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Fraccion Hotelera FH5-C1 Subdelegacion de la Playita, Puerto Los Cabos,, San Jose del Cabo 23403 Mexico
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Traveller (2075)
Room & Suite (389)
Pool & Beach (332)
What is Travellers’ Choice?
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 06/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Los Cabos Beach Resort & Spa
Updated 06/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 60 hotels in San Jose del Cabo
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Experience leisure and luxury at JW Marriott Los Cabos Beach Resort & Spa in tropical San Jose del Cabo, Mexico. Located where the Sea of Cortez meets the Pacific Ocean, our beachfront resort is the perfect place to soak up the sun in sophisticated style. Stroll the surf for seashells, float in one of our sparkling pools, or perfect your swing at our 27-hole golf course.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Valet parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Aerobics
Patio
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor fireplace
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Spanish
Hotel links
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1704Reviews324Q+A100Room tips
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Alex K wrote a review Yesterday
1 contribution
A wonderful place to stay, very nice poolside accommodations and staff. Elifonso was our server for multiple days and went above and beyond to make sure we had plenty of cold beverages, fresh food, and ample shade. Roberto, Jesus, Rodrigo and Adrian also gave us warm welcomes whenever assisting us or seeing us around the property. Will certainly return in the future.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jhon B wrote a review 12 Aug
Front Royal, Virginia7 contributions2 helpful votes
Our stay at JW Marriott was fantastic. The greatest part of the stay was the interaction with the staff, mainly, bell boys, cleaning staff, and servers at Ua Culinary Artisans. The staff works very hard to make sure you have a great experience at the hotel. We enjoyed our daily interactions with Ari and Wendy at Ua and also our daily smoothies prepared by Antonia. We stayed over a week and noticed that room was cleaned or inspected two or three times a day. We commend the hard work to make this happen. We agree with comments from other travelers that indicate that the property itself requires updates (mainly repairs) to the pools, spa, and other common areas (walls). During our stay (mid-August) we noticed workers doing sone painting and repair work. We hope the hotel considers all suggestions to improve and maintain the hotel and grounds as a way to maintain the quality and comfort that are particular to the JW brand. The attitude and hard work of staff at the hotel do make a difference and is the main reason for the five star rating. Thanks for a fantastic experience.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Our recommendation is to have the breakfast buffet at Ua. We would normally sit outside and have...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Monica B wrote a review 12 Aug
Washington DC, District of Columbia8 contributions3 helpful votes
+1
We love everything about JW Marriott Los Cabos, but there’s some maintenance required at some of the pools and specially for the ocean view. It is a beautiful place to have a great vacation time. The customer service is amazing, but I wish we knew there’s not a normal beach to enjoy, instead plenty of pools to enjoy. The ocean water is rough and dangerous. Also, the sand at the beach is dark with plenty of big rocks. We could see the ocean from far, but we were not able to get even close to the beach, only rough waves, rocks, and dark sand. Very dangerous beaches in San Jose del Cabo, always black and red flags all around the place. So if you want to enjoy the ocean and the beach, San Jose del Cabo is not the right place to go. Cabo San Lucas is about 30 min drive going south, and the beach is more accessible, but the sand is rough and the beach is always busy.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Ocean is rough and dangerous all over the city, I wish I knew it before I went to San Jose del...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hannah W wrote a review 9 Aug
2 contributions
The breakfast buffet at the JW Marriott was great, and Jorge took exceptional care of us. I highly recommend breakfast at the Ua restaurant with Jorge taking care of your table. The views from our table were also amazing!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah L wrote a review 9 Aug
2 contributions1 helpful vote
Jorge and Daniela did a great job taking care of us at breakfast! The property is beautiful and we love the adults only pool with swim up bar. Also very close to great restaurants like flora farm and acre
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CocoMaKai wrote a review 6 Aug
Monterey Bay, California1385 contributions122 helpful votes
We booked a Deluxe Ocean View room using 400,000 Marriott Bonvoy points for July 4th - July 14th, 2022 at the JW Los Cabos. We are Titanium Elite Marriott members and have stayed at this resort since 2018 for roughly 10-12 weeks, over 100 nights. We have brought friends and family over the years and it has been one of our favorite places. Our family supported them several times during the pandemic when the occupancy restrictions were in place and the planes were empty. In large part, we wanted to help the employees. I have many positive reviews on Trip Advisor for this property. When we checked in on July 4th, we waited close to 30 minutes in the check-in line. We were surprised no one greeted us or gave us a welcome drink as they had in the past. Sometimes we had been taken to a separate Elite check-in area, but not this time. This is frequently a problem at this resort, and have always wondered why they have made no attempt to correct the inefficiencies in this area. A female receptionist did our paperwork and gave us the key to our room. She said it was on the second floor and I asked if there was anything higher. She stated they were 95% full and there was nothing else available. The room assigned to us was the second room from the last in the far back corner, not only did it not have an ocean view, but it didn’t even have a pool view. We