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Krystal Ixtapa

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Krystal Ixtapa
Krystal Ixtapa
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598 Reviews from our TripAdvisor Community

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Showing 303: English reviews
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

The hotel is nice, the food has very good taste and the room is comfortable enough. The access to the beach is a great advantage and the very close to the pool and bar. The serving hours for the food are pretty good. The staff was overworked and the day I check in the guys at reception had not even... More 

Helpful?
1 Thank ivanvx1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 October 2016 via mobile

Came here for a family trip and it was not what I expected. The rooms are outdated. Too many kids and not the best crowd. Everything is all inclusive, you have to wait 10 minutes to order a drink during the day and the food is terrible. I paid for all inclusive but I wanted to order something different, you... More 

Helpful?
3 Thank Erika J

Travellers are raving about these Ixtapa hotels

Mexico City, Mexico
Level Contributor
186 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 16 August 2016 via mobile

Its been 14 years since Ive come to Ixtapa and it hasnt evolved. Neither has this hotel. Probably one of the best back then, not so much right now. Its not bad but its very old and it needs maintainence. The bar smells, the lighting in the rooms is just hideous, towels are really really old, the pool is small... More 

Helpful?
1 Thank Luisitorey
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2016

I've been to the Krystal 3 times. We love it there. The staff is super friendly and accommodating. The hotel is clean and our rooms were freshened up daily. The food is not bad considering, you won't walk away hungry.

Helpful?
3 Thank Jennifer W
Ponoka, Canada
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 June 2016

I stayed at the Krystal Ixtapa for two nights during the first week of April 2016. This resort was nice, nothing fancy but still nice. I loved the ocean views from my room!! The food was good, that staff were so nice, and the overall nice!

Helpful?
2 Thank Kahla A
Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 May 2016

Traveled to Ixtapa on West-jet Vacations. A good 4 hour flight and landed at Zihuatanejo Airport. From there is was a quick 20 minute bus ride to the Ixtapa resort area. The area is a quiet secluded beach front location that has about 20 hotel or condo complexes right on the beach. It is a public beach that is about... More 

Helpful?
3 Thank Craig09262014
Zihuatanejo, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2016

We were at the Krystal in February for 12 days,its a nice old resort with a good staff.We were on the 10th floor with a beautiful view. I did say the place is old rite?The music by the pool way to loud,and there were at lease 20 to 40 kids in the main pool all the time ,We will never... More 

Helpful?
1 Thank 212tommy58
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 May 2016 via mobile

Great service and lots of fun activities, but rooms are in bad condition and need to be remodeled and updated, this hotel is stuck in the 60s-70s. If you are expecting a great hotel this is not for you. The Krystal needs serious overhaul.

Helpful?
1 Thank Michael M
Charlottetown, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 April 2016

My husband and I recently traveled to this "resort" with three of our friends. It definitely felt more like a hotel experience than an all inclusive resort experience we were hoping for. The meals were nothing special. I am not a picky eater and I never ate much. The desserts we atrocious. No flavor to anything really. The loungers around... More 

Helpful?
1 Thank Jennifer Z
Saskatoon, Canada
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 12 April 2016

The Krystal Ixtapa is a beautiful property and most of the rooms have STUNNING ocean views (ask for a high floor)! The pools can be quite busy (and when we were there there were lots of locals ... not a bad thing, just know what to expect!!) The wifi was good and I had it in my room ... They... More 

Helpful?
Thank Kelly K

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 

Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: ₹ 4,181 - ₹ 12,544 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal
Krystal Ixtapa Zihuatanejo
Hotel Style:
#12 On the Beach Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Ixtapa staff and other travellers.
31 questions
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Questions? Get answers from Krystal Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view is the really great, but only fot the top floors”
 of 5 bubbles ivanvx1, 1 Nov 2016 | Read review
“I don't think there's a bad room in this hotel.”
 of 5 bubbles T1795BTjenniferw, 9 Jun 2016 | Read review
“Upgrade to the Ocean View room, I loved it!”
 of 5 bubbles 873kahlaa, 1 Jun 2016 | Read review
“Get higher than floor 5 to avoid the pool noise and get an ocean view which is awesome.”
 of 5 bubbles Craig09262014, 29 May 2016 | Read review
“rooms on the higher floors are best”
 of 5 bubbles 212tommy58, 18 May 2016 | Read review
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