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Krystal Ixtapa

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Krystal Ixtapa
Krystal Ixtapa
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640 Reviews from our TripAdvisor Community

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There are newer reviews for Krystal Ixtapa
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Showing 325: English reviews
Ixtapa, Mexico
Reviewed 20 December 2016

We are currently staying here, till 1/3/17. We were a bit put off by the reviews. However, it has been a great experience. We have had anything that was an issue promptly taken care of. Great view! The staff is impeccable. We want to comment especially on Gerardo (front desk), Alondra(Maitre Lobby) and Alejandro(poolside bar) and all the watiter staff...

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6Thank vstanfie
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you so much for taking the time to leave us your comments regarding the service. For us it is a pleasure to offer unique vacation experiences. Please go back son Welcome always to Mexico... the Paradise!

Burnaby, Canada
Reviewed 17 December 2016 via mobile

My husband and I stayed 4 nights. We booked a Gran Plan through Aeroméxico, European plan ( no meals). First the good things: A) great location B) comfortable bed/ pillows C) good shower D) fantastic ocean view from our room. E) good lighting in the room Now the rest: the hotel needs serious renovations! The rooms are old , dated,...

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3Thank VandM2008
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Good day, we appreciate your comments and we regret that your stay has not been pleasant. We will continue working to offer a better service in terms of the areas we are mentioned, we hope that in the future we will take into account so that you notice the improvement. Thanks!

Queretaro, Mexico
Reviewed 1 November 2016

The hotel is nice, the food has very good taste and the room is comfortable enough. The access to the beach is a great advantage and the very close to the pool and bar. The serving hours for the food are pretty good. The staff was overworked and the day I check in the guys at reception had not even...

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3Thank ivanvx1
Reviewed 4 October 2016 via mobile

Came here for a family trip and it was not what I expected. The rooms are outdated. Too many kids and not the best crowd. Everything is all inclusive, you have to wait 10 minutes to order a drink during the day and the food is terrible. I paid for all inclusive but I wanted to order something different, you...

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5Thank Erika J
Mexico City, Mexico
Reviewed 16 August 2016 via mobile

Its been 14 years since Ive come to Ixtapa and it hasnt evolved. Neither has this hotel. Probably one of the best back then, not so much right now. Its not bad but its very old and it needs maintainence. The bar smells, the lighting in the rooms is just hideous, towels are really really old, the pool is small...

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4Thank Luisitorey
Reviewed 9 June 2016

I've been to the Krystal 3 times. We love it there. The staff is super friendly and accommodating. The hotel is clean and our rooms were freshened up daily. The food is not bad considering, you won't walk away hungry.

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4Thank Jennifer W
Ponoka, Canada
Reviewed 1 June 2016

I stayed at the Krystal Ixtapa for two nights during the first week of April 2016. This resort was nice, nothing fancy but still nice. I loved the ocean views from my room!! The food was good, that staff were so nice, and the overall nice!

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2Thank Kahla A
Edmonton, Canada
Reviewed 30 May 2016

Traveled to Ixtapa on West-jet Vacations. A good 4 hour flight and landed at Zihuatanejo Airport. From there is was a quick 20 minute bus ride to the Ixtapa resort area. The area is a quiet secluded beach front location that has about 20 hotel or condo complexes right on the beach. It is a public beach that is about...

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3Thank Craig09262014
Zihuatanejo, Mexico
Reviewed 18 May 2016

We were at the Krystal in February for 12 days,its a nice old resort with a good staff.We were on the 10th floor with a beautiful view. I did say the place is old rite?The music by the pool way to loud,and there were at lease 20 to 40 kids in the main pool all the time ,We will never...

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1Thank 212tommy58
Reviewed 1 May 2016 via mobile

Great service and lots of fun activities, but rooms are in bad condition and need to be remodeled and updated, this hotel is stuck in the 60s-70s. If you are expecting a great hotel this is not for you. The Krystal needs serious overhaul.

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2Thank Michael M

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 

Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: ₹ 4,479 - ₹ 10,830 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Reservation Options:
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal
Krystal Ixtapa Zihuatanejo
Hotel Style:
#12 On the Beach Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Ixtapa staff and other travellers.
44 questions
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Questions? Get answers from Krystal Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms 201 through 207 (they overlook the air conditioning system and are noisy as a result)”
 of 5 bubbles Sizaphitz, 20 Feb 2017 | Read review
“Ask for pool side room up high above 4th floor for a great view.”
 of 5 bubbles ehall686, 19 Feb 2017 | Read review
“Ask for a room above the 6th floor. Views are awesome.”
 of 5 bubbles Fittings_13, 19 Feb 2017 | Read review
“The rooms that end in 27 are a Larger room downtown so you get more noise on that side. try and get on the 5th floor or higher room 10-17”
  • Room
  • View from Room 327
  • Room
  • Room
 of 5 bubbles rayg2, 18 Feb 2017 | Read review
“Had a 2nd floor room with double beds in the middle of the hotel very noisy we were moved.”
 of 5 bubbles kathyd134, 18 Feb 2017 | Read review
5 of 5