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Pacifica Resort Ixtapa

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Pacifica Resort Ixtapa
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983 Reviews from our TripAdvisor Community

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Showing 378: English reviews
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Kenora, Canada
Reviewed 2 days ago NEWvia mobile

We recently returned from an incredible week at Pacifica. Our suite in Club 4 was outstanding, our view was breathtaking, our interactions with the staff were heart-warming and our memories will truly last a lifetime. Concierge Napoleon & his cohort Alejandra went above and beyond to make sure we had a vacation we will never forget. We made lifelong friendships...

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Helpful?
Thank HockeyT7829IS
Clancy, Montana
Reviewed 1 week ago

Pacifica was great as usual. Excellent service, food for the most part very good. The best this year was the services of Manuel Lara. He contracts with Pacifica to be on the beach and offer various side excursions. We took a 2 night, 3 day excursion to view the Monarch butterflies. It was a fabulous trip. Manuel is completely trustworthy...

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Helpful?
Thank DEBBIE M
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Debbie, Thank you very much for your comments, we are very happy to know that you spent a very pleasant time in Pacífica, and its great to hear that everything has been excellent. Thank you for your visit and the trust placed in Pacifica. He hope to see you back very soon, Best regards from al the staff.

Reviewed 2 weeks ago

Recently returned after spending a three week vacation at this wonderful resort. This was our eighth visit and it is great to see the upgrades that are being done. We take the all inclusive package as it is reasonable and five restaurants to dine. There are many steps on this resort but you have transportation 24 hrs a day plus...

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Helpful?
Thank val j
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Val j, Thank you for everything, thanks for choosing us to spend your vacations, and thank you for take the time to write us about your experience in Pacifica. Definitely the best we have is our people, our staff is full of unique people who work hard to make Pacifica one of the best hotels in the country, thank...

Wenatchee, Washington
Reviewed 2 weeks ago

This is a review of our stay at Pacifica Sands. There are numberous buildings on the property, the Sands being one of them. While this building is not the newest, or plushest, it is the closest to the beach which for us was a very good thing due to recent ankle surgery. There were minimal stairs for me to navigate...

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Helpful?
Thank nimblenana27
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear nimblenana27, Thank you very much for your visit. We are very happy to know that you have had a pleasant holiday in our facilities, thank you for the trust, and thank you for taking the time to describe the whole experience during your visit. We are glad to know that everything was excellent, and you enjoyed all the facilities,...

Edmonton, Canada
Reviewed 2 weeks ago

This was our third time at Pacifica and again we thoroughly enjoyed our time here. Beautiful clean beach, no dogs, good food from the beach restaurant. The transport gents throughout the resort are wonderful and very helpful, you never wait long and even if you are on a walker, canes or a wheelchair they help. Vans and golf carts are...

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Helpful?
Thank Paula P
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Paula, Thank you for visiting us for the third time! It´s a pleasure to know that you enjoyed your stay with us. Thank you for taking the time to write us about your experience, and thank you for your trust. Without a doubt the best of Pacifica is our staff and all the service they give. We are very...

Calgary, Canada
Reviewed 2 weeks ago

My family and I have been coming here every year for the past 9 years. The staff always makes a constant effort to improve every year and values feedback. This year we wanted more traditional mexican food at the beach without going into town and the staff didn't hesitate to take our order. They made us some amazing mexican food...

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Helpful?
Thank awarren114
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Awarren114, Woo! 9 years being part of this family! Thank you for the trust for so long. Without a doubt, the best we have is our people, all our staff is great, and thanks to them is that we are one of the best hotels in the country. Thanks for taking the time to write us about your experience,...

Boscobel, Wisconsin
Reviewed 2 weeks ago

The staff is wonderful very caring my husband and I were treated awesome. The all inclusive is great for the price, food was great and great restaurants to pick from. Napoleon is wonderful if you have any problems or questions he is the go to man and will go above and beyond to make sure you are happy. We feel...

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Helpful?
Thank borzickj
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear guest, Thank you for your visit and trust, we are glad to know that you had a pleasant vacations at Pacifica. Napoleon and all of our staff are incredible, and make Pacifica an amazing place, thank you very much for recognizing their great work. Thank you for taking the time to write us about your experience, we are very...

