We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
3/12/2017 4/12/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Krystal Ixtapa

    Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
    Save
    Lowest prices for your stay
    3/12/2017 4/12/2017
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
     5 people are viewing this hotel
    US$ 158
    US$ 128
    SAVE US$ 30
    US$ 158
    US$ 128
    Traveller (396)
    Pool & Beach (148)
    Room & Suite (141)
    Barcelo Ixtapa
    2,912 reviews
    #3 of 23 hotels in Ixtapa
    0.8 km
     
    Las Brisas Ixtapa
    2,527 reviews
    #7 of 23 hotels in Ixtapa
    1.7 km
     
    Sunscape Dorado Pacifico Ixtapa
    2,471 reviews
    #4 of 23 hotels in Ixtapa
    0.1 km
     
    Cala de Mar Resort & Spa Ixtapa
    671 reviews
    #6 of 23 hotels in Ixtapa
    2.9 km
     
    Overview
    • Excellent15%
    • Very good30%
    • Average26%
    • Poor14%
    • Terrible15%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Laundry Service
    Private Balcony
    3.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from US$ 128.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Ixtapa hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "bee2faa36cc94f2e87d80e14349970d1", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":154177,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[54093968],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":12,"year":2017},"checkout":{"day":4,"month":12,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":128,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"bee2faa36cc94f2e87d80e14349970d1","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":158,"lowestMetaPrice":128,"additionalPartner":false,"highestMetaPriceDisplay":158,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":158,"lowestMetaPrice":128,"highestMetaPriceDisplay":158,"hotelName":"Krystal Ixtapa","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImJlZTJmYWEzNmNjOTRmMmU4N2Q4MGUxNDM0OTk3MGQxIiwiQUlLIjoiMWRiMjI5MjlmYWY0NGQ2M2I2NTdlYzY5ZDBkNDA3N2EifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "03/12/2017", "checkOut": "04/12/2017", "lowestPrice": "US$ 128", "hasDates": true, "hacComplete": true, "contentIdMappings": {"109270944":"HotelsCom2IB","78851143":"OrbitzEWS","65673549":"Hotwire","54093968":"TravelocityEWS","32599976":"Expedia"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Turn Your Opinions into Points!
    Turn your opinions into JPMiles
    Turn your opinions into PAYBACK Points
    *You can enroll in only one programme at a time to earn rewards for reviews.
    JPMiles / Payback Arrow
    50
    JPMiles / Payback Arrow
    Reviews (868)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 346 reviews

    Reviewed 1 week ago via mobile

    First the good. Great location right on the beach. Super service from the entire staff. Food was good but pretty typical resort-buffet kind of fare. The rooms were ok...seen worse. Now the not so good. While there, the clientele was entirely Mexican families with kids...as...More

    1  Thank Olydome
    Response from Oscar Abel R, Director General at Krystal IxtapaResponded 4 days ago

    Dear guest: We do apologize that your stay was anything less than exceptional. We carefully reviewed your feedback and I have shared your concerns with our Front desk manager and with our leadership team in order to avoid this kind situations. I hope you will...More

    Reviewed 16 August 2017

    Stayed at this hotel from February 24 to March 3 2017. My room was on the third floor overlooking the garden and beach. I think you have an ocean view from all off the rooms in this hotel. My room was very satisfying and properly...More

    Thank luckyluc57
    Response from Oscar Abel R, Director General at Krystal IxtapaResponded 17 August 2017

    Dear Lucky: Many thanks for your valuable comments, we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking about how to pamper more guests. That is why its hotel Krystal began last December, 2016 a comprehensive remodeling...More

    Reviewed 25 July 2017

    A place for holidays, not for business (too much noise and faulty WiFi). People at the desk front really need to be couched on service skills. Elevators need huge improvement. There are empty locals at the entrance that can be use for mini markets, as...More

    Review collected in partnership with this hotel
    Thank Una2020
    Response from Oscar Abel R, Director General at Krystal IxtapaResponded 27 July 2017

    Thank you very much, I appreciate you taking the time to leave your valuable comments about our service. I’ve taken note about your comment and I have personally spoken with Elvia and with the maintenance manager and we will act to strengthen our service immediately....More

    Reviewed 19 July 2017

    We had a really good time staying at this hotel. Staff was always friendly and welcoming! Family oriented place great for families with young children! Food was delicious, but something should be done about the bees and flies at the dining areas.More

    Review collected in partnership with this hotel
    Thank laurazgr
    Response from Oscar Abel R, Director General at Krystal IxtapaResponded 20 July 2017

    Good morning, thank you very much for taking the time to leave us your valuable comments regarding the service. We regret the inconveniences, however thank you infinitely let us know what happens, as we realize our areas of opportunity. I have reviewed your comments and...More

    Reviewed 19 June 2017

    Been going to Ixtapa for about 16 years. We always love it. Use to stay at the Krystal and it was great. Last year we stayed else where because the hotel was not a good place to stay anymore. But because I have fond memories...More

    3  Thank Jan0110
    Response from Oscar Abel R, Director General at Krystal IxtapaResponded 19 June 2017

    Good morning, thank you very much for taking the time to leave us your valuable comments regarding the service. We regret the inconveniences, however thank you infinitely for let us know what happens, as we realize our areas of opportunity. I have reviewed your comments...More

    Barcelo Ixtapa
    2,912 reviews
    #3 of 23 hotels in Ixtapa
    0.8 km
     
    Las Brisas Ixtapa
    2,527 reviews
    #7 of 23 hotels in Ixtapa
    1.7 km
     
    Sunscape Dorado Pacifico Ixtapa
    2,471 reviews
    #4 of 23 hotels in Ixtapa
    0.1 km
     
    Cala de Mar Resort & Spa Ixtapa
    671 reviews
    #6 of 23 hotels in Ixtapa
    2.9 km
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$ 66 - US$ 465 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 On the Beach Hotel in Ixtapa
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 255
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Travelocity, Hotwire, Cheap Tickets, Cancelon, HotelQuickly, getaroom.com and TripOnline SA so you can book your Krystal Ixtapa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Guerrero >
    • Zihuatanejo >
    • Ixtapa
    • Also Known As
    • Krystal Ixtapa Hotel Ixtapa ,
    • Nh Krystal Hotel Ixtapa ,
    • Nh Krystal Resort Ixtapa ,
    • Nh Krystal Ixtapa ,
    • Ixtapa Krystal ,
    • Krystal Ixtapa Zihuatanejo
    Add Photo Photos
    Traveller (396)
    Pool & Beach (148)
    Room & Suite (141)
    Dining (94)
    Hotel & Grounds (220)
    Bathroom (8)
    Family and Play Areas (3)
    Nearby
    Cala de Mar Resort & Spa Ixtapa
    671 reviews
    2.92 km away
     
    Barcelo Ixtapa
    2,912 reviews
    .81 km away
     
    Las Brisas Ixtapa
    2,527 reviews
    1.70 km away
     
    Sunscape Dorado Pacifico Ixtapa
    2,471 reviews
    .14 km away
     
    Nearby Restaurants
    Emilio's Pizza
    520 reviews
    .37 km away
    Deborah's Restaurant
    475 reviews
    .49 km away
    The General's Sports Bar & Restaurant
    488 reviews
    .45 km away
    Ruben's Hamburgers
    670 reviews
    .37 km away
    Nearby Attractions
    Delfiniti
    430 reviews
    .37 km away
    Xihuacan Museum and Archeological Site
    150 reviews
    .51 km away
    Marina Ixtapa Golf Club
    133 reviews
    1.23 km away
    Magic World Aquatic Park
    20 reviews
    .77 km away
    Ask a question
    Questions & Answers
    lin7604
    11 November 2017|
    AnswerShow all 2 answers
    Response from | Reviewed this property |
    Shallower section! Also aside from bug main pool one mini pool jacuzzi like for 18 and over ... well those that are drinking
    0
    Votes
    MapleSyrup1990
    9 November 2017|
    AnswerShow all 2 answers
    Response from luckyluc57 | Reviewed this property |
    When you walk to the beach look on the right side about 300 yards and you can get a one hour massage for about $10.00 American dollars. I was going there every day at about 2:00 pm and truly enjoyed it. It is very clean and... More
    0
    Votes
    ljanski2015
    2 November 2017|
    Answer
    Response from Vivi R | Reviewed this property |
    12 pm
    0
    Votes
    Google Translation
    Room Tips
    "try to get a room above the fifth floor for a beautiful view of the ocean."
    Read review
    "Wifi never worked half the time."
    Read review
    "request a room higher than the 5th to get a better view."
    Read review
    "Best views are from the 6th floor and up."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing