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Ixtapa Palace Resort & Spa

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Traveller (85)
Pool & Beach (20)
Room & Suite (15)
Overview
  • Excellent54%
  • Very good24%
  • Average6%
  • Poor4%
  • Terrible12%
Travellers talk about
“playa el”(2 reviews)
“kitchenette”(6 reviews)
“leonel”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (191)
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47 results
Traveller rating
14
12
5
3
13
Traveller type
Time of year
LanguageEnglish
14
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5
3
13
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All reviewsplaya elkitchenetteleonelpalmarzumbaaccommodationstenniszihuatanejo
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1 - 5 of 47 reviews
Reviewed 4 weeks ago

We had a great vacation! This was the second time we stayed here. The resort was great; clean rooms, was nice having a kitchenette. Good location walking distance to the beach, shops, restaurants. Kids had fun at the water park. The staff was helpful and...More

1  Thank FloridaSwimmer
Reviewed 3 July 2018

Good location and close to the beaches and nearby town of Zihuatanejo. Easy to rent a car and drive everywhere . The restaurants at the nearby plaza and the marina are very good. We drove to Petatlán a nearby town to experience the local culture...More

Review collected in partnership with RCI
Thank JPithia
Response from Hotel_Ixtapa_Palace, Manager at Ixtapa Palace Resort & SpaResponded 4 July 2018

Dear JPithia, Now you have a great excuse to return to Ixtapa and nothing would bring us more joy than for you to once again be our guest! I will keep an eye out for the archaeological site's opening. Upon your return, we can suggest...More

Reviewed 3 July 2018

Upon check in, one of the staff members insisted that I pay him 3,800 Mexican pesos for additional people. I told him that they were just visiting and not staying overnight! The unit was not 4 star at all! Many maintenance & safety issues: Broken...More

Review collected in partnership with RCI
Thank ohnjaymarino
Response from Hotel_Ixtapa_Palace, General Manager at Ixtapa Palace Resort & SpaResponded 4 July 2018

Dear ohnjaymarino, The resort has informed me you booked through RCI and were not satisfied since you were expecting a beach front property. Please let us know in detail if the RCI sales person described the property accurately to you. We do our best to...More

Reviewed 30 May 2018 via mobile

My family has been coming here for years. In fact, I met my wife while staying here in 1990. The staff is always helpful and pleasant. Rooms are always clean and comfortable. The big pool with the tremendous waterfall and swim up bar is always...More

1  Thank JS4419
Reviewed 8 May 2018

It’s so old and lack of maintenance that the phones do not work, so if you need something you have to walk to the administration to see is there are some body to help you, even they do not have a local phone number to...More

Review collected in partnership with RCI
2  Thank acotaa
Response from Hotel_Ixtapa_Palace, Front Office Manager at Ixtapa Palace Resort & SpaResponded 4 July 2018

Dear Acotaa, The pool area service is from Tue-Sun 9am-4pm. After 4pm, we invite you to our lobby restaurant which is V O T E D #1 on Trip Advisor. Please check out '"Tiburón de la Costa in Ixtapa"' . You will be pleased! The...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Concierge
Multilingual Staff
Non-Smoking Hotel
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Details
Price range
US$ 71 - US$ 257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Ixtapa
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 71 - US$ 257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Ixtapa
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (85)
Pool & Beach (20)
Room & Suite (15)
Dining (3)
Family and Play Areas (4)
Questions & Answers
Ask a question
vbpatti
17 May 2016|
AnswerShow all 2 answers
Response from Hotel_Ixtapa_Palace | Property representative |
There are 2 public beach entrances, each about 5 and 7 minutes away in walking distance. There are also 17 beaches which make the region attractive. Each of these 17 beaches are unique. For example, LAS GATAS is great for... More
0
Votes
generalB2013
9 February 2016|
AnswerShow all 2 answers
Response from Hotel_Ixtapa_Palace | Property representative |
Our rooms do not include a washer and dryer, but you may ask for washing service at the front desk. There is a fee for this service.
0
Votes
sunseeeker
10 February 2015|
AnswerShow all 2 answers
Response from Hotel_Ixtapa_Palace | Property representative |
We want every guest to leave with a positive experience. Many of our employees become great friends with return guests who visit us year after year. Our manager does his best in trying to meet special requests as long as... More
0
Votes
Room Tips
"We stayed on second floor in the farthest room from the main desk. It was perfect as we got to see several..."
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"Just don't go."
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"Don't stay here."
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"If you're on an extremely tight budget go ahead and book but check the beds!!!!!!"
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