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Azul Ixtapa Beach Resort & Convention Center

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#8 of 22 Hotels in Ixtapa
Certificate of Excellence
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Azul Ixtapa Beach Resort & Convention Center
Azul Ixtapa Beach Resort & Convention Center
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753 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Ixtapa Beach Resort & Convention Center
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Showing 369: English reviews
Reviewed 19 February 2017 via mobile

Property is nice. Cleaning staff is fantastic. Lots of pools and activities for children. Kids club runs all day drop you kid off and pick them up for lunch between 1-2 daily and can take them back from 2-5. More of an upbeat vibe than a relaxing vibe. Food quality is not great but adequate. Views and actual restaurant views...

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Helpful?
5Thank Curtis N
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Reviewed 19 February 2017 via mobile

I went with my family including my 5 year old and it was definitely a very family oriented resort which was great. The kids water park was amazing. Kids club was great. I sent my son a few hours a few days and he was well taken care of. The food is okay but depends on your preferences. The staff...

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Helpful?
5Thank Courtney A
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Winnipeg Canada
Reviewed 15 February 2017

We're fortunate enough to get away every winter for 7-10 days, and love Mexico the best of the "hot vacations", but had never been to Ixtapa until now. What a beautiful community - all the way from the International Airport in Zihuatenejo to the Azul resort in Ixtapa. We booked a deal with Sunwing, and it was very convenient and...

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Helpful?
2Thank Winnipeg-Go-To-Girl
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear Guest: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially – The General Directorate of Azul...

Reviewed 14 February 2017

The accommodations, activities and staff are amazing. There are activities for all ages including young children. The food is excellent and the staff are fun to be around. The rooms are clean and peaceful.

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Helpful?
4Thank Rickard W
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to...

Reviewed 14 February 2017

We were looking for a nice place for girl trip. The resort if very nice, great customer service . House keeping cleans twice a day. Staff is amazing and if you get the package of all inclusive you get free sailing, kayaking , snorkeling, paddle boarding and bike tour free. They have multiple pool side bars and restaurants. Drinks are...

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Helpful?
5Thank vanessa s
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to...

Richmond
Reviewed 8 February 2017

This was our 2nd trip to the Azul, and we have also stayed at the Azul Grand twice. We would certainly return to either, even though this was not our best-of-four experience. We were cared for and consider the area safe, although one must take precautions, as with any trip. The staff is super nice and efficient. The wait-staff are...

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Helpful?
6Thank 2010hometown
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Saskatoon
Reviewed 8 February 2017

It was along bit direct flight, a little bit of time in the airport but not too bad overall. Our room was pretty good, all of the rooms face the beautiful view of the ocean. Nicely appointed and a large bathroom area. The wifi was usually ok in the room, but sometimes didn't work well and was sporadic in other...

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1Thank fatkidfromcanada
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Minnesota
Reviewed 7 February 2017

This is a large resort with good service and numerous well maintained and managed amenities. Popular among friendly locals, great for families with younger (under 12) children and non-spring-breaker adults The good: This property (formerly the Ixtapa Melia) is the “family” side of a larger complex that includes an adults-only property (the Ixtapa Grande) and a convention center between. It...

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Helpful?
12Thank DadB
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Regina, Canada
Reviewed 5 February 2017

Just returned from a stay at this hotel 2 days ago. I was pleased with the quality and service here. Bar Service - exceptional staff and service Pool area - great, the area for kids was great as well Al a Carte' - always a great meal Buffet - disappointed in selection and food temperature. In fact one night was...

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Helpful?
5Thank whitewine4
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Ontario, Canada
Reviewed 4 February 2017 via mobile

We had a fantastic vacation! This was our first time to the west coast of Mexico. Typically we go to the Caribbean. The weather was fantastic and it was very relaxing. The bus ride from the airport was about 20-30 minutes. They had corona on the bus (2 for $5 American or 50 pesos). I didn't see much American or...

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Helpful?
9Thank sidmyers
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation

Additional Information about Azul Ixtapa Beach Resort & Convention Center

Address: Boulevar Paseo Punta Ixtapa s/n Lote 2 | Zona Hotelera II, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: ₹ 10,372 - ₹ 22,300 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Azul Ixtapa Beach Resort & Convention Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Melia Azul Ixtapa Hotel Ixtapa
Sol Melia Azul Ixtapa
Sol Melia Ixtapa
Azul Ixtapa Beach Resort & Convention Center Zihuatanejo
Hotel Style:
#5 On the Beach Hotel in Ixtapa
#6 Romantic Hotel in Ixtapa
#6 Family Hotel in Ixtapa
#6 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Azul Ixtapa Beach Resort & Convention Center staff and other travellers.
152 questions
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Questions? Get answers from Azul Ixtapa Beach Resort & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure you mention balcony and don't expect one just because you have a beach view-our mistake!”
540Sherry, 14 Apr 2017 | Read review
“Easy to use Canadian currency”
lloydf541, 13 Apr 2017 | Read review
“ask for a room with a balcony and higher than 15 floor”
cabranca844, 2 Apr 2017 | Read review
“If possible, ask for an upper room to get views above the palm trees. We were on the 7th floor and loved the view.”
mikee47, 24 Mar 2017 | Read review
“Stay next door at the Grande”
Rainy_Vanc0uver, 23 Mar 2017 | Read review
5 of 5