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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
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7,144 Reviews from our TripAdvisor Community

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Showing 4,868: English reviews
Aylesbury
Reviewed yesterday NEW

On our last day here and definitely hoping to return. We have only encountered helpful, friendly staff throughout the Heaven section where we are staying. I was apprehensive about booking it as it is a long flight from UK, but is worth it. Most reviews have mentioned the many plus points but I didn't find anyone who mentioned the les...

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Helpful?
Thank Aliceband979
Tulum
Reviewed yesterday NEW

Although a lovely looking hotel and picturesque senerey. When promised an all inclusive package and 7 restaurants, big disappointment when only one is good (Zen) after a week of buffet food being served ice cold (when should have been hot) stomach bug and illness was quick to follow! my advise if you wouldn't feed the food to an animal don't...

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Helpful?
Thank j0hnh2016
Springfield, Minnesota
Reviewed yesterday NEW

If your looking for a good place to come with kids this is it. Very safe place to be! Great friendly staff! Good nightly shows...food & drinks all day and night long. Several pools and the ocean is blocked in so kids can go in with no problems. Lots of entertainment from little to teens to adults alike.

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Helpful?
Thank jas4120
Bedfordshire, United Kingdom
Reviewed yesterday NEW

We really loved our stay in the Hard Rock Hotel Riviera Maya. We didn't take part in many activities due to needing a rest after our wedding and this was a great place to do it. The sea pools were brilliant, we even had to buy a snorkel so we could see the fish swimming around with us. Everything was...

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Helpful?
Thank mac9985
Paris, France
Reviewed 2 days ago NEWvia mobile

Place is nice.... Staff really bad organized, don't want to let friends coming in for a lunch and we are renting 30 rooms for a weeding. We have asked for drinks "bandeja" but we waited for 30mins because they didn't find "shooter" glass. They know how to take your money to provide 4 stars services it is another issue !...

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Helpful?
Thank Guidrut
Tulum
Reviewed 2 days ago NEW

If you are looking for that perfect vacation, this is the perfect place. The staff goes out of their way to make your vacation as perfect as it can be. We had all the food that we wanted and the drinks were always flowing. Beach was safe and awesome. Many activities to do and shops for my wife. The spa...

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Helpful?
Thank Wayne B
Tulum
Reviewed 2 days ago NEW

Amazing experiences! Great service great food great people! Would go back any time!! There is so much to do, so many activities and places to eat every night we had a different experience! Can't wait to go back!

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Helpful?
Thank I5217BCluisp
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello I5217BCluisp, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for...

Worcester, United Kingdom
Reviewed 2 days ago NEWvia mobile

We took a long time in choosing our hotel in Mexico. On the whole our experience was good. Firstly a few negatives...after a 10 hour flight and an hour transfer we finally arrived. The receptionist who checked us in was not too friendly, and only seemed bothered with us providing a $10 hold! Our room was nice..we had a rooftop...

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Helpful?
Thank lisa t
Penetanguishene, Canada
Reviewed 3 days ago NEWvia mobile

This hotel is the best, also very friendly. lots of fun games the hacienda staff is always there for you. Volleyball is the best with the staff. Hotel and pool are the best. Great entertainment and lots of music.

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Helpful?
Thank Eyyewkwkajkkg
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello Eyyewkwkajkkg, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. Make sure that our band...

Penetanguishene, Canada
Reviewed 3 days ago NEWvia mobile

Recently I just travelled to hard rock with my family , the entertainment staff at the hacienda resort were absolutely amazing , they got to know us and made sure we were having a great time , especially with volleyball , three times a day they would play with my dad brother and I , defiantly the nicest people I...

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Helpful?
Thank kirstinmoreau14
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello kirstinmoreau14, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 23,754 - ₹ 54,111 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
559 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a diamond room with sky terrace in block 4 which was ideal central location.”
 of 5 bubbles Aliceband979, 5 Dec 2016 | Read review
“The adult side called: Heaven would be the best choice if traveling without children”
 of 5 bubbles 277laurelleb, 30 Nov 2016 | Read review
“Family Suites with Roof top Jacuzzi”
 of 5 bubbles Elenimal, 29 Nov 2016 | Read review
“We had a great view to the ocean from our balcony. The area was quiet and relaxing in the mornings and in the late afternoon.”
 of 5 bubbles shirleyo452, 29 Nov 2016 | Read review
“Upgrade to rock royalty....you won't regret it”
 of 5 bubbles 907frankiec, 29 Nov 2016 | Read review
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