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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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7,852 Reviews from our TripAdvisor Community

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Showing 5,393: English reviews
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Des Moines, Iowa
Reviewed today NEW

The other reviews are spot on. It will be hard to find a place with better service. The staff is professional, courteous and truly working hard to ensure your needs are met. The staff members in particular that stood out are: Lyon, Cecilio, Luis and 'the real slim shady'. Great job by you guys! Full disclosure though - and I...

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Helpful?
Thank Nate R
Lino Lakes, Minnesota
Reviewed yesterday NEW

We were on a corporate trip and were offered the opportunity to upgrade to Deluxe Diamond from Deluxe Gold. What a joke. Our room was actually worse than some of my colleagues that didn't have an upgrade. When I asked the front desk what the upgrade actually entailed, they said it meant we were guaranteed a king bed and hammock....

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Helpful?
Thank Suzanne H
Nashville
Reviewed yesterday NEW

We have thoroughly enjoyed our stay at the Hard Rock Riviera Maya. We came with family to celebrate my parents 60th wedding anniversary. We had 6 guests with us. We stayed in the Presidential Suite and cannot say how good a job the staff did to make this a memorable trip. Let me begin with Elias Herrejon, Legendary Member Concierge....

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Helpful?
Thank Steve B
Tulum
Reviewed yesterday NEW

We had an excellent experience at Hard Rock. I was a bit concerned with the beach cove prior to the trip as we love the beach. However, this was not a problem as there was always plenty of room even though we went during winter break. The cove was calm while allowing plenty of opportunity to enjoy the water

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank beachgoer3652017
Buffalo, New York
Reviewed yesterday NEW

Every restaurant had a great variety and wonderful food. Favorite was french onion soup in the french restaurant. and the chocolate souffle. Really enjoyed our massages as well as pedicures and manicures, Beautiful beaches, friendly staff . Our family enjoyed the romantic couples dinner on the beach. We were on the Heaven side which was very relaxing. Will definitely return.

Review collected in partnership with this hotel
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Helpful?
Thank libra1961
Hammond, Indiana
Reviewed yesterday NEW

I really loved this place. They took care of me for sure. Butler service from David and Jezeal (probably spelled that wrong was awesome!! They really wanted you to have everything you wanted! Large place, wristbands... lots to do in my opinion. The room was not big by any means but totally suitable for my needs. Resort seems to be...

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Thank D_a_geebs
Reviewed yesterday NEWvia mobile

Great time and best vacation my family has had for a long time. I would like to thank the entire staff for doing an excellent job for making or vacation one of the greatest. It takes an army to make a place great, enjoyable, relaxing, and fun. I would like to thank everyone of the hundred workers that do their...

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Helpful?
Thank Mike D
Reviewed yesterday NEWvia mobile

The best thing was the entertainment and sports team with there activities and kindness and all the fun, Gerry was the best of all the team, but Ruben, Antonio, midori, mimi, backer, jack, Sergio (la cosa mugrosa), chihuahua, mario and Aline where great too, I highly recommend this resort for al the family👌🏻🤘🏻

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Helpful?
Thank Douglas B
Reviewed 2 days ago NEWvia mobile

Excellent hotel. Impeccably clean. Service exceeded our expectations. Above and beyond. Not just some staff, but all. Entertainment all day long for everyone. The food and beverage were superior. We can't wait to come back and we haven't left yet. Stay a full week if you can.

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Helpful?
Thank Kristine C
Tulum
Reviewed 2 days ago NEW

We loved our time at the Hard Rock Hotel Riviera Maya. Everyone was so nice, accommodating, and friendly. The music was incredible. From Cabana waiters like Cheeks, to Resort entertainment from Cookie, we felt relaxed, taken care of and even spoiled. Can't wait to go back!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank kathleengQ9842FD

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 25,137 - ₹ 46,998 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, Prestigia and Jetsetter so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 On the Beach Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Business Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
670 questions
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On the 'Heaven' Side, building 4 is a great spot”
 of 5 bubbles NateR402, 26 Feb 2017 | Read review
“Third floor rooms seem to often have roof top hot tub.”
 of 5 bubbles suzanneh35, 25 Feb 2017 | Read review
“On Heaven Side - Ask for building 200 as close to the ocean as possible.”
  • Sunrise from Suite 2201
  • Dining Table in Suite
  • View from our room - Suite 2201
  • Panoramic View from Suite 2201
 of 5 bubbles stevebM6158TK, 25 Feb 2017 | Read review
“We were lucky enough to have a third floor room with an extra top terrace with a jacuzzi.”
 of 5 bubbles libra1961, 25 Feb 2017 | Read review
“Rooms closer to the beach make for nice views. If concerts are coming, be aware of rooms that look out onto the big platform.”
 of 5 bubbles allisonk277, 23 Feb 2017 | Read review
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