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Hard Rock Hotel Riviera Maya

US$ 1,126
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AMOMA
US$ 1,146
View Deal
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Platinum level
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
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Property amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Parking
Breakfast included
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Green
Lagoon View
HOTEL CLASS
Reviews & more
12,300Reviews
9,400Photos
1,284Q+A
100Room tips
Traveller rating
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Popular mentions
a very nice, high end resort. The facility maintenance is second to none and the food is excellent as well. I prefer a location with beach and open ocean access but the inlets/lagoons make for a very safe compromise.
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Review collected in partnership with Hard Rock Hotels & Casinos
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hi thecanuck2017, Thanks for the great review and I really appreciate your kind preference, I'm pleased to know you had a good time and we hope to see you again in the near future. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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For sure NOT a 5 star hotel and make sure not more then 2 people in the room beds are extremely small food avrage not worth the money that they will charge alsothey will be after you with so called loyalty program which is another version of time sharing do not spend 1 min on
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Review collected in partnership with Hard Rock Hotels & Casinos
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hi Wanderer61263346872 I really appreciate you have shared your comments and valuable feedback, likewise my apologies for any discomforts regarding your experience. It's a great pleasure to have you here and be sure that continuously we keep improving our amplified service. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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We came for a wedding and had a blast. There's always things to do. The staff are friendly and are great at what they do . The private beaches are also a plus you dont have someone screaming at you to buy there stuff on the beach like you do at other resorts.
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Review collected in partnership with Hard Rock Hotels & Casinos
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hi OnAir40302259004, Thank you for the excellent review, I'm happy to know you had a blast during the wedding and I really appreciate the great feedback, it has been a pleasure to have you here and look forward to see you again. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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The Hard Rock should be known to all. It was well worth the money and we were treated way better than any other resort. I'm sure I will now visit all Hard Rocks before I go back to a Riu etc. 100 % exceeded my expectations.
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Review collected in partnership with Hard Rock Hotels & Casinos
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hi Voyager55483696561, Thank you for the excellent review, I'm happy to know you had an amazing experience and we succeed in exceeding your expectations, it has been great to have you here and look forward to carry on pampering as rockstars. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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We are sitting in a Bali Bed on the dock right now and I get compelled to write this. We are, have been cruise people. We are in the loyality clubs of a number of cruise lines and I tel you, look out cruise ships. The level of customer service that we have had this week has
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Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hi 816jeffa, Thanks for your valuable time to share your experience, I'm pleased to know you are having a great time and I really appreciate your have chosen us for this trip. Thank you for the valuable feedback and keep enjoying as truly rockstars!. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Quarto do casal com banheira para relaxar.
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123456195
What is the dress code for kids at the restaurants?
No dress code really.
0 votes
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What is the email to contact the resort directly
Is an email to the person I had contact me before our stay. She might be able to get you to: Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
1 vote
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Does anyone have any pictures of the new water park near Woodward?
If you go to hard rock resort page on their website many pictures and information on it looks like it is going to be great fun
0 votes
89 resort credits per person. So your cost is $17.80. Enjoy. Just a thought sit at a bar and do it yourself . Sure bartender more than happy to accommodate for a $5.09 tip
0 votes
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Hi is there anywhere to get food from late at night except room service?
Only room service. We ordered only twice and were satisfied.
0 votes
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123456257
"If you can get a presidential suite highly recommend for the views"
"You really don't spend a lot of time in the rooms so not sure it matters."
"Building 4 has heavy rooms doors . A lot of noise when others are closing doors."
"Block 4 upper rooms have super view of Heaven pool area"
"If in bldg 1 or bldg 9, make sure you do not get a room facing outwards towards other properties"
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PRICE RANGE
US$ 339 - US$ 832 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura cove palace hotel puerto aventuras
FORMERLY KNOWN AS
Aventura Cove Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
1264
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