We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

EL Sueno Hotel & Spa

Show Prices
#16 of 95 Hotels in Puebla
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 2 more sites!
Professional photos
EL Sueno Hotel & Spa
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow

263 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 88: English reviews
Reviewed 4 weeks ago

Bed was very uncomfortable. When I booked it online, it stated that breakfast was included, but was told it was not when we checked in. Your car is parked at another location nearby, so an attendant has to get it for you each time. the linen and towels were poor quality. Will not stay here again.

Thank Adela S
Management response:

Dear Miss Sanchez, we regret that your stay with us was not of your total pleasure, referring to the views that kindly shared we commented that according to the reservation made through the internet your breakfast was not included as I was told by my colleagues at the reception, this can be consulted in the terms and conditions of each...

Santiago Atitlan
Reviewed 15 October 2016

Booked online and upon entering, everything looked better than the pictures. Very comfortable room. Cool architecture on a couple of adjoining historical buildings. Roof top or lower level dining--inventive and tasty Mexican nouvelle. I had a great massage. Very helpful staff. We left something in the safe and drove to San Miguel de Allende before e noticed it. They sent...

Thank DJGSant
Management response:

Dear Sant first of all I would like to thank you for your time, is a great pleasure to knowthat you liked to stay with us. It is of great satisfaction that our staff attended him at all times, thanks to views as yours allow us to grow day by day. as you mention all the rooms to others to...

Greater Manchester, United Kingdom
Reviewed 26 September 2016

The location is central, easy to walk around many attractions. The hotels itself is very nice (facilities and decoration). Service needs improving; breakfast items we ordered were not delivered. The hotels states it is for adults only ... not true, children were staying in the hotel. Also stated no pets; again, not true, a small dog was in the hotel....

Thank Anne H
Management response:

Appreciable Anne let us start thanking him for taking his time and share with us your opinions, comments like yours help us to improve day by day. As you mentioned one of our features is the closeness that we have different tourist places of interest, we are pleased to know that our facilities have been to his liking. On the...

Cordoba, Mexico
Reviewed 15 September 2016

An Old house was renovated to accommodate a designer hotel. The concept of the place is attractive, the beds comfortable and the room also but to a point, ours faced one of the patios where they have tables, and it felt uncomfortably close and a bit noisy. We had trouble because the TV was not properly connected and it took...

Thank Baltasar S
Management response:

Dear Baltasar thank you very much for sharing your time and let us know your experience with us. comments like yours allow us to get better every day. Legend has it that, Fray Julián Garcés, had a dream, walking and looking for the place where you found the promised city"host a beautiful Orchard which was built by the feather falls...

Mexico City, Mexico
Reviewed 29 August 2016 via mobile

It is not cummon to find every aspect in a stay perfect. Location, decoration, staff. Even the concept it's great, each room is about a mexican diva, you'll find the history of the name of your suite. The food very creative. Don't miss the temazcal Cesar will take you to another level of peace and relax.

Thank pedro w
Management response:

Appreciable Peter thank you for sharing your kind words with us, fills us with great satisfaction knowing that you enjoyed your stay and our facilities and more to knowledge that could enjoy our wonderful Temazcal with one of the best therapists who are part of this great team work. We hope to decide to visit us again and vulva live...

Reviewed 28 July 2016 via mobile

The hotel is very close to many interesting places in Puebla. El Sueno hotel is very clean, the rooms were roomy enough and it has beautiful landscapes. Everybody who worked at the hotel was very helpful. The one thing I didn't like was that the room did not have an extra lock inside, also it was a bit dark. I...

Thank Rosa Z
Management response:

Appreciable Rosa, let me start by thanking for his significant words, for comments like yours is that we are improving day by day. Indeed as you mention it to our location in the Center historical makes it easy for us to visit different tourist places of interest, on the other hand is great satisfaction knowing that our team assisted it...

