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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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6,024 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,785: English reviews
Tidewater, Virginia
Reviewed 25 June 2007

This was a very nice, pleasant introduction to the all-inclusive resort experience. I normally prefer to "live off the land" and travel close to the culture. However, a friend convinced me to go. The staff was helpful and friendly. The food was good and tasy and plentiful, but not up to gourmet or even nice cruise ship standards.

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1Thank VirginianTraveller
Peoria, Illinois
Reviewed 25 June 2007

We went to ASP June 10-15. Wished we could have stayed a few more days! Overall, it was a great vacation. Unfortunately, it rained every day we were there, other than the morning we had to leave. :-) We did manage to get at least a couple hours of sun each day anyway. We didn't let it spoil our vacation,...

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8Thank ILgirl_22
HapaPake
Reviewed 21 June 2007

I'm a 26 y.o. Project Manager from Chicago and my husband is a 30 y.o. Consultant. My husband and I visited Aventura Spa Palace for our honeymoon. This is the last place to spend a romantic get-away. There is nothing romantic about loud drunk guests screaming outside your room, college cafeteria food and "liquor dispensers" mounted to the wall in...

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5Thank HapaPake
Dartmouth, Canada
Reviewed 21 June 2007

We stayed at the ASP for 7 nights and it was amazing. But book shuttle service before you go through the hotel website because when we first got there a guy came a carried our lugage for us and ask if we needed a shuttle and we said sure since it was soooo crowded there. I knew we were going...

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11Thank mburton
Brigham City, UT
Reviewed 20 June 2007

We booked our package through Cheapcarribean.com. We stayed for 7 nights in May 2007. This place is amazing. It is huge. It's so big they run a shuttle from the north lobby to the south lobby every 15 minutes. The rooms are nice sized, clean, and well kept. The room service is second to none. The food is excellent for...

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6Thank yanto1
Santa Barbara
Reviewed 18 June 2007

Overall it is a nice place, but beware of one thing. When you arrive, they will call your room and ask to set up an appt for the next morning to have you come to the front desk so they can tell you everything the hotel offers. Understand this is mainly so they can set up a timeshare sales appt...

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5Thank bajabob777
Sacramento
Reviewed 18 June 2007

After a terrible stay at an all-inclusive (RIU Palace in Cabo) last year, we gave the Aventura Spa Palace a chance as it was the site of a wedding of a dear friend's daughter. While the people were wonderful, the management bugs you about sitting through a 90 minute time-share sales pitch. If you don't check in with them for...

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6Thank Diva_1951
Miami, Florida
Reviewed 15 June 2007

We stay 8 nights at the ASP and II will not reccomend any friend to stay there, the hotel is beautifull , has many services, the staff is very gentle and nice, but the quality it is not good enough for an excellent vacation. The rooms are awfull, there are old, and you can hear noises from the hallway, and...

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2Thank BlueBsAs
claremont, ca
Reviewed 14 June 2007

First trip to this part of mexico. Wow, its amazing. Here is a synopsis: Purchased directly through website, 6 nights, all inclusive, adults only, price each person 1500 including flight summary: Fly from LAX to Cancun Airport - 5 hours Cancun Airport is a joke, when you arrive you have 100's of people trying to give you a cab ride,...

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13Thank kapitalist
Baltimore, Maryland
Reviewed 13 June 2007

We are members of Palace Resorts and have stayed the last 2 years @ Moon Palace..........never again, nothing against Moon but Adventura is in a league of it's own.We stayed from 5/10 thru 5/17. Number 1 is NO KIDS what a diffrence so quiet so nice and no screaming kids or punks around....sorry you family people but we CHOSE NOT...

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14Thank jcpoolside1

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 26,078 - ₹ 43,725 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Spa Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
184 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the deluxe rooms are set up the same, we were in Building 1 which was at the far end of Heaven but they said it was quieter.”
 of 5 bubbles mikemichmor, 21 Mar 2017 | Read review
“9th block closer to pool is quiet”
 of 5 bubbles JodiH906, 17 Mar 2017 | Read review
“All rooms/categories can be selected @ reservation. You also can negotiate with the staff @ check-in to perhaps "snag" an upgrade!!!”
 of 5 bubbles lavont227, 14 Mar 2017 | Read review
“Try and stay in building 3 or 4 , it's near the pools and food”
 of 5 bubbles F2953ARdanielm, 14 Mar 2017 | Read review
“Roof top balcony with a hot tub”
 of 5 bubbles J3766JTscottw, 14 Mar 2017 | Read review
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