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Heaven at the Hard Rock Hotel Riviera Maya

Travellers' Choice award winner
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Heaven at the Hard Rock Hotel Riviera Maya
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6,210 Reviews from our TripAdvisor Community

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Showing 4,875: English reviews
Start your review of Heaven at the Hard Rock Hotel Riviera Maya
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Reviewed yesterday NEWvia mobile

Stayed here over Xmas with my girlfriend. First time in Mexico and was expecting good things from the Hard Rock brand. What was good: Room was nice - clean, well decorated. Nice minibar selection and in room liquor. Beds slightly firm but comfortable. Beach - clean and well maintained. The little inlet pool things were crystal clear with little fish...

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Helpful?
Thank joekerr23
Naperville, Illinois
Reviewed 2 days ago NEWvia mobile

Isra the chef at Zen Restaurant was unbelievable! So talented. Been to many hibachi restaurants before but he out shined them all! Wow! So talented. Ask for his table!!!! You can tell he's spent a lot of time perfecting his talent!!!

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Helpful?
Thank Diana T
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Diana T, Thank you for the rockin' review. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with us. We hope that we can welcome you back again soon for another rockin’ stay....

Cancun, Mexico
Reviewed 2 days ago NEWvia mobile

Wonderful place to vacation as family or couples. Restaurants are excellent. Variety of choices. Great place to pamper yourself. Great massages and facials. Great entertainment also. We recommend it.👍

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Helpful?
Thank Maybalarco39
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Thank you for the rockin’ review, Maybalarco39. We are delighted that you had a fantastic vacation and feel the great service from our staff. We would love to roll out the red carpet for you again in the near future. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Panama City Beach, Florida
Reviewed 2 days ago NEWvia mobile

Loved the Heaven side! Rooms are beautiful! Great nightclub with pool and hot tubs! Beach has more sand and is really nice! They wait on you hand and foot and the service never stops! Love the upgrades here! Spa is wonderful! The only complaint was check in! Completely a mess and promised a room we did t get! I think...

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Helpful?
Thank Wendy32413
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Thank you for the excellent review Wendy32413. We are delighted to hear that you had a great stay and enjoyed the upgrade. Thank you for the positive comments about our rooms. We strive to create one of a kind experiences for our guests. Hope to see you soon at Hard Rock Hotel Riviera Maya. Sincerely, Jan Hundrieser General Manager Hard...

Reviewed 3 days ago NEW

The resort is beautiful, the rooms are spacious with large balconies, grounds maintained to perfection, resturants are fantastic with a varied selection of food, the staff is absolutely the best out of all of the Hard Rock resorts. If you want a really nice vacation this is the place. I can't sat enough good about this resort. the manager Jan...

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Helpful?
Thank William M
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Thank you so much for your perfect 5 stars review William M! Knowing how and incredible experience you had here makes us really happy! All of our Band Members were thrilled to read your review as it is our goal to make sure each and every one of our guests feel like what they truly are to us: Rock Stars....

Reviewed 5 days ago NEWvia mobile

Not only is this hotel absolutely incredible, but the entertainment staff is amazing! They know their jobs so well and you never feel out of place. PePe and Cecilio were especially helpful; they were so much fun and so good at their jobs. They definitely made my experience more enjoyable and helped me keep track of the activities and shows....

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Helpful?
Thank Bailey H
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Bailey H, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day. It’s been a pleasure having you here and cannot wait...

Reviewed 5 days ago NEWvia mobile

I don't know where to begin, but I'll start with the staff. They were so friendly and aware of my needs. So quick to help in any way and always smiling; particularly Chulo. The resort was so extravagant, had so much fun energy, and had so much going on all the time. Karaoke is a must to do! Thank you...

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Helpful?
Thank Elizabeth O
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Elizabeth O, Wow! Thank you so much for your wonderful comments. We are pleased to know we fulfilled our goal at giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see...

Fruitland, Idaho
Reviewed 6 days ago NEW

The resort takes great care to ensure your stay is enjoyable. They multiple restaurants to match any pallet. Heaven (adult only section) was pretty to close to heaven. The beaches are fine white sand, the staff are friendly and efficient. The various food and drink spots provide excellent food, the outside oven pizza and the grilled chicken were tasty. Check...

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Helpful?
1Thank BearBryant
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear BearBryant, It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. It is gratifying to know you could experience the Rock star stay at our resort, as we work persistently to get our guests’ satisfaction. We feel very excited by your kind words that help us to keep on rolling every day! Cannot wait...

Medford, Massachusetts
Reviewed 1 week ago

My fiance and I were at the hard rock heaven section from May 13-17 2017 doing a site inspection to look at the hotel for our wedding next year. WE LOVED IT! We got up graded upon arriving and had the sky terrace room. My fiance's parents came too and they also got the free upgrade. The rooms were a...

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Helpful?
Thank dara1129
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hi, dara1129 Thank you for sharing your excellent review, I'm very happy to read you just had a great site inspection for your wedding next year! Rest assured since you can count with us to host this special event for you all! We are thrilled to have you here! Rock on. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

San Francisco, California
Reviewed 1 week ago

This was our first time staying at an all-inclusive resort. I am usually very picky about restaurants and dining in general and I am happy to report the food at the resort was actually pretty good. The morning buffet-style service allows those, like me, who like a hardy breakfast, to really enjoy themselves. I was especially happy with all the...

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Helpful?
Thank Jim K
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Jim K, Thank you for your rockin' review. We are glad to know that you lived the Rock Star experience at the fullest. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 23,589 - ₹ 46,400 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
203 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are equally good in my opion”
williammC2582FA, 23 May 2017 | Read review
“some 3rd floor rooms have hot tub on roof to watch the stars...”
BearBryant, 20 May 2017 | Read review
“We were in Building 3 in Heaven, and it was always pretty quiet.”
jimkF2061II, 17 May 2017 | Read review
“Upgraded suite with Jacuzzi on the roof.”
684juliusl, 17 May 2017 | Read review
“Rooms in building #4 best location!”
SandyZ_12, 5 May 2017 | Read review
5 of 5
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US$ 453* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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