We have visited the hotel several times, I love the view and the pool at the roof, my kids always happy to to be there and Mauricio the bartender is an excellente buy, always ready to assist and help, bufallo wings are delicious , you can have the experience to try different cuisise at el Merkado located at the same place as well, it ias a great place to stay in !! Thanks a lot !
Just returned from a 5-night stay in this Hotel and wish I was staying longer. The hotel is well located between the two cities and is a 5-minute walk from Fresko, a new and modern supermarket where you can buy everything needed while on vacation. A big hospital is right next door for comfort. There are some gym and road noises but I didn't mind it. It was fun watching people work out in the parking lot in the morning. Uber can be a long wait, but clean buses stop right outside on the road and are quite frequent. I had a spacious corner studio with kitchen, facing the Ocean, thanks to Andy at the front desk. Free breakfast to order every morning and delivered right to your room. Housekeeping was fast and efficient. All hotel staff are kind and courteous. Pool bar only opens on weekend and I was not able to use it. The only drawback is the sealed windows. You'll have to rely on vent to get fresh air. It will be nice to have better and more veggies choices for breakfast. Plain Yogurt muffins, and avocados would be great. Not much night life around the hotel, which is fine for me. Will definitely return!…
This was our fourth year at the hotel since it opened. There appears to have zero upkeep with maintenance and Hector was the only person that wasn't rude and genuinely cared about our experience. Pool disgusting, AC leaked through ceiling , food subpar, ice machines didn't work etc.
The hotel is right off the highway - interestingly enough, you park BEHIND the hotel, but you can drive to the front and drop off bags and passengers. The rooms was nice and big, as well as airy and well lit. Beds were nice and comfy. The shower stall was large and had good towels. The breakfast very good with excellent selection of foods. Some restaurants, wine bars, and coffee places within walking distance, many more an Uber ride away for a few dollars. The hotel offers COVID testing for your return trip to the US - The hotel will call the nurse, who will come and test you. A test result report will be printed for you. Could not be easier! All done within 20 minutes or so!
The night employee, Fernando gave friendly and helpful customer service. He should be put in the morning shift where he and the hotel would definitely thrive. He was attentive and ensured his customers were satisfied and represented the brand very well.
Our main complaint with this hotel is that, even with a GPS, it is difficult to find the parking and entrance to the hotel. It is located adjacent to a large hospital which adds more confusion. The signage to locate both the hotel and the parking are terrible. After a drive of many hours this is not what you need to discover at the end of your day. I am certain they have had this same complaint many, many times... The room was clean and fairly large. The breakfast was good but was not fully available when promised and as we were leaving for the airport we could not fully enjoy it. The carpet in the hallway by our room was filthy. One plus is that there is a food court in the same complex that has a number of very good offerings and is only a short walk away.
The service is less than poor. Starting with Yanli and finishing with the manager of the hotel. Yanli the receptionist is very rude. I don't know why she's working there if she doesn't have people skills. There was a situation with my sisters reservation and she made it worse. We wanted to speak with the manager and she laughed and said that it was Sunday and he doesn't work on Sundays. My sister told her that she didn't lime her attitude and she responded that she could get helped by the other receptionist which was super nice and was able to accommodate us. I will definitely won't be staying here if we ever come back to Cabos and definitely will not recommend this hotel. We stayed 2 nights and on our check-out we asked to speak to the manager and he came out. As my sister started to explain the bad experience, he interrupted her and told her he was aware of the situation and that he already had a conversation with the receptionist that was nice and helped us, instead of having the conversation with Yanli, who was rude and unprofessional just like the manager. DO NOT STAY AT THIS HOTEL. We were not the only ones that had a bad experience, there was other people that we heard, were complaining too.…
February 2022: This hotel is excellent and a pleasure to stay at. I’m writing a comprehensive update as there are a number of extremely misleading posts recently. Up until approximately September 2021, reviews for the hotel were outstanding… And very well merited. Unfortunately there was a major hurricane that caused a lot of damage in the general area and in particular to the hotel. For a period of time, the hotel pool was completely closed, and there had been significant flooding and moisture in different parts of the hotel. I am pleased to write to you that the hotel has been very diligent in renovating these areas. The pool has been completely redone and is absolutely stunning. It is on the fifth floor, the rooftop and has a stunning view of the ocean and mountains in the area. There is a full service bar and any of the restaurants in the plaza below will deliver food either to your room, or to the pool area. Any issues to do with mould that had been present in a few areas have been completely addressed. Hallways have been completely repainted. None of the rooms have carpet floors… They are all tile which is a pleasure to see. They are spotless. This is an outstanding hotel for a short stay and or, in particular business trips. I would highly recommend it. I have not been paid by anyone to write this, I just simply want to see an injustice corrected, as the posts over the last number of months that may have had merit are no longer the case. It should also be mentioned that the hotel is directly adjacent to a top hospital, and in the plaza below is a gym, spine health clinic, hair and nail clinic, real estate office, and an exceptionally good plaza filled with numerous restaurants that are quite inexpensive with excellent food. Have a great vacation.…
The hotel is great. The rooms are renovated and comfortable. It’s walking distance to a food court. It’s a central location for accessing the beaches by car (not walking distance). The main problem for me was the slow internet since I had to do work on my computer while there.
No Pool! Terrible experience! Run away! False Advertising! Raw Sewage Smell! No transportation, no ubers! No restaurant No room service! Horrible Experience! Ruined Trip!!! Total ripoff! Awful place to stay!