We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Heaven at the Hard Rock Hotel Riviera Maya

Travellers' Choice award winner
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
Panoramas (15)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

5,881 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,723: English reviews
Reviewed yesterday NEWvia mobile

Amazing hotel , service is amazing special shout out to Jose , Santos, Giancarlo and the rest of the teams by the pool for makeup g our stay a very pleasant one. The hotel caters for every need nothing is left to chance only the best service is good for all patrons of this hotel.

 Report
Helpful?
Thank Raymond O
Reviewed yesterday NEWvia mobile

Fun, fun, fun! Food and entertainment was great! Get there early to avoid long waits. The wait staff could not have been more helpful. Wish we could have had time to go back again. Just not enough hours in the day.

 Report
Helpful?
Thank Judy W
Greenville, North Carolina
Reviewed 2 days ago NEW

We were there for Avett Brothers at the Beach last week and had a wonderful time. There was no shortage of food and drinks. Big thanks to the staff members Cookie, Pepe, Super Mario, and Antonio for keeping the pool parties going!

 Report
Helpful?
Thank mlovely79
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hi mlovely79, Thank you for the rockin’ review. We are delighted that you had a fantastic vacation and feel the great service from our staff, we are happy to hear that you loved the service of Cookie, Pepe, Super Mario and Antonio. We would love to roll out the red carpet for you again in the near future. ALL IS...

Reviewed 2 days ago NEW

we have tried heaven and hacienda side, and we definitely think that both are amazing with different vibes though. the toro restaurant is pretty good and the entertainers do a very good work. i want to shout out super mario, lyon and karen for all the laughs and good times, we are gonna miss ya guys!!

 Report
Helpful?
Thank judid m
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello judid m, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. Cannot wait...

Reviewed 4 days ago NEWvia mobile

We just returned back from our trip and I am still just blown away by our outstanding vacation. Mario and Pepe made sure everyone had a great time by the pool and Miguel was so helpful in securing the perfect pool spot each day. The spa was simply unbelievable and Anastasia and Rigo gave the most amazing massages. We ate...

 Report
Helpful?
Thank Katy B
Moncton, Canada
Reviewed 4 days ago NEWvia mobile

I 'm having an amazing time in this resort. The staff has been amazing they are super friendly with every body. I'm enjoying the pool 🍾🍾🍾food is delicious and I definitely recommended it .😃😃✌🏻✌🏻

 Report
Helpful?
2Thank Mathieu L
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Mathieu L, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Regards Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

A TripAdvisor Member
1 review
Reviewed 1 week ago NEWvia mobile

Hard rock hacienda for valentine's day and believe me I have stay in many different hotels before and this one stands out for little differences that get together and do an amazing hotel with great staff. I loved how when you are at the pool they are for you snacks of ceviche. GELATO!!! For dinner we went to eat at...

 Report
Helpful?
Thank A TripAdvisor Member
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

It has been our pleasure having you with us and we truly appreciate your positive comment. It is very gratifying to learn that you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are very excited by your words. Thank you for making mention of Nelly, Diego and chef Gregorio. ALL IS...

Crofton, Maryland
Reviewed 1 week ago NEWvia mobile

My wife and I were here in Jan 2016. We made the trip to see our favorite band PHISH. We didnt have any problems with anything while we were here. Can't wait to go back in 2018 for some more phun. This resort was about a 10 minute ride if that to the host resort where the band was playing.

 Report
Helpful?
Thank jdogs023
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello member, It’s so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a blasting experience to know that you were treated wonderfully, you are already a true Rockstars of this stage, the most exciting feeling is your satisfaction and we love to hear your loving comments. Therefore we hope you to...

Reviewed 1 week ago via mobile

We stayed at the heaven site and it really was heaven on earth! Will come back again and bring everyone I know!! We went to the spa and posh beauty salon the service is 5 stars everyone is happy and lovely. The food is delicious and the choices are never ending! Wish I could live here. Sylvia was a beautiful...

 Report
Helpful?
Thank Michelle A
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Michelle A, Thank you so much for taking the time to write your excellent comments in relation to your last stay at our resort. It is really important for us to receive your great comments about our food, services and facilities but above all your remarks on service quality. This powerful feedback will encourage all our members to keep...

Reviewed 1 week ago via mobile

We came for @Avettsatthebeach musical getaway & quickly fell in love with this all inclusive resort. Everything from the attention to detail in how everything is constantly cleaned to the food to the exceptional customer service was on point at all times. Top shelf liquor, beer & wine flows like water, there are plenty of secret getaway spots away from...

 Report
Helpful?
Thank Tanya T
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Tanya T, First, we would like to thank your loyalty to Hard Rock Hotel Riviera Maya. Rockers like you know well how to live the stunning experience. Our team really appreciate your words, they help us to improve every day to keep on giving the best vacations ever. We are looking forward to having you soon and remember… WE...

6,109 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5555)
Viewed
View from Room (193)
Viewed
Room/Suite (428)
Viewed
Pool/Beach Area (953)
Viewed
Hotel & Grounds (1039)
Viewed
Dining (277)
Viewed
Bathroom (38)
Viewed
Family/Play Areas (18)
Viewed
Business Centre/Function Rooms (50)
Viewed
1:56
Videos (12)
Viewed
Other (2547)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (516)
Viewed
Aerial Photography (46)
Viewed
Amenities (120)
Viewed
Beach (42)
Viewed
Heaven Deluxe Gold (Double Room) (44)
Viewed
Heaven Deluxe Platinum with Sky Terrace (King Room) (52)
Viewed
Heaven Rock Suite Platinum (King Suite) (109)
Viewed
Main Pool (31)
Viewed
Members Only Pool (15)
Viewed
The Hotel (48)
Viewed
Volleyball Pool (9)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (38)
Viewed
Pool/Beach Area (7)
Viewed
Hotel & Grounds (17)
Viewed
Dining (2)
Viewed
Room/Suite (9)
Viewed
Bathroom (2)
Viewed
View from Room (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.2 km away
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
#3 of 17 in Puerto Aventuras
7,800 reviews
26.9 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 212 in Playa del Carmen
2,757 reviews
37.9 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,509 reviews
Show Prices
Show Prices
Show Prices
3.9 km away
Barcelo Maya Palace
Barcelo Maya Palace
#7 of 17 in Puerto Aventuras
5,503 reviews
35.9 km away
Secrets Maroma Beach Riviera Cancun
28.2 km away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 212 in Playa del Carmen
1,536 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 26,144 - ₹ 46,240 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com and Jetsetter so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Spa Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
167 questions
Ask a question

See all questions (167)

Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great concert venue. We stayed in Building 2 and it was a good hike to the concert every night. Building 4 would've been more convenient.”
 of 5 bubbles gpc20, 13 Feb 2017 | Read review
“buildings one and two are a little away from the noise”
 of 5 bubbles lorih256, 4 Feb 2017 | Read review
“Sky Terrace Suite with the rooftop deck and jacuzzi is AWESOME! Great area for quiet times or a little party. Highly recommend!”
 of 5 bubbles HopeP17, 4 Feb 2017 | Read review
“Building four third floor with water view”
 of 5 bubbles joed11777, 1 Feb 2017 | Read review
“Presidential suites all have ocean view.”
 of 5 bubbles 543jimt, 1 Feb 2017 | Read review
5 of 5