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11/06/2017 12/06/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Savings alert: 10% below average rate
    Best prices for your stay
    11/06/2017 12/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 733
          US$ 402
          Great Deal
          US$ 467
          US$ 467
          Traveller (5813)
          Pool & Beach (1140)
          Room & Suite (853)
          Hard Rock Hotel Riviera Maya
          8,765 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,993 reviews
          #4 of 214 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,724 reviews
          #1 of 11 hotels in Playa Paraiso
           
          Barcelo Maya Palace
          5,992 reviews
          #6 of 17 hotels in Puerto Aventuras
           
          Overview
          • Excellent69%
          • Very good18%
          • Average5%
          • Poor4%
          • Terrible2%
          Travellers talk about
          “hard rock” (581 reviews)
          “our honeymoon” (450 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Offers from Heaven at the Hard Rock Hotel Riviera Maya
          Offers & Announcements: 40% off room rate
          Hard Rock Hotel Riviera Maya
          8,765 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,993 reviews
          #4 of 214 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,724 reviews
          #1 of 11 hotels in Playa Paraiso
           
          Barcelo Maya Palace
          5,992 reviews
          #6 of 17 hotels in Puerto Aventuras
           
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          Rooms
          11 Jun12 Jun
          |
          1 room, 2 adults, 0 children
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          Reviews (6,212)
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          11 - 15 of 6,212 reviews

          Reviewed 1 week ago

          This was our first time staying at an all-inclusive resort. I am usually very picky about restaurants and dining in general and I am happy to report the food at the resort was actually pretty good. The morning buffet-style service allows those, like me, who...More

          Thank Jim K
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

          Dear Jim K, Thank you for your rockin' review. We are glad to know that you lived the Rock Star experience at the fullest. However, there are a few points that require our attention and I assure you that we are working diligently to address...More

          Reviewed 1 week ago

          I went here for a wedding. There were a lot of other couples there we met and we have since there created a traveling group. This was my first time in Mexico, I've been to other regions of Mexico since then but no other experience...More

          Thank 684juliusl
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

          Dear 684juliusl, Thank you very much for recommending us so highly! We are more than glad to read about your awesome experience, specialy because we love to see that you received the true Rockstar service from our band members. We look forward to welcome you...More

          Reviewed 1 week ago via mobile

          Thanks for Martin & Juanpa for the help!! And make our vacations better To recomend eating in Los Gallos, also dancing in club heaven even during the week. If would like to have a nice time with your friends at the beach...this is the place😀👍🏻More

          Thank Lau G
          Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya

          Dear Lau G, Your comment towards our services and facilities are much appreciated. Your comments are truly important as we are always looking for improvements to meet all our guests’ expectations. We really hope to have you here again to pamper you as the special...More

          Reviewed 2 weeks ago

          We had a wonderful time here. The staff was excellent and Jorge Armando at the Toro was the best. We were steps from the beach, restaurants and entertainment. My wife loved feeding the fish and the iguanas. You will have fun here. In Heaven there...More

          Thank slepthien
          Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya

          Hello slepthien, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep...More

          Reviewed 2 weeks ago via mobile

          We went to heaven for my 60th Birthday celebration. As soon as we arrived we were greeted by a friendly face and a scented hand towel, that was very refreshing. We went inside to the members area, where we were greeted by friendly smiles and...More

          Thank catherinegF609VY
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

          Dear catherinegF609VY, Thank you for the rockin' review. We are thrilled you and your family were able to take the time to enjoy Hard Rock Hotel Riviera Maya. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in...More

          Hard Rock Hotel Riviera Maya
          8,765 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,993 reviews
          #4 of 214 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,724 reviews
          #1 of 11 hotels in Playa Paraiso
           
          Barcelo Maya Palace
          5,992 reviews
          #6 of 17 hotels in Puerto Aventuras
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Breakfast included
          • Free Parking
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Meeting Rooms
          • Breakfast included
          • Dry Cleaning
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Free Parking
          • Airport Transportation
          • Business Centre with Internet Access
          • Concierge
          • Banquet Room
          • Laundry Service
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Tennis Court
          • Bar/Lounge
          • Hot Tub
          • Spa
          Details
          • Price range
          • US$ 362 - US$ 697 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 On the Beach Hotel in Puerto Aventuras
          • #1 Spa Hotel in Puerto Aventuras
          • #1 Top resorts Hotel in Puerto Aventuras
          • #1 Luxury Hotel in Puerto Aventuras
          • #5 Family Hotel in Puerto Aventuras
          • #8 Business Hotel in Puerto Aventuras
          • #9 Romantic Hotel in Puerto Aventuras
          • Room types
          • Suites ,
          • Accessible rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 577
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, BookIt.com, Orbitz, Hotwire, Hotels.com, TravelUp, Cheap Tickets, Cancelon, HotelsClick, TripOnline SA and Hotel.de so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Puerto Aventuras
          • Also Known As
          • Aventura Hotel Palace ,
          • Aventura Hotel Puerto Aventuras ,
          • Mayan Riviera Palace ,
          • Adventure Spa Palace ,
          • Hotel Mayan Palace ,
          • Adventura Spa Palace ,
          • Aventura Palace Spa ,
          • Aventura Spa Palace Riviera Maya ,
          • Aventura Spa Palace Resort ,
          • Aventura Spa Palace Mexico
          Add Photo Photos
          Traveller (5813)
          Pool & Beach (1140)
          Room & Suite (853)
          Dining (288)
          Hotel & Grounds (3849)
          Business Centre & Event Rooms (56)
          Bathroom (42)
          Family and Play Areas (19)
          Nearby
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          Hard Rock Hotel Riviera Maya
          8,765 reviews
          .09 km away
           
          Catalonia Yucatan Beach
          1,949 reviews
          1.04 km away
           
          Nearby Restaurants
          Hard Rock Hotel Riviera Maya, El Toro
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          Bellavista
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          Nearby Attractions
          Fatima Bay
          31 reviews
          1.53 km away
          CEDAM Museum
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          1.21 km away
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          1,540 reviews
          1.10 km away
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          Questions & AnswersAsk a question
          gillella84
          Vape question.... Has anyone had any issues taking their ecig device and liquids into Mexico? Any info would be great..
          28 May 2017|
          Answer
          Response from Jim T | Reviewed this property |
          I don't use ecigs so I don't know about that. I have never been stopped at Mexican customs but can't imagine why any legal liquids would be a problem. Just an opinion as I am not a legal expert for Mexico.
          0
          Votes
          gillella84
          Can anyone help with which drinks are available on draught? Coming on honeymoon on 5 weeks and other half isn't a big sol/dos fan... Any help greatly appreciated
          27 May 2017|
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          Stu M
          Is anybody able to provide me with an email address for the hotel? I will be on honeymoon with my Wife when visiting in July and was hoping to make some special requests. Also if anyone has any recommendations for honeymooners at this resort that would be great. Thanks
          25 May 2017|
          Answer Show all 2 answers
          Response from Paul R | Reviewed this property |
          I submitted a form through the contact us section of the website.. I told them it was our honeymoon and they couldn't have done more. Decorated the room, the organised us a in room romantic meal and ran our bath with rose... More
          1
          Vote
          Room Tips
          "All rooms are equally good in my opion"
          Read review
          "some 3rd floor rooms have hot tub on roof to watch the stars..."
          Read review
          "We were in Building 3 in Heaven, and it was always pretty quiet."
          Read review
          "Upgraded suite with Jacuzzi on the roof."
          Read review
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