Hilton Head, South Carolina
Reviewed 2 weeks ago

The resort is built on a hillside which provides beautiful views but if you can't get around well you don't want to stay here. Some of the buildings have rooms that are old and out dated. It was clean but nothing special. The resort provides purified water in a large bottle dispenser unlike some resorts where the water system has...

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Helpful?
Thank Jane P
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Jane, Thank you very much for your visit and for the time you took to write us about your experience. We appreciate your comments, which will be sent to our quality manager. Currently we are working on a very aggressive plan to renovate all our units that have a certain age. Thanks again, Best regards from Ixtapa.

Tacoma, Washington
Reviewed 3 weeks ago

The names depend on which building you are in. We were in the Club Bldg. at the very top and close to the gondola. Nov. - March is when mostly Canadian and Americans visit. We were told to stay away during Mexican holidays because local owners with there families are abundant and it is very crowded. We had to have...

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Helpful?
Thank ivanblossoms
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Ivan, Thank you very much for your visit and trust. We are very happy to know that everything was excellent during your stay, thank you very much for taking the time to write us about your entire experience at Pacifica. We are glad to know that you have taken a pleasant vacations in our complex and that you have...

Reviewed 3 weeks ago via mobile

We loved the Ixtapa/Zihua area a lot and definitely plan to visit this part of the world again. However, we will not be staying at Pacifica Resort again. We waited for service every day whether it was a restaurant or bar and then were expected to tip every time and got "looks" when we didn't so we ended up always...

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Helpful?
1Thank Jon D
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this review

Dear Jon, We are very sorry that you had a bad experience in your visit, receive a great apology from all the staff of Pacifica, we are very sorry for what happened. Could you send us a phone to communicate with you, and talk about what you are telling us? Thank you very much for your visit and for your...

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Ceiba Pool (26)
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Pacifica Aqua Penthouse Beach (82)
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Senior Sands Penthouse Beach (119)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Pacifica Resort Ixtapa our tourist development "All Inclusive", a unique and privileged area of ​​Ixtapa-Zihuatanejo, on the coast of Guerrero, and recognized for the quality of its facilities and warm service. Two bedroom suites located in Playa El Palmar Ixtapa just 17.3 Km. Airport and 2.8 Km from shopping area, 4 Km from Marina Ixtapa, 3.55 Km from Marina Ixtapa Golf Club with beach access via funicular center. Wi-Fi in public areas, parking, air conditioning, restaurants, SPA and Thalasso Pool. ... more   less 

Additional Information about Pacifica Resort Ixtapa

Address: Paseo de la Colina s/n - Colina Vista Hermosa | Secc. Prolong. Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: ₹ 8,843 - ₹ 24,040 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacifica Resort Ixtapa 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Pacifica Resort Ixtapa Hotel Ixtapa
Pacifica Hotel Ixtapa
Ixtapa Pacifica Hotel
Pacifica Resort Ixtapa Zihuatanejo
Hotel Style:
#2 Spa Hotel in Ixtapa
#2 Luxury Hotel in Ixtapa
#2 Top resorts Hotel in Ixtapa
#5 Family Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Pacifica Resort Ixtapa staff and other travellers.
58 questions
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Rosemount, Minnesota
Rosemount, Minnesota
1 month ago

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Questions? Get answers from Pacifica Resort Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have various price ranges.”
 of 5 bubbles D3894XDdebbiem, 14 Mar 2017 | Read review
“Our kids had a great unit wonderful view but quite a few steps made no difference as they were young.”
 of 5 bubbles valj282, 10 Mar 2017 | Read review
“have mobility issues? you can ask for a room closer to walkway, less steps.”
 of 5 bubbles paulap130, 9 Mar 2017 | Read review
“Ask for a room with a view and private pool”
 of 5 bubbles travelnutmidlothian, 5 Mar 2017 | Read review
“Unless you have a golf or spa suite you will have a good view. The higher units are better, IMO.”
 of 5 bubbles ivanblossoms, 2 Mar 2017 | Read review
5 of 5