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Heaven at the Hard Rock Hotel Riviera Maya

6,830 reviews
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Traveller (6220)
Pool & Beach (1192)
Room & Suite (942)
Overview
  • Excellent73%
  • Very good17%
  • Average5%
  • Poor3%
  • Terrible2%
Travellers talk about
“hard rock”(631 reviews)
“our honeymoon”(462 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,830)Write a Review
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5,247 results
Traveller rating
3,376
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3,376
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1 - 5 of 5,247 reviews
Reviewed yesterday via mobile

The one week stay at Heaven was great the Jauns in the Toro were funny entertaining and above all great waiters. Thank you for the great meal and laughs. The rooms and resort was so clean. The running track around the resort was a nice...More

Thank sasktime
Reviewed 6 days ago via mobile

I now have 3 families. My immediate family my work family and the hard rock family. We have been welcomed with open arms and made to feel like we belong here. Everyone has made us feel comfortable especially the entertainment group (which I hate to...More

Thank tresseme
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

Dear tresseme, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality;...More

Reviewed 6 days ago via mobile

What an amazing experience! We are wrapping up our second trip to the HRRM and we loved it as much as the first time. We have found the staff makes the experience memorable from “Bryan Adams” personalized poolside service down to the attention to detail...More

Thank Chris S
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

Dear Chris S, Wow! Thank you for your detailed review! We can see that you and your family lived the Rock Star experience at the fullest. Make sure that our band members will know about your comments. We cannot wait to welcome you soon on...More

Reviewed 1 week ago via mobile

This is our 3rd trip here in 5 years. Just wanted to say what a great trip we are having. The HR has come along way over the last few years. The food is very good! Hard to believe but gluten free pasta and bread...More

Thank Mark F
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 6 days ago

Dear Mark F, First, we would like to thank your loyalty to Hard Rock Hotel Riviera Maya. Rockers like you know well how to live the stunning experience. I am thrilled to read your kind words about our food offer and entertainment, but especially your...More

Reviewed 1 week ago

We stayed at the Hard Rock Riveria Maya Jan 2018 and ended up going to Heaven 3 times over the course of a week. The first night we closed the place. Met some new friends there & enjoyed watching a few people splashing around in...More

Review collected in partnership with this hotel
Thank harmonytrainer
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 6 days ago

Dear harmonytrainer, Thank you so much for sharing your experience with us. Your comments are much appreciated. We are happy to see that you spent such an amazing time at our resort. We feel really happy and proud to see that we are reaching with...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
US$ 362 - US$ 820 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 362 - US$ 820 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (6220)
Pool & Beach (1192)
Room & Suite (942)
Dining (304)
Amenities (120)
Business Centre & Event Rooms (57)
Family and Play Areas (20)
Questions & Answers
Ask a question
Dainya B
13 February 2018|
AnswerShow all 4 answers
Response from Mara J | Property representative |
Hello Dainya B, I would like to mention it depends on the weather and the season in order to be heated.
1
Vote
Google Translation
Mojo1980R
12 February 2018|
AnswerShow all 2 answers
Response from Mara J | Property representative |
Yes! we have water activities: snorkeling, paddle board and more
0
Votes
Google Translation
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Room Tips
"corner rooms are larger, but good luck requesting one!"
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"Get a top floor room if available to get a sky terrace."
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"They are all good. The sliding doors are thick and block out all outside noise"
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"any room is a good room there"
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