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Sunscape Dorado Pacifico Ixtapa

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Sunscape Dorado Pacifico Ixtapa
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2,026 Reviews from our TripAdvisor Community

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There are newer reviews for Sunscape Dorado Pacifico Ixtapa
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Showing 1,284: English reviews
Innisfail, Canada
Reviewed 20 January 2014

The resort itself is beautiful and the staff in the restaurants and the front desk are great. If you have a problem in your room it is fixed immediately however, the chair and towel issue leaves a lot to be desired. Even if you are down early to obtain a chair you must sit there until 7am and then sign...

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Helpful?
6Thank August44
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear August44, On behalf of Sunscape Dorado Pacifico Ixtapa staff and my own, we would like to thank you for the time you've spent writing a review of us on TripAdvisor. Your opinion is very important to us, as a resort, every day we strive to give our best and achieve customer satisfaction, is so good to know that the...

Reviewed 17 January 2014 via mobile

It is nice see the Hotel trying to show items as gluten free in their menus for the restaurants but the need to educate the kitchen and the wait staff as everthing they labelled as gluten free wasn't or was questionable. Ceasar salads listed as gluten free came with crustini on the salad, mashed potatoes on plates listed as gluten...

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5Thank Iris Kessler M
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Iris Kessler M , Thank you so much for taking the time to write a review of us on TripAdvisor. your opinion is very important to us because it is an opportunity to know in which areas we have to work harder in order to provide a better service day after day. We will share your review with the...

Montreal, Canada
Reviewed 13 January 2014

This is not a resort. It is a hotel. It is great as a seaside hotel with a decent pool and quite pleasant restaurants and overall good service. However, like too many resorts/hotels it is being sold off as condos also (including its adjacent property). This results in too many people accessing facilities (pool, beach) at the same time. This...

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3Thank Boubou60_12
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Boubou60_12, Thank you so much for your nice review of us on TripAdvisor. It is nice to know that you enjoyed your vacation and that you liked the area and the service that we provided. We would like to offer you an apology for the inconvenients that you experienced during your time at the resort, every comment will be...

Reviewed 13 January 2014

We spent Christmas at this hotel and totally enjoyed ourselves. If you're looking to run away on a last minute trip, this is the hotel to choose! Ixtapa is small and this hotel is right in the middle of the beach. There are other hotels through the same tour company that are a 10 minute taxi ride away from the...

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3Thank the black pearl @shaw.ca
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear the black Pearl, We really appreciate that you took the time to write a review of us on TripAdvisor. All of our guests opinions are very important to us as well as yours. It is so nice to know that you enjoyed Ixtapa and our resort, and as for the inconvenient that you experienced with the elevators during your...

Arizona
Reviewed 11 January 2014

Grounds are great , food excellent. Dinner shows great. Only problem is hot tub. Almost green , Cloudy water . Was shocked that people would even get in it. Complained to lifeguard who went & told his boss, but 2 days later when we left, still dirty. Concierge very helpful.Rooms ending in 15 to 18 are best, ocean view &...

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2Thank CraigArizona
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear CraigAriz, Thank you so much for sharing your experience of us on TripAdvisor. We are so glad to know that you had such an unique time here with us at the resort, every day we work hard to fulfill our guests expectations. As for your observations, they will be taken into consideration in order to improve them, and make...

Calgary
Reviewed 9 January 2014

Our family stayed at this resort for a week over New Year's. We have two teenagers so had two rooms (highly recommended – cost is the same either way). This was our second time visiting Ixtapa. We liked the beach and weather so much last year that we came back for a second visit. We previously stayed at the Barcelo...

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6Thank Snow34
Sunscape Ixtapa... E, Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Snow34, Thank you so much for your preference and for your nice review of us on TripAdvisor. Your comments are the best way to know where do we have to work harder. and also your good comments are the best way to know which things we are doing good, in order to continue improving them and strive a better...