Monterrey, Mexico
Reviewed 4 July 2016

Located within walking distance of almost all Puebla historic center attractions, El Sueño offers tasteful and well decorated rooms. Good breakfast and excellent friendly service and staff. However our room had a few design flaws; no drawers, limited closet space and the toilet had no enclosure. The bed was very comfortable with great sheets

Thank Viaticatus
Management response:

Dear Viaticatus: On behalf of the Hotel el Sueño+ spa, I would like to express my gratitude for sharing this review. Our mission is to offer the best service to each one of our guests. Our building dates from the XVII century, we have 20 rooms each one with a different decor and inspired by our 20 “dreamers” and as...

Reviewed 22 June 2016

El Sueño - The Dream - is conveniently located near the center of Puebla City. It is the kind of hotel y like to stay, because it exceeds expectations. The 20 rooms are exquisitely decorated in a thematic way. Each has his own representation of a historic lady of a different state in Mexico. Beautiful. What can I say about...

Management response:

Dear XIXIM: On behalf of the El Sueño Hotel & Spa, I would like to express my gratitude for sharing this review. it is very important for our hotel to receive the feedback of our guests, in order to take measures to improve our services when needed We are glad to read that your stay with us was amazing! As...

Reviewed 19 May 2016

It has taken a while for me to write this review since I am a new mom and finding time to my self has been a bit harder than before. My husband and I visited El Sueno last July and we stayed at El Sueno for 13 days. This was a very different experience from my last one since last...

Thank Cris P
Buenos Aires, Argentina
Reviewed 18 April 2016

I'd never been to Puebla before, so chose El Sueño based off Booking and Trip Advisor reviews. I think the hotel would have been good, but the particular room I was assigned was extremely dark, stuffy and without natural light. I stayed in the Tina room on the bottom floor. The only window was a frosted 12x12 inches and looked...

1Thank BuenosAiresFoodie
HotelPuebla, Director de Relaciones con Clientes at EL Sueno Hotel & Spa, responded to this review

Dear BuenosAiresFoodie: I would like to begin by thanking you for sharing your experience with us, and also for having chosen our Hotel as your lodging option during your stay in Puebla. We are sad to read that your room it was not what you expected. We have 20 rooms, each decorated in a different and special way inspired by...

186 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (147)
Hotel & Grounds (26)
Pool/Beach Area (4)
Room/Suite (23)
View from Room (9)
Dining (10)
Family/Play Areas (1)
Bathroom (3)
Other (71)

Management photos: Courtesy of the property manager

All Management Photos (39)
Family/Play Areas (11)
Room/Suite (13)
Dining (3)
Hotel & Grounds (9)
Pool/Beach Area (1)
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Puebla hotels
0.6 km away
NH Puebla Centro Historico
1.1 km away
Casona Maria
Casona Maria
#5 of 95 in Puebla
146 reviews
0.2 km away
Quinta Real Puebla
Quinta Real Puebla
#18 of 95 in Puebla
281 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Nueva Luna Hotel Boutique Spa
0.5 km away
Casona de la China Poblana
0.1 km away
Hotel Casona San Antonio
Show Prices
Show Prices
Show Prices


  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry

Additional Information about EL Sueno Hotel & Spa

Address: 9 Oriente No 12, Puebla 72500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: ₹ 4,833 - ₹ 7,897 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — EL Sueno Hotel & Spa 4*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity and Jetsetter so you can book your EL Sueno Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Sueno Hotel
Hotel Style:
#4 Romantic Hotel in Puebla
#5 Spa Hotel in Puebla
#7 Luxury Hotel in Puebla
#14 Business Hotel in Puebla
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from EL Sueno Hotel & Spa staff and other travellers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from EL Sueno Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the entrance ...”
 of 5 bubbles baltasars2013, 15 Sep 2016 | Read review
“Choose a room far from the entrance and the main street, they should be less noisy.”
 of 5 bubbles Viaticatus, 3 Jul 2016 | Read review
“Any room is exquisite.”
 of 5 bubbles XIXIM, 22 Jun 2016 | Read review
“All rooms have sound proof windows and doors! Amazing!”
  • Entrance to Tina
  • Lovely Tina room
  • Our View from our room Tina
 of 5 bubbles ChrisJ65, 18 May 2016 | Read review
“Choose a room at another hotel”
 of 5 bubbles 498SallyS, 14 Nov 2015 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay