Enjoyed our stay at the Viceroy for a long weekend with friends. The staff was great, special call out to John at the front desk, and Carlos for the superb customer experience at the airport. The resort is clean, modern and close to our favorite restaurants in town. Our room was great, very spacious and clean, comfortable bed and great outdoor lounge with spa and day bed. Better suited for adults and older children. We would definitely return.
Amaizing Design Hotel, Art, Architecture, Service, Quality, Confort, Great Location!!! Super Staff, Food absolutely wonderful, ocean views!!! An experience that if you come to Los Cabos have to at least try their Restaurants!!! In few words it’s a place you will never forget!!!
I planned an engagement event for my now fiancé and was met with incredible service. From start to finish, I was confident in the planning and execution, which put my nerves at ease. The beachside dinner was romantic and delicious. The room itself (king ocean view) had spectacular views and extremely modern lighting and technology. Every single person I interacted with before and during our visit was friendly, kind, knowledgeable, and truly unforgettable. If we could, we would repeat our stay 1000x over again. We will most certainly be returning for years to come, and may even get married on their property. Have no doubts that booking with the Viceroy will leave you with an unforgettable and excellent experience.
Several issues with our room. A window with no covering that woke us up at the crack of dawn. Air Conditioner didn't work properly, had to request a fan for our room. The service around the pool could have been more attentive. We had to wave down people to take our order every time. On really hot days they should ave been coming around to offer water but never did. We had to flag them down and order water.
The property was fabulous! All staff were professional and extremely courteous. The location was great. We were able to walk off-property to other restaurants and shops. The hotel restaurant food was a little pricey, but was to be expected, being at this beautiful, luxury hotel.
a little expensive，The food in the restaurant is also a little expensive，Not proportional to the local per capita economy，the hotel is good, the staff is also good, but the overall price is too expensive, maybe next time will not choose again,because everything the price so high
This was our second trip to the Cabo area and our second stay at the Viceroy Los Cabos. Again it did not disappoint!! It is without a doubt one of the most beautiful and luxurious places to stay. The rooms and villas are phenomenal and the staff/service provided can not be beat. We will be back again for sure!!!
I must say that the employees that we had interactions were top notch! Thank you to our wonderful breakfast servers. Rosie , Brandon, and Gabriel. They were the highlight of this trip. My biggest complaint is with the reservations department. I made an initial reservation and my card was declined. After confirming with my CC company that I wasn’t charged, I made a second reservation. I was promptly charged with two reservations. I called my CC company , viceroy reservations and the hotel direct. Then Viceroy charged me again when they told me that I would have a refund. So I have a disputed charge and an additional charge that should have been a refund. It has been a nightmare. I have to say I wouldn’t stay there again. The people that I mentioned were lovely …but I am still waiting for my 3300.00 refund…and for the disputed charge to be handled by my CC company. I have been coming to Cabo for 28 years. Never have I ever had this problem.…
Viceroy...a name associate with luxe quality - begets sore disappointed in the their exceptional lack of customer service. My wife, daughter and I were staying at a nearby hotel for a family trip, one with slides and all the silly, fun things one may have for kids. Enjoying a suite with a nightly rate of over $1k/nt, we're not adversed to high end experiences. I saw the Viceroy next door and decided we'd stroll over to check it out, for a possible return trip for my wife and I. I knew the Viceroy was known for the kind of luxe we appreciate and indulge in when not flanked by our 11yo...so we meandered over to take a peek. Well, they weren't going to let that happen. We were told we couldn't enter the property unless we were staying there. I explained I wanted to check it out to see if I wanted to stay there on my next visit. They said I could look at pictures online, which I called them out saying "that was the stupidest thing I've ever heard coming from a high end hotel". They suggested that we go the bar at the hotel..."okay, that's what I was planning on doing. Checking out the hotel and having a refreshment on the patio." They then reverted back to...you must be a registered guest. The gentleman I was speaking to was the supervisor I had requested to speak with, but apparently a bit confused, inviting me for a drink, while telling me I cannot come into the hotel. He wasn't dumb, nor his English bad, but he certainly felt my frustration. In sum...I will NEVER stay at the Viceroy, here in Cabo, or anywhere else on the planet for that matter. There are plenty of high end choices in Cabo to select from...I would encourage anyone/everyone to shop around -- as the Viceroy doesn't rate.…
WOW! What an experience! We stayed 3 nights / 4 days and didn’t want to leave. Every single employee from Front Desk to Concierge to Room Service to Pool Deck to the Restaurants made us feel valued and special. Thoughtful touches such as homemade popsicles by the pool, fresh beverage upon arrival, etc. just was such a delight. The Spa, let me not forget to mention - the most magical and in depth spa experience I’ve ever had; it’s not just an in/out service, it’s an experience. And the on site dining options, just unreal. Service and Food. We can’t wait to go back! We didn’t leave the resort once, we cancelled all off-site excursions and restaurants as Viceroy truly had everything there for us!