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Hard Rock Hotel Riviera Maya

Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • CEDAM Museum
    1.3 km
  • 4 star hotel
  • Free Wifi
Reviewed yesterday
Treated like a rock star!
Can I say that I've never felt more pampered and well taken care... more
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7,527 Reviews from our TripAdvisor Community

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Showing 5,122: English reviews
omaha, United States
Reviewed yesterday NEW

Can I say that I've never felt more pampered and well taken care of than I did at the Hard Rock resort! I've never met a friendlier staff, had so many options at my finger tips or had such a memorable experience. I will definitely be back!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Katrina B
Reviewed yesterday NEWvia mobile

My stay at HR Heaven Riviera Maya was great, however I am disappointed and upset at their Time Share Sales department. I want to share this experience so other people don't fall for their tactics. When I was offered a deal for us to have our wedding at their Cancun resort, I was very pleased and purchased the package they...

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Helpful?
Thank Cooper M
Mullica Hill, New Jersey
Reviewed yesterday NEW

I've been traveling to Riviera Maya for years. Usually I go with my sister as a girls getaway. This year we took our teenage kids. The hotel was fine, just not at the level that I'm used to, as I typically stay at adults only all inclusives. The rooms were very nice, with comfortable beds and nice bath facilities. However,...

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Helpful?
1Thank Debra C
Reviewed 2 days ago NEWvia mobile

Very nice. Staff was great and helpful. Food was good but not all restaurants were open every night so you had to make sure which ones were open each day. The staff didn't bother you for tips all the time as they do in some places.

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Helpful?
1Thank Charlene C
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Charlene C, Thank you for sharing your experience with us. I am pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the...

Round Rock
Reviewed 2 days ago NEWvia mobile

Went with my husband and 2 teenage daughters for Dec 22 - Dec 28. Hubby and I stayed on the Heaven side. Kids stated on the Hacienda side. Food GREAT! Drinks totally TOP SHELF!! Entertainment was AWESOME!!! Only complaint pool activities closed down too early@ 7pm. BEACHES AND POOLS WERE THE BEAT!!! We loved EVERYTHING!! Adult club was the best!...

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Helpful?
3Thank Tracey W
Bragg Creek, Canada
Reviewed 2 days ago NEW

We were upgraded to the Sky Terrace Suite which has a roof top Jacuzzi & lounge area with awe4some views of the ocean & surrounding pools. The rooms were Presidential size, well laid out with lots of views & very comfortable. The butlers Antonio & Jose were very good & made all our reservations & constantly checked if everything was...

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Helpful?
1Thank danmchu
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear danmchu, I am thrilled to read your kind words specially your remarks on service quality; it makes all our band members continue doing their best every single day. We concern about all our guests, it is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we...

Reviewed 2 days ago NEWvia mobile

Trip was amazing. Staff was excellent and service was exceptional. I've been to Mexico several times and by far this is the best resort I have stayed in. 24 hour room service, rooftop deck in our room, good food, and attentive staff. We literally had to ask for nothing. We will be back next year!

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Helpful?
1Thank Erin F
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Erin F, It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. It is gratifying to know you could experience the Rock star stay at our resort, as we work persistently to get our guests’ satisfaction. We feel very excited by your kind words that help us to keep on rolling every day! Cannot...

Tulum
Reviewed 3 days ago NEW

The resort was ok with great entertainment, however, the food was nothing worth while and the beds were very uncomfortable. My fiancé and I also became very ill the day before we had to go home and developed a rash on our body both on different areas of our body after using the spa.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank amysX7811IQ
Toronto, Canada
Reviewed 3 days ago NEWvia mobile

I really liked the hotel! The food was good and the staff were great! I was treated like the queen that I am! They had free room service and they cleaned the room TWICE a day!!! Amazing!!! The only thing I didn't like was that there was no real beach a little bit of water. Though that's not the hotels...

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Helpful?
1Thank AllaLovesDavid
Reviewed 3 days ago NEWvia mobile

This hotel is really like heaven, the service is excellent I couldn't ask for more, absolutely beautiful!!! Santiago Nava nos ah ayudado mucho y enseñado de nuevos drinks. We love coming here is our second visit and will be back to get marry in June.

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Helpful?
Thank Miriam M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 24,500 - ₹ 54,869 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Prestigia, BookIt.com, Hotels.com and Jetsetter so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
624 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We found that the rooms on the higher floors had excellent views.”
 of 5 bubbles danmchu, 22 Jan 2017 | Read review
“Try to book in building 3, 4 or 5 to be in the centre action. If you want to be away from action, go with other buildings.”
  • Room in Building 4. Direct to pool and can see ocean past pool.
 of 5 bubbles MichelleK20127, 21 Jan 2017 | Read review
“All the rooms seem to be great but property is big and a lot of walking to get from rooms to lobby or restaurants, pools, etc.”
 of 5 bubbles smanno818, 19 Jan 2017 | Read review
“Resort is HUGE, stay near an elevator or near the restaurants, otherwise its a very long walk”
 of 5 bubbles Magimago, 18 Jan 2017 | Read review
“If you are traveling without kids, the Heaven side is really lovely.”
 of 5 bubbles tbearnh, 17 Jan 2017 | Read review
5 of 5