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11/06/2017 12/06/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
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    Best prices for your stay
    11/06/2017 12/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 475
          US$ 423
          Great Deal
          US$ 453
          US$ 453
          Traveller (5813)
          Pool & Beach (1140)
          Room & Suite (853)
          Hard Rock Hotel Riviera Maya
          8,775 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,997 reviews
          #4 of 214 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,727 reviews
          #1 of 11 hotels in Playa Paraiso
           
          Barcelo Maya Palace
          6,002 reviews
          #6 of 17 hotels in Puerto Aventuras
           
          Overview
          • Excellent69%
          • Very good18%
          • Average5%
          • Poor4%
          • Terrible2%
          Travellers talk about
          “hard rock” (581 reviews)
          “our honeymoon” (450 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Offers from Heaven at the Hard Rock Hotel Riviera Maya
          Offers & Announcements: 40% off room rate
          Hard Rock Hotel Riviera Maya
          8,775 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,997 reviews
          #4 of 214 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,727 reviews
          #1 of 11 hotels in Playa Paraiso
           
          Barcelo Maya Palace
          6,002 reviews
          #6 of 17 hotels in Puerto Aventuras
           
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          Rooms
          11 Jun12 Jun
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          1 room, 2 adults, 0 children
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          Reviews (6,214)
          Traveller rating
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          1 - 5 of 6,214 reviews

          Reviewed yesterday via mobile

          This was our first vacation in two years. We are very happy that this was our choice. We stayed on the adults only side which was great. There was areas for relaxing and quiet or if you want to be in the action, there are...More

          Thank Kristie R
          Reviewed yesterday via mobile

          We stayed at HR RM and we had an amazing time! I loved that the property was so big and you could walk around a lot. The grounds are beautiful. All the restaurants were excellent . We loved the night club with the pool in...More

          Thank amorlove
          Reviewed yesterday

          Just finished an outstanding vacation here. Me, my girlfriend, and several other couples stayed here for six nights and had such a fun time. The staff goes out of their way to ensure that everything is as stress-free as possible. I want to give a...More

          Thank Chad W
          Reviewed 2 days ago via mobile

          We travel to Mexico annually and love to stay at different resorts. Arrived yesterday at Hard Rock Heaven based on the good reviews. Check in was horrendous. We asked for at upgrade (something our travel agent said he had done). Were asked to come back...More

          1  Thank anniet66
          Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya

          Dear anniet66, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and we sincerely offer you our sincerest apologies for not reaching your expectations. We would like to change your perception of our service as...More

          Reviewed 5 days ago via mobile

          Stayed here over Xmas with my girlfriend. First time in Mexico and was expecting good things from the Hard Rock brand. What was good: Room was nice - clean, well decorated. Nice minibar selection and in room liquor. Beds slightly firm but comfortable. Beach -...More

          1  Thank joekerr23
          Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya

          Dear joekerr23, I would like to thank you for sharing your opinion with us.I really regret your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; I offer you the most sincere apologies for have fallen short to your expectations. We would like to...More

          Hard Rock Hotel Riviera Maya
          8,775 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,997 reviews
          #4 of 214 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,727 reviews
          #1 of 11 hotels in Playa Paraiso
           
          Barcelo Maya Palace
          6,002 reviews
          #6 of 17 hotels in Puerto Aventuras
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Breakfast included
          • Free Parking
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Meeting Rooms
          • Breakfast included
          • Dry Cleaning
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Free Parking
          • Airport Transportation
          • Business Centre with Internet Access
          • Concierge
          • Banquet Room
          • Laundry Service
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Tennis Court
          • Bar/Lounge
          • Hot Tub
          • Spa
          Details
          • Price range
          • US$ 362 - US$ 697 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 Luxury Hotel in Puerto Aventuras
          • #1 Spa Hotel in Puerto Aventuras
          • #1 Top resorts Hotel in Puerto Aventuras
          • #1 On the Beach Hotel in Puerto Aventuras
          • #5 Family Hotel in Puerto Aventuras
          • #8 Business Hotel in Puerto Aventuras
          • #9 Romantic Hotel in Puerto Aventuras
          • Room types
          • Suites ,
          • Accessible rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 577
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Orbitz, Hotels.com, Hotwire, Travelocity, TravelUp, Cheap Tickets, Cancelon, HotelsClick, TripOnline SA and Hotel.de so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Puerto Aventuras
          • Also Known As
          • Aventura Hotel Palace ,
          • Aventura Hotel Puerto Aventuras ,
          • Mayan Riviera Palace ,
          • Adventure Spa Palace ,
          • Hotel Mayan Palace ,
          • Adventura Spa Palace ,
          • Aventura Palace Spa ,
          • Aventura Spa Palace Riviera Maya ,
          • Aventura Spa Palace Resort ,
          • Aventura Spa Palace Mexico
          Add Photo Photos
          Traveller (5813)
          Pool & Beach (1140)
          Room & Suite (853)
          Dining (288)
          Hotel & Grounds (3849)
          Business Centre & Event Rooms (56)
          Bathroom (42)
          Family and Play Areas (19)
          Nearby
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          Hard Rock Hotel Riviera Maya
          8,775 reviews
          .09 km away
           
          Catalonia Yucatan Beach
          1,949 reviews
          1.04 km away
           
          Nearby Restaurants
          Hard Rock Hotel Riviera Maya, El Toro
          143 reviews
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          Restaurant Latitude 20
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          Pelican Point Restaurant & Bar
          265 reviews
          1.53 km away
          Bellavista
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          Nearby Attractions
          Fatima Bay
          31 reviews
          1.53 km away
          CEDAM Museum
          42 reviews
          1.21 km away
          Dolphinaris Riviera Maya Park
          1,543 reviews
          1.10 km away
          Akumal Bay Dive Center
          66 reviews
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          Questions & AnswersAsk a question
          gillella84
          Vape question.... Has anyone had any issues taking their ecig device and liquids into Mexico? Any info would be great..
          28 May 2017|
          Answer
          Response from Jim T | Reviewed this property |
          I don't use ecigs so I don't know about that. I have never been stopped at Mexican customs but can't imagine why any legal liquids would be a problem. Just an opinion as I am not a legal expert for Mexico.
          0
          Votes
          gillella84
          Can anyone help with which drinks are available on draught? Coming on honeymoon on 5 weeks and other half isn't a big sol/dos fan... Any help greatly appreciated
          27 May 2017|
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          Stu M
          Is anybody able to provide me with an email address for the hotel? I will be on honeymoon with my Wife when visiting in July and was hoping to make some special requests. Also if anyone has any recommendations for honeymooners at this resort that would be great. Thanks
          25 May 2017|
          Answer Show all 2 answers
          Response from Paul R | Reviewed this property |
          I submitted a form through the contact us section of the website.. I told them it was our honeymoon and they couldn't have done more. Decorated the room, the organised us a in room romantic meal and ran our bath with rose... More
          1
          Vote
          Room Tips
          "All rooms are equally good in my opion"
          Read review
          "some 3rd floor rooms have hot tub on roof to watch the stars..."
          Read review
          "We were in Building 3 in Heaven, and it was always pretty quiet."
          Read review
          "Upgraded suite with Jacuzzi on the roof."
          Read review
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