feb 2007. It was the best vacation that we have ever taken. The resort was spectacular, the service outstanding, the food great, and the amenities excellent. We have stayed at Sandals in Jaimaica, and Iberostar in...More

    17  Thank hph97
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 30 September 2007

    I stayed at this property for two nights. It is not my favorite resort in Playa, yet it does have some strong points. Here is a breakdown of my pros and cons: PROS *The spa is the largest in the Riviera Maya. It is absolutely...More

    15  Thank StephieM
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 29 September 2007

    We arrived at the resort 3 days after Hurrican Dean hit (August 26th), and despite the lagoon being out of service, the resort was really an amazing place. We are frequest travelers, and for a 4 star resort, were very impressed! There were very few...More

    11  Thank rayne330
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 29 September 2007

    My husband & I stayed at the ASP for 2 weeks from 25 July. We had booked with Airtours (MyTravel) in the UK for an adult only, all inclusive resort because all of our 6 children had either left home or were on holiday elsewhere....More

    12  Thank dalaby
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 26 September 2007

    The hotel, staff, surroundings of the resort, and the activities were extremely wonderful - the only problem we had was being disrespected when we went to hear about a great deal to buy vacations ahead of time. We were totally disrespected and nothing was ever...More

    2  Thank skeeterindiana
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Hard Rock Hotel Riviera Maya
    9,146 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Iberostar Grand Hotel Paraiso
    5,832 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Grand Velas Riviera Maya
    3,138 reviews
    #2 of 209 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    15,907 reviews
    #11 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • US$ 341 - US$ 639 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Spa Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, BookIt.com, Booking.com, Expedia, Hotels.com, TravelUp, TripOnline SA, Travelocity, Cheap Tickets, HotelsforEveryone, Cancelon, Hotwire and Agoda so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5874)
    Pool & Beach (1151)
    Room & Suite (856)
    Dining (290)
    Hotel & Grounds (3893)
    Business Centre & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    bree b
    25 July 2017|
    AnswerShow all 2 answers
    Response from TiffneyLamont |
    also, if you go to Reviews and search, you will find reviews regarding your question :) Enjoy!
    0
    Votes
    peaches181982
    23 July 2017|
    AnswerShow all 4 answers
    Response from catherinegF609VY | Reviewed this property |
    Each time I ate on the adult side (heaven) we did not see any children, when we went over to the family you saw and heard the kids. We were 3 couples, and we were delighted that no children were on the adult side. Hope that... More
    2
    Votes
    Room Tips
    "Building 2 has quick access to the main pool and the lagoons"
    Read review
    "Rooms are WELL stocked, and room service available 24/7. Very comfortable room and fabulous balcony."
    Read review
    "If you want quiet at night, request building 1 or 2."
    Read review
    "Check for special offers! Upgrades to a Sky Terrace Rooms are offered from time to time as well as other..."
    Read review
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