had a view into the adjacent rooms looking outward and the amphitheater area. Other than being on the ground floor, it was probably the second worse position in the hotel, certainly not a deluxe ocean view by their websites depictions. We immediately left the room and headed back to reception. My husband asked if they had anything else as we were staying for 10 days.. The receptionist offered up two more rooms but they were equally poor or worse. She even stated not to consider one of the options, as it was on the ground floor and looked into a sand dune. Since they weren’t able to provide us with a deluxe ocean view room, she and a colleague got on the phone with their manager. They told my husband they would move us to the Griffin Club at no extra charge. We were upgraded to the Griffin Club once during the pandemic and we knew there was a separate pool, but other than that the rooms are the same as the main resort. My husband reconfirmed if there would be any additional charge for the Griffin Club upgrade and was repeatably told “no charge,” “points only!” They had him sign a piece of paper with a room rate on it. He asked why did he need to sign this paper if there was “no charge” and they said it was for “internal accounting purposes only,” but there will be “no charge” to you. It all sounded reasonable as we’d been given the upgrade in the past with no extra charge. Our original bellman from the front lobby brought our luggage to the Griffin Club. The bellman who took us to the room showed us where the ice machine was, we tipped him, and he left. On Saturday, July 9th (5 days later), my husband played golf, so I went downstairs to see if there was coffee in the Griffin Room before making my way to the main restaurant. As Titanium Elite, I had selected to receive breakfast as our perk at check-in, but we had not used it yet during our stay, as we’d been eating off-property. The people in the Griffin Club told me I could have breakfast there, so I did. I also discovered there was a cappuccino machine there, even with to-go cups. We bought cappuccinos several times from the Auka Deli in the hotel. We also bought them at a Starbucks off-property. I would not have purchased them in other hotel location had I known they were included with the Griffin Club services, and unbemongst to me I was already being charged for them. On Monday, July 11, after ONE WEEK of staying at the resort, we arrived back from playing golf. My husband’s room key was not working and an employee asked if he needed assistance. This gentleman was extremely apologetic for not introducing himself sooner to us, but he didn’t know we were occupying that room. He identifies himself as our butler and asks if we got an overview of the Griffin Club services on the night we arrived. No. We told him we were brought to the room by the general bellman on the 4th. We have been staying in the Griffin Club for one week and had no idea we had a butler or what the butler even does. He fixes our key and we go into our room. Within minutes, the butler, who we think was Francisco, is knocking on our door with Mezcal and a plate with garnishes. He informs us this is the welcome experience on the day guests arrive to the Griffin Club. He gave a nice talk about Mezcal and told us about the services in the Griffin Club - one week after our arrival. The butler also informs us that drinks, water, beer and wine are available in the lobby and at certain hours of the day in the Griffin Room. We made a special trip to the grocery store to buy these items for our room as we didn’t know they were included in the Griffin experience. The first texting exchange we had with the butler was on July 11 when he provided us with his number so we could contact him. I would think that someone who knowingly agreed to pay over 3k for this upgrade would have been complaining about lack of service or that our butler didn’t introduce themselves for a week. We never complained as we weren’t expecting anything, or even knew what to expect. . For the next 3 days, the butlers (Francisco and Jesus) are very attentive and text to ask if we need anything. We were rarely at the resort as we like to explore and have our favorite beaches, restaurants, etc. The valets and the butlers seemed surprised at how many days we left in the morning and didn’t return until later at night. It’s probably not the typical behavior of someone who dropped an additional 3k for an all-inclusive type experience. On the last day, I went to the reception to get a copy of our final bill. The line was long, waited about 20 minutes and then decided to try again later. We went to the pool for a few hours and bought drinks and lunch before leaving for the airport. Jesus came down and asked us when we were checking out and could he assist with our luggage. We arranged a time for him to get our bags. I asked him if he had the possibility of getting our final bill since I could not get it from the lobby earlier. I told Jesus that our lunch wouldn’t be on the bill yet, but I’d be settling it to the same card they had on file. Jesus said he’d email me a copy of the final folio. I knew we didn’t spend much at the resort, so I wasn’t worried about complicated billing and only had a few minor issues in the past. On our way out the door, Jesus handed my husband a tiny credit card receipt (if you’ve ever seen a Mexican credit card receipt, you’ll know how tiny), without glasses on my husband can’t read anything. My husband handed the slip to me as I was juggling luggage. I briefly glimpsed at it and I assumed it was our lunch in pesos. The amount seemed within range and I had asked him to settle it to the same card. As we waited for the valets to bring our car, I checked my email several more times for the final bill. It never arrived. On July 18, I saw a charge of $3773.64 on my credit card and immediately tried to contact the Marriott. After multiple phone calls that just rang and rang with no one answering, I remembered I still had Julio Breton, the elite ambassador, in my contacts. He had helped us on a previous trip when we booked a suite and another room. I dropped him a quick line and thought an internal mistake was made but would be easily corrected. I continued trying to call and finally got the front desk. I spoke with Daniella who informed me the charges were for the Griffin Club. I told her that was not the case as we were told repeatably no charge for