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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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5,877 Reviews from our TripAdvisor Community

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Showing 4,721: English reviews
Greenville, North Carolina
Reviewed yesterday NEW

We were there for Avett Brothers at the Beach last week and had a wonderful time. There was no shortage of food and drinks. Big thanks to the staff members Cookie, Pepe, Super Mario, and Antonio for keeping the pool parties going!

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Helpful?
Thank mlovely79
Reviewed yesterday NEW

we have tried heaven and hacienda side, and we definitely think that both are amazing with different vibes though. the toro restaurant is pretty good and the entertainers do a very good work. i want to shout out super mario, lyon and karen for all the laughs and good times, we are gonna miss ya guys!!

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Helpful?
Thank judid m
Reviewed 3 days ago NEWvia mobile

We just returned back from our trip and I am still just blown away by our outstanding vacation. Mario and Pepe made sure everyone had a great time by the pool and Miguel was so helpful in securing the perfect pool spot each day. The spa was simply unbelievable and Anastasia and Rigo gave the most amazing massages. We ate...

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Helpful?
Thank Katy B
Moncton, Canada
Reviewed 3 days ago NEWvia mobile

I 'm having an amazing time in this resort. The staff has been amazing they are super friendly with every body. I'm enjoying the pool 🍾🍾🍾food is delicious and I definitely recommended it .😃😃✌🏻✌🏻

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2Thank Mathieu L
A TripAdvisor Member
1 review
Reviewed 6 days ago NEWvia mobile

Hard rock hacienda for valentine's day and believe me I have stay in many different hotels before and this one stands out for little differences that get together and do an amazing hotel with great staff. I loved how when you are at the pool they are for you snacks of ceviche. GELATO!!! For dinner we went to eat at...

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Thank A TripAdvisor Member
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

It has been our pleasure having you with us and we truly appreciate your positive comment. It is very gratifying to learn that you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are very excited by your words. Thank you for making mention of Nelly, Diego and chef Gregorio. ALL IS...

Crofton, Maryland
Reviewed 6 days ago NEWvia mobile

My wife and I were here in Jan 2016. We made the trip to see our favorite band PHISH. We didnt have any problems with anything while we were here. Can't wait to go back in 2018 for some more phun. This resort was about a 10 minute ride if that to the host resort where the band was playing.

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Helpful?
Thank jdogs023
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello member, It’s so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a blasting experience to know that you were treated wonderfully, you are already a true Rockstars of this stage, the most exciting feeling is your satisfaction and we love to hear your loving comments. Therefore we hope you to...

Reviewed 6 days ago NEWvia mobile

We stayed at the heaven site and it really was heaven on earth! Will come back again and bring everyone I know!! We went to the spa and posh beauty salon the service is 5 stars everyone is happy and lovely. The food is delicious and the choices are never ending! Wish I could live here. Sylvia was a beautiful...

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Helpful?
Thank Michelle A
Reviewed 6 days ago NEWvia mobile

We came for @Avettsatthebeach musical getaway & quickly fell in love with this all inclusive resort. Everything from the attention to detail in how everything is constantly cleaned to the food to the exceptional customer service was on point at all times. Top shelf liquor, beer & wine flows like water, there are plenty of secret getaway spots away from...

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Helpful?
Thank Tanya T
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Tanya T, First, we would like to thank your loyalty to Hard Rock Hotel Riviera Maya. Rockers like you know well how to live the stunning experience. Our team really appreciate your words, they help us to improve every day to keep on giving the best vacations ever. We are looking forward to having you soon and remember… WE...

A TripAdvisor Member
1 review
Reviewed 6 days ago NEWvia mobile

Brandon and Carlos provided exceptional service by the pool. Tania was a great waitress. Eddie was very helpful in the gift shop. Service in the room was great. Everywhere we went we were greeted with Hola. The service was impeccable all over the resort.

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Thank A TripAdvisor Member
Reviewed 6 days ago NEWvia mobile

Thank you for the amazing stay! Everyone was so welcoming and dedicated to making our time here as fabulous as possible. I'll definitely be coming back and telling others to come as well!!! Also, Santiago (Billy Joel) and Mossie (Miley Cyrus) were extra awesome...though everyone was truly great!!! Thank you!

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Helpful?
Thank bucsgirl099
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear bucsgirl099, It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. It is gratifying to know you could experience the Rock star stay at our resort, as we work persistently to get our guests’ satisfaction. We feel very excited by your kind words that help us to keep on rolling every day! Cannot wait...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 25,741 - ₹ 46,172 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com and Jetsetter so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
167 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great concert venue. We stayed in Building 2 and it was a good hike to the concert every night. Building 4 would've been more convenient.”
 of 5 bubbles gpc20, 13 Feb 2017 | Read review
“buildings one and two are a little away from the noise”
 of 5 bubbles lorih256, 4 Feb 2017 | Read review
“Sky Terrace Suite with the rooftop deck and jacuzzi is AWESOME! Great area for quiet times or a little party. Highly recommend!”
 of 5 bubbles HopeP17, 4 Feb 2017 | Read review
“Building four third floor with water view”
 of 5 bubbles joed11777, 1 Feb 2017 | Read review
“Presidential suites all have ocean view.”
 of 5 bubbles 543jimt, 1 Feb 2017 | Read review
5 of 5