We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Krystal Ixtapa

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
Professional photos
Krystal Ixtapa
Krystal Ixtapa
Panoramas (8)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

614 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 307: English reviews
Madeira Park, Canada
Reviewed 4 days ago NEW

We spent a week at Krystal Resort all inclusive during the highlight of Christmas for southern Mexico called Festival of Three Kings on January 6, 2017. The resort was filled with Mexican National Families and what a wonderful experience to share in their festivities. There were daily activities for the children. All of the families we met were very friendly...

 Report
Helpful?
2Thank bcarney07
Acapulco, Mexico
Reviewed 3 weeks ago

My watch was stolen from the bedside table in our room. We had the "do not disturb" sign on the door but the cleaning women came into our room anyway. We were on the deck so we saw no harm in allowing them to make the bed and clean the bathroom. BIG mistake. Later, after they left my watch was...

 Report
Helpful?
4Thank Montanadreaming10
Ixtapa, Mexico
Reviewed 4 weeks ago

We are currently staying here, till 1/3/17. We were a bit put off by the reviews. However, it has been a great experience. We have had anything that was an issue promptly taken care of. Great view! The staff is impeccable. We want to comment especially on Gerardo (front desk), Alondra(Maitre Lobby) and Alejandro(poolside bar) and all the watiter staff...

 Report
Helpful?
4Thank vstanfie
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you so much for taking the time to leave us your comments regarding the service. For us it is a pleasure to offer unique vacation experiences. Please go back son Welcome always to Mexico... the Paradise!

Burnaby, Canada
Reviewed 4 weeks ago via mobile

My husband and I stayed 4 nights. We booked a Gran Plan through Aeroméxico, European plan ( no meals). First the good things: A) great location B) comfortable bed/ pillows C) good shower D) fantastic ocean view from our room. E) good lighting in the room Now the rest: the hotel needs serious renovations! The rooms are old , dated,...

 Report
Helpful?
1Thank VandM2008
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Good day, we appreciate your comments and we regret that your stay has not been pleasant. We will continue working to offer a better service in terms of the areas we are mentioned, we hope that in the future we will take into account so that you notice the improvement. Thanks!

Reviewed 1 November 2016

The hotel is nice, the food has very good taste and the room is comfortable enough. The access to the beach is a great advantage and the very close to the pool and bar. The serving hours for the food are pretty good. The staff was overworked and the day I check in the guys at reception had not even...

 Report
Helpful?
2Thank ivanvx1
Reviewed 4 October 2016 via mobile

Came here for a family trip and it was not what I expected. The rooms are outdated. Too many kids and not the best crowd. Everything is all inclusive, you have to wait 10 minutes to order a drink during the day and the food is terrible. I paid for all inclusive but I wanted to order something different, you...

 Report
Helpful?
4Thank Erika J
Mexico City, Mexico
Reviewed 16 August 2016 via mobile

Its been 14 years since Ive come to Ixtapa and it hasnt evolved. Neither has this hotel. Probably one of the best back then, not so much right now. Its not bad but its very old and it needs maintainence. The bar smells, the lighting in the rooms is just hideous, towels are really really old, the pool is small...

 Report
Helpful?
2Thank Luisitorey
Reviewed 9 June 2016

I've been to the Krystal 3 times. We love it there. The staff is super friendly and accommodating. The hotel is clean and our rooms were freshened up daily. The food is not bad considering, you won't walk away hungry.

 Report
Helpful?
4Thank Jennifer W
Ponoka, Canada
Reviewed 1 June 2016

I stayed at the Krystal Ixtapa for two nights during the first week of April 2016. This resort was nice, nothing fancy but still nice. I loved the ocean views from my room!! The food was good, that staff were so nice, and the overall nice!

 Report
Helpful?
2Thank Kahla A
Edmonton, Canada
Reviewed 30 May 2016

Traveled to Ixtapa on West-jet Vacations. A good 4 hour flight and landed at Zihuatanejo Airport. From there is was a quick 20 minute bus ride to the Ixtapa resort area. The area is a quiet secluded beach front location that has about 20 hotel or condo complexes right on the beach. It is a public beach that is about...

 Report
Helpful?
3Thank Craig09262014

575 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (321)
Viewed
Pool/Beach Area (95)
Viewed
Dining (20)
Viewed
Room/Suite (35)
Viewed
Hotel & Grounds (35)
Viewed
View from Room (47)
Viewed
Family/Play Areas (3)
Viewed
Bathroom (8)
Viewed
Other (78)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (239)
Viewed
Amenities (36)
Viewed
Beach (17)
Viewed
Deluxe Oceanview Room (46)
Viewed
Pool (28)
Viewed
Dining (65)
Viewed
The Hotel (47)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Hotel & Grounds (6)
Viewed
Dining (1)
Viewed
Room/Suite (6)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Ixtapa hotels
0.2 km away
Sunscape Dorado Pacifico Ixtapa
0.3 km away
Posada Real Ixtapa
Posada Real Ixtapa
#9 of 24 in Ixtapa
347 reviews
0.9 km away
Gamma de Fiesta Inn Plaza Ixtapa
Show Prices
Show Prices
Show Prices
1.7 km away
Las Brisas Hotel Collection Ixtapa
0.8 km away
Barcelo Ixtapa
Barcelo Ixtapa
#3 of 24 in Ixtapa
2,212 reviews
0.3 km away
Emporio Ixtapa
Emporio Ixtapa
#12 of 24 in Ixtapa
661 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 

Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: ₹ 4,437 - ₹ 10,103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Expedia and Booking.com so you can book your Krystal Ixtapa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal
Krystal Ixtapa Zihuatanejo
Hotel Style:
#12 On the Beach Hotel in Ixtapa
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Krystal Ixtapa staff and other travellers.
35 questions
Ask a question

See all questions (35)

Questions? Get answers from Krystal Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quieter room, choose higher floors”
 of 5 bubbles vstanfie, 20 Dec 2016 | Read review
“Ocean view is the really great, but only fot the top floors”
 of 5 bubbles ivanvx1, 1 Nov 2016 | Read review
“I don't think there's a bad room in this hotel.”
 of 5 bubbles T1795BTjenniferw, 9 Jun 2016 | Read review
“Upgrade to the Ocean View room, I loved it!”
 of 5 bubbles 873kahlaa, 1 Jun 2016 | Read review
“Get higher than floor 5 to avoid the pool noise and get an ocean view which is awesome.”
 of 5 bubbles Craig09262014, 29 May 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay