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Krystal Ixtapa

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About
Location
Cleanliness
Service
Value
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Free Parking
Wheelchair Access
Bar/Lounge
Spa
Airport Transportation
Public Wifi
Free High Speed Internet (WiFi)
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Outdoor pool
Babysitting
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Good to know
HOTEL STYLE
Mid-range
Classic
HOTEL CLASS
Reviews & more
1,108Reviews
691Photos
88Q+A
100Room tips
Traveller rating
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  • English
Show reviews that mention
Front desk was very helpful and kind. They gave us a great assistance in a great room as we expected. The hotel is very nice and the pool is very friendly! They helped us to have such a great time during all our vacation! Just the best hotel in ixtapa !
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Response from OscarAbelR2, Director General at Krystal Ixtapa
Responded 17 Oct 2018
Dear Valeria: Thank you very much for your valuable comments, we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking about how to pamper more guests. That is why its hotel Krystal began last December, 2017 a comprehensive remodeling in all its areas, to offer more services, fun and entertainment and have better experiences. We will be waiting for you on your next visit. Oscar Rivero Managing Director
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We spent two days here hanging out at the pool, having free cocktails and food (included in day pass). the pool is HUGE, the slide is fun. They play music rather loudly, which might be a problem for some, but I liked it. 5 minute walk to beach with palapas if you want to be th
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Response from Oscar Abel R, Director General at Krystal Ixtapa
Responded 29 Aug 2018
Dear Rogue: Thank you very much for your valuable comments, we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking about how to pamper more guests. That is why its hotel Krystal began last December, 2016 a comprehensive remodeling in all its areas, to offer more services, fun and entertainment and have better experiences. We will be waiting for you on your next visit. Oscar Rivero Managing Director
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This is a nice hotel and right on the beach. It big and a lot of people including kids stay here. The service was good but you get lost in the shuffle. the pool area can really get busy and noisy with loud music... The restaurants are ok but not super. But here's the good news. S
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Response from Oscar Abel R, Director General at Krystal Ixtapa
Responded 1 Aug 2018
Estimado makeitso4u: Thank you very much for your valuable comments; we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking of providing the best service, attention and security to its guests. One of the most important points in which we work is the honesty of all our staff, that's why your hotel Krystal, has distinguished itself, we continue working in all our areas, to offer more services, fun and entertainment and have better experiences. We will be waiting for you on your next visit. Oscar Rivero Managing Director
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For what I paid I could not ask for anything more. The rooms were spotless, staff was more than accommodating, perfect location, beautiful beach, very happy guests, breakfasts were great! If I was going for the food I would have spent literally ten times more and stayed at the Ba
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Response from Oscar Abel R, Director General at Krystal Ixtapa
Responded 18 Jun 2018
Dear Kathleen: We greatly appreciate the valuable comments that you have kindly written on the Trip Advisor network, your comments will definitely make other customers, just like you choose KRYSTAL IXTAPA as a destination to enjoy an unforgettable family vacation. It is very gratifying to read that he found our staff exceptional and that they made their holidays a special moment. In KRYSTAL IXTAPA we bet strongly on the team to provide a first class service, ensuring that they leave feeling that they received exceptional service and when this work is recognized, it makes all our effort worthwhile. Regarding your comments on the facilities, I would like to tell you that we are remodeling in order to offer you better quality. We hope to receive you in the near future, we will be happy to welcome you and your appreciable family with open arms. Sincerely, Oscar Rivero Managing Director
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First time for me at the Krystal, though my companion stays there every year. Loved the location in Ixtapa-short walk to town for restaurants and shopping. Close to a bike/running path that was safe (though I would prefer to go with someone as it is secluded, even with workers an
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Response from Oscar Abel R, Director General at Krystal Ixtapa
Responded 7 Apr 2018
Dear Alice: Thank you very much for your valuable comments, we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking about how to pamper more guests. That is why its hotel Krystal began last December, 2016 a comprehensive remodeling in all its areas, to offer more services, fun and entertainment and have better experiences. We will be waiting for you on your next visit. Oscar Rivero Managing Director
Read more
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorKrystal Ixtapa
The Deluxe Oceanview Room at the Krystal Ixtapa
view from our room
view from our room
view from our room
view from our room
Previous
Staying here in February and our niece wants to swim with the dolphins.... how far of a walk is it to get there ?
Walking up the beach or the sidewalk in front of the Hotel, the dolphins are only about 15 min.away.
0 votes
Bogarts restaurant included in our all inclusive stay or would we have to pay for this one ?
Yes Bogarts was included. The menu was limited but plenty of choices. We all enjoyed the food and atmosphere! It is a beautiful place.
1 vote
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Just wondering if this resort have blenders at the bars or do they use those slush machines?
Hi MIke, yes, we have blender in all our Bars
1 vote
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How is the beach in front of the Krystal hotel do you need to wear water shoes?
No. The sand is beautiful it does get very hot in the afternoon so flip flops to get to the water would be helpful.
1 vote
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From the pictures.....Does this resort have the lounge chairs on the beach like around the pool ? I also don't see anyone pulling chairs close to the oceans water..is that not allowed here ? We like to lay down in the sun close to the water and watch the waves and people walking by.
We have palapas with lounge chairs and palapas with chairs. you can use them one or the other.
0 votes
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Previous
"Did not stay here"
"Top floor and at the end away from elevators"
"Ask staff at front desk...higher floors have a better view of ocean (trees don't obscure the view.)"
"Go to another place"
"great for families with kids if you don't need the internet"
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PRICE RANGE
US$ 66 - US$ 144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
krystal ixtapa hotel ixtapanh krystal hotel ixtapanh krystal resort ixtapanh krystal ixtapaixtapa krystal
LOCATION
MexicoPacific CoastGuerreroZihuatanejo de AzuetaIxtapa
NUMBER OF ROOMS
255
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