Kelowna, Canada
Reviewed 9 January 2014

My wife and I spent another 2 wonderful weeks at the Suncape for the from Nov 27 to Dec 11. The Sunscape is a 4 star Mexican Hotel that sits in the middle of the bay of Ixtapa. The view is awesome from the hotel and grounds are in fantastic shape. We love the beach here even if you have...

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8Thank Rico555
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Rico555 , Thank you so much for your possitive feed back and for sharing your experience. It is a pleasure to read that we have met your expectations and that you consider us your vacation home those are great news for us. Every day we work very hard to meet our guests expectations and create them unforgettable experiences such...

Kelowna, Canada
Reviewed 5 January 2014

My adult daughter and I travelled to Ixtapa on Boxing Day from Kelowna. I have visited probably 10 other resorts in Mexico from Cancun and south of Cancun to Nuevo Vallarta and Puerto Varllarta. What makes this one nice is that it isn't a huge property with the whole thing so spread out that you feel like you're always walking...

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7Thank Cathy V
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Cathy V, We are so happy to hear your nice review about our Resort. Thank you so much for choosing our property to spend your vacation and thank you very much for taking the time to share your enjoyable experience on TripAdvisor. We wish we could have the opportunity to assist you once again at this your home away...

Jackson, Michigan
Reviewed 3 January 2014

I would like to start out by saying that despite some of the negative/informative comments I will be writing about, our family had a WONDERFUL week in Ixtapa! The hotel was old but still very comfortable and very clean. The grounds were very well maintained and the pool was kept very clean. We are accustomed to staying in some of...

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6Thank Armida2014
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Armida2014, We would like to thank you for taking the time to write your experience on TripAdvisor. You have really given us the opportunity to realize about the little details on which we have to work harder to be better and always provide the best service that all of our Guests have ever had. Please rest assure that each...

Kimberley, Canada
Reviewed 3 January 2014

This was our 10th trip to Ixtapa but our first time staying at the Sunscape Dorado Pacifico. We've stayed at the Park Royal, Barceló, and the Tesoro. We will definitely go back to the Sunscape. Staff is very friendly especially Ramundo at the beach bar, Alberto and Carlos of the entertainment crew and Rubi at the Coco Café who made...

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5Thank Brownie2014
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Brownie2014, We want to thank you for taking the time to share your experience about your stay at our Resort. We are so glad to know that you enjoyed your vacation with us and overall that you will come back at this your home away from home, Sunscape Dorado Pacífico Ixtapa, where we are going to do our best...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 

Additional Information about Sunscape Dorado Pacifico Ixtapa

Address: Paseo de Ixtapa s/n | Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: ₹ 11,202 - ₹ 23,410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity and Hotels.com so you can book your Sunscape Dorado Pacifico Ixtapa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa
Sunscape Dorado Pacifico Ixtapa Zihuatanejo
Hotel Style:
#3 On the Beach Hotel in Ixtapa
#5 Luxury Hotel in Ixtapa
#6 Spa Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Dorado Pacifico Ixtapa staff and other travellers.
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Questions? Get answers from Sunscape Dorado Pacifico Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the north side are much better rooms, the view is better and there's not as much noise at night from the clubs in town.”
 of 5 bubbles 370paulinee, 21 Feb 2017 | Read review
“Choose a northwest facing ocean view room.”
 of 5 bubbles randygi, 20 Feb 2017 | Read review
“Furthest away from Senor Frog's!!”
 of 5 bubbles 5hoppy4, 19 Feb 2017 | Read review
“Rooms that face town and partial ocean view are very noisy on Saturday night booming very loud until 5am.Best room numbers in in 14 - 18”
 of 5 bubbles superlean3, 17 Feb 2017 | Read review
“Family suite a must (just the husband & I) Bigger room, comfy bed, great ocean view....”
 of 5 bubbles jkip715, 17 Feb 2017 | Read review
5 of 5