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Heaven at the Hard Rock Hotel Riviera Maya

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23 Dec24 Dec
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1 room, 2 adults, 0 children
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About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Gold level
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Wheelchair Access
Meeting Rooms
Tennis Court
Bar/Lounge
Breakfast included
Dry Cleaning
Hot Tub
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Spa
Airport Transportation
Public Wifi
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Adult pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Lagoon View
Business
HOTEL CLASS
Location
Full view
Getting there
Cozumel Airport29 km
Cancun Airport69 km
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Nearby restaurants
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Nearby attractions
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Reviews & more
7,215Reviews
7,113Photos
316Q+A
100Room tips
Traveller rating
  • 5,131
  • 1,244
  • 386
  • 257
  • 197
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Show reviews that mention
This resort is a blast!! Told ozzy it was my birthday and he made it his duty to spoil me the rest of my trip!!!! Thanks ozzy and Roxy you guys were the best! This resort is amazing if you want to relax but also have a great time!
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Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya
Responded yesterday
Dear Salz1love, Wow! Thank you for your detailed review! We can see that you lived the Rock Star experience at the fullest. Make sure that our band members will know about your comments. We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve. Keep on rolling! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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As the title says - this holiday was heaven. 5 star experience and service from beginning to end. You will not be disappointed. Food, drink, entertainment couldn’t be faulted.
Big thank you to Alex Avalos for dealing with an after sale issue. His customer service was excellent a
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Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya
Responded 1 week ago
Hello Kilbz Thank you for share with us your an amazing experience in the Hard Rock Hotel Riviera Maya, I will to share you kind comments with the rest of the band. We are so happy to know we met your expectation and the rockers porvide you an excellent services and enjoyed your vacation as a rock star. We look forward to welcome you soon. Regards Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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+1
We've been coming to this resort almost every year since 2003. We are Hall of Fame members and brought another couple with us for their first all-inclusive vacation in Mexico and we had a blast (Nov 23rd-30th).

The service at this resort is fantastic and the employees are great.
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Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya
Responded 2 weeks ago
Dear hays28 Thank you so much for your kind review. We are pleased to know we fulfilled our goal at giving you the Rock Star experience. Be sure that all our band members will know about your comments. This kind of feedback encourage us to do our best to give you an unforgettable stay. We cannot wait to welcome you again on our stage and provide you once more the celebrity treatment you deserve. Sincerely Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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The best place in hard rock for a chilling drink or a massive night out.

Thursday to Sunday the downstairs is open until 3 and plays some good tunes for a good night.

Oh plus they have an indoor pool.
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Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya
Responded 2 weeks ago
Dear DaniFarrar, It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. It is gratifying to know you could experience the Rockstar stay at our resort, as we work persistently to get our guests’ satisfaction. We feel very excited by your kind words that help us to keep on rolling every day! Cannot wait for you to come back! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Our last trip was in 2016 with a large group. Either things have changed a lot or we just got around a lot more. We had a blast! It may just be that we are Hall of Fame members now! The food was all very good, with Los Gallos being off the chart! Eduardo was awesome as our
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Review collected in partnership with this hotel
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya
Responded 2 weeks ago
Greetings Sharon, It's great to know you had an amazing time during your recent visit and I really appreciate the great review, as well I'll be happy to share your kind words with the rest of the team and already looking forward to welcome you!. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Previous
Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
View from the sky terrace (building #2, 3rd floor)
Staff decorated our room for my wife's birthday.
Professional photo exclusively commissioned by TripAdvisorHeaven at the Hard Rock Hotel Riviera Maya
The Heaven Rock Suite Platinum (King Suite) at the Heaven at the Hard Rock Hotel Riviera Maya
Professional photo exclusively commissioned by TripAdvisorHeaven at the Hard Rock Hotel Riviera Maya
The Heaven Deluxe Platinum with Sky Terrace (King Room) at the Heaven at the Hard Rock Hotel...
Professional photo exclusively commissioned by TripAdvisorHeaven at the Hard Rock Hotel Riviera Maya
The Heaven Deluxe Gold (Double Room) (Gold) at the Heaven at the Hard Rock Hotel Riviera Maya
Previous
I’m looking to book this in February. My daughter is 18 so I want to book on the Heaven side. We are content to chill by the pool or at swim up bar during the day. But I would like to know how the nightly entertainment is? Would like to see shows after dinner, is that offered on the heaven side or would we have to go to the family side?
Stay at heaven . Much better tranquility. Yes there are a lot of shows and activities all throughout the resort. You will have a great time.
0 votes
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We’ve booked a holiday here from the U.K. (can’t wait) and was just wondered what currency is best for the resort? Should we get Mexican Peso or US Dollars? Holiday company say Peso but every review I’ve seen mentions Dollars?
when you are in Mexico or the Caribbean they love American US dollars because they are worth so much more to them then pesos... $1 American dollar goes a long way for them
1 vote
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What is the age minimum for staying on the Heaven side? We are bringing our older children, but they aren’t 18.
Greetings, Thank you for choosing us, likewise Heaven side is adults exclusive according to mexican law, an adult is 18+ years old. Furthermore you are eligible to stay at Hacienda side and rest assured since we will make sure your trip rocks!. Looking forward to welcome you!
0 votes
Hello, can someone who has stayed here recently please tell me how bad the seaweed situation is?
(Stayed in August)It is the ocean, so there is seaweed. They have guys out there every morning cleaning it off the beaches and out of the lagoons. If it’s hot, you will smell it, but they do work really hard to get it removed before midday. Some days were worse than others for quantity, but they stay on top of it. The man made lagoons do not have much(growing) at all but there are small areas in a couple places they keep for the fish. It’s easy to avoid if you don’t like it.
1 vote
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i'm concerned by the reviews that mention foam parties and activities at the pool...are there quiet pool areas to sit and relax by? we are thinking of booking this hotel but don't want a party place we like peace and quiet so not sure if this is the hotel for us?
The foam parties and loud music are at the main adult pool, there are pools in the back quieter and you could go down to the end where the families are the pool down there is huge plus there is a pool in the middle of the complex which is quieter plus family friendly. And at the very far end of the property is a huge hot tub adult only that over looks the ocean. We went in July and as hard as it is to believe there weren't that many kids at facility and the ones that were there were well behaved. I recommend this hotel great food, nice rooms, beautiful views and lots to do from horse riding, a skate park, adult bands, all day activities , bingo etc etc one of my favorite places I have vacationed and I have been a ton of places
1 vote
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Previous
"Everything is excellent.. no comments i was really so nice!!!"
"Building #8 or #9 is great with easy access to the lobby and the pool area."
"Rooms were always clean and made. Staff was very welcoming and helpful. Overall resort is worth it. "
"we wwere in Building 2 BUT all the buildings and rooms are GREAT!! no bad room locations"
"We vastly enjoyed our 3rd floor sky terrace in Heaven."
Previous
PRICE RANGE
US$ 319 - US$ 752 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura hotel palaceaventura hotel puerto aventurasmayan riviera palaceadventure spa palacehotel mayan palaceadventura spa palaceaventura palace spaaventura spa palace riviera mayaaventura spa palace resortaventura spa palace mexico
FORMERLY KNOWN AS
Aventura Spa Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
394
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