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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
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7,484 Reviews from our TripAdvisor Community

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Showing 5,095: English reviews
Brampton, Ontario
Reviewed yesterday NEW

My experience was amazing. I loved the service receive my the staff. The only thing was that there was no go carts to building 9 lobby. Drop off was at building 8 and it was a very long walk from there. Every other building had drop off in front off the buildings. When it was late at night I would...

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Helpful?
Thank B A
ILLINOIS
Reviewed yesterday NEWvia mobile

Wow! We visited over Christmas vacation for a week. Our family of five (kids 22, 20, and 16) stayed in connecting rooms with our room having the rooftop jacuzzi terrace - 7310 and 7308. The location and rooms were incredible. The rooftop terrace was over the top. Definitely worth the extra. We were greeted by Angelica who is an amazing...

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1Thank MOTHEROFTHREE_8
Coopersburg, Pennsylvania
Reviewed yesterday NEW

When we arrived at Heaven (the adult side of this resort) our group of 12 was told that we were on the family side. We showed the reservation confirmation that said 3 different places "adults only side", but the hotel insisted that even with that info, we still had to move to the family side. No big deal, so our...

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Thank acaciolo
Canton
Reviewed 2 days ago NEW

We were upgraded to Sky Terrace Room and it was great to see the stars while taking a jacuzzi bath. It was our wedding anniversary and they gave us a coconut cake, champaign and a banner for our door. I love snorkeling in the lagoon, so many fish to see. French Restaurant was our favorite. Personally, I didn't like the...

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Thank frayaw2016
A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

This was my first time at a Hard Rock Resort. I was amazed at the friendly service from the time we arrived until we left. Our Butlers, Antonio and Jose were there whenever we needed anything. They kept us on schedule and participating in some of the many activities offered. They always knew about what the activities were about. I...

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Thank A TripAdvisor Member
Tulum
Reviewed 2 days ago NEW

Very comfortable, friendly, beautiful place. Hotel view is awesome. Will recommend for everyone especially if you looking forward to have some beautif time in tropical weather. Staff are very freindly and quick service.

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank muhammadaY44YV
Tulum
Reviewed 2 days ago NEW

Amazing resort! The staff were all super nice and there were lots of amazing events and restaurants. Bring ear plugs because you wake up throughout the night from drunk people walking past your room lol.

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Thank krystiea2017
Brockville, Canada
Reviewed 2 days ago NEW

Overall this resort is absolutely amazing! The staff is extremely friendly and work very hard to ensure that your stay is the best it can be. The food was honestly amazing, the Mexican a la carte is a must go to!! I went 3 times. There is free room service which was great for an afternoon snack on a day...

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Thank rjak2000
Reviewed 2 days ago NEWvia mobile

I was housed in building nine which was extremely far from everything. My room had outlets that were falling apart and the jacuzzi wasn't working. Clearly this resort needs a bit of an upgrade. I was shocked that the good wasn't the best. I loved that coffee and croissants were Offered in the lobby but room service had little selection....

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Helpful?
Thank Lila N
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Lila N, I would like to thank you for your very detailed review about our resort and let me tell you we are very glad you chose to celebrate the holidays with us; certainly I enjoyed reading that you loved our service. First of all please accept my apologies about the jacuzzi in your room and the quality of...

Atlanta, Georgia
Reviewed 2 days ago NEWvia mobile

The staff at this resort is indescribable! They go above and beyond to make sure you have the best vacation of your life. You can truly leave all your cares behind. It's all-inclusive and you are waited on hand and foot. Everyone feels special. Can't wait to return!

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Helpful?
Thank cali1010
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello cali1010, Wow! nice review, it is so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a excellent new that you were treated wonderfully and you have such a good opinion of us. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: ₹ 24,575 - ₹ 60,141 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Hotels.com, Prestigia and Jetsetter so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
610 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have better view, Sky Terrace rooms are great”
 of 5 bubbles frayaw2016, 15 Jan 2017 | Read review
“Close to the main building lots of walking”
 of 5 bubbles wm189, 14 Jan 2017 | Read review
“third floor rooms have a stairway to a private roof area”
 of 5 bubbles Mottin1055, 11 Jan 2017 | Read review
“The platinum room has a great ocean view!”
 of 5 bubbles , 10 Jan 2017 | Read review
“main floor was good - close to heaven (adult side) was quiet”
 of 5 bubbles jenniferadele, 10 Jan 2017 | Read review
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