the upgrade. She had my email and telephone number, said she’d speak to a manager and get back to me. She never did. With no response from Daniella or Julio, my husband emailed Julio again on July 20th. We also now had the information the extra charges were for the Griffin Club. Julio emailed him back on July 22nd and merely stated they don’t do upgrades into the Griffin Club, so pay the amount stated and the invoice is attached. My husband responded by email that same day stating we had received an upgrade to the Griffin Club in the past at no charge and he was told there was no extra charge this time, so it all seemed reasonable. He also included a Trip Advisor review of a couple that arrived the same day as us, July 4th, who were Titanium Elite and given an upgrade to the Griffin Club at no charge. It’s entitled “Birthday Trip.” The extra Griffin Club upgrade was billed to us at $3146.30. With no response back to my husband, he tried to call the front desk several times on July 26, but their phone just rings. After multiple attempts, he finally got through and left a voicemail with Julio and followed-up with another email to Julio and copied Gustavo Garcia the Reception Manager. With still no response, on July 28, my husband calls Julio and they connect. Julio asks him if he signed a piece of paper. My husband says, “yes’, but was repeatably told it was for office purposes only. There would be “no charge” to us. My husband details how this was all discussed between several front desk reception employees, a manager and a Griffin Club manager. Julio stated he was going to pass this along to another manager. As of August 2, there has been no response, so my husband called Julio again. He said he was working with another manager and would call in the morning the following day. There was no call. My husband left another message with him and silence. Our family is heartbroken that our support of this property for years was handled in this manner. This resort has meant a lot to our two children and both had discussed destination weddings for themselves here one day. I caution anyone who receives an upgrade to not sign anything, even though they are told it’s for “internal purposes only.” Don’t believe it! As they transition the Griffin club to a new boutique hotel within a hotel called Casa Maat, also know you have a butler and other food and beverage options that this person should overview with you your day of arrival. I doubt that is the type of service Marriott wants to provide their customers for the additional fee, whether as Casa Maat or the former Griffin Club.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Juan Ocampo, Atención al huésped/Recepción at JW Marriott Los Cabos Beach Resort & Spa
Responded yesterday
Dear CocoMakai, Thank you for sharing your valuable comments through the TripAdvisor community. On a daily basis we strive to provide superior customer service that leads to unforgettable experiences. I am concerned to learn that on this occasion we did not fulfilled your, and our, expectations. Rest assured your honest feedback has been shared with the proper team leaders, who have already developed an action plan to ensure the flaws you described are immediately corrected. You will be contacted at your earliest convenience, hoping we can regain your trust and have the opportunity to host you again whenever your next travel brings you to Los Cabos.
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Susie S wrote a review 6 Aug
1 contribution
3 people in our groups got deep cups from loose tiles in the pool. We had one member of our group break their ankle in an area that was not marked as "watch your Step" the hotel staff did not actively make an effort to get help. We were forced to find a bucket and retrieve ice. Two hours passed by before medical help was received. The manager was extremely negligent and did not want to take any accountability, nor did they care to check up on anyone. Additionally, the food and beverage service is poor. On many occasions, we noticed drinks we did not order appear on our bills. The drinks were not of quality taste. Also do need eat at the buffet as they had the food exposed with several flies all over it. There are nicer hotels with better service to stay at.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Miguel Mestas, General Manager at JW Marriott Los Cabos Beach Resort & Spa
Responded 6 days ago
Dear susiesF6665SN, On behalf of the entire hotel team, we want to thank you for taking the time to write the review and for sharing your honest feedback regarding your recent stay with us. The experience you described is not characteristic of the level of service our associates strive to provide. We do have 24/7 medical assistance with a Hospital partner and a Dr on site. Be sure that we will share your comments in order to guarantee a fastest response. Food and beverage quality of products and services are always a key priority. On behalf of the entire team at the JW Marriott Los Cabos Beach Resort & Spa, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the executive hotel team to ensure we consistently deliver upon guest expectations. We look forward to regaining your trust and welcoming you back once again in the near future. Sincerely, Miguel Mestas General Manager
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Ryan P wrote a review 4 Aug
1 contribution
Jorge gave us great service. He was very welcoming when we arrived. Throughout our meal, he was very attentive to our table. He also offered suggestions on what local sites to visit. It’s excellent service like Jorge’s that will make us definitely return.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Young Suk wrote a review 3 Aug
Carol Stream, Illinois746 contributions4 helpful votes
+1
My family visited during the peak of the pandemic. It was upgraded using a suite upgrade voucher and breakfast was also provided. There is also a salt water pool, and the large pool has a volleyball net, and you can enjoy it at several restaurants.
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Date of stay: September 2021
Location
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lorren J wrote a review 3 Aug
1 contribution
Bryan and Jorge were both amazing! We went 3 nights in a row and all drinks taste the same and the service was amazing! Me and my husband had the chicken satay, California sushi roll and yakimeshi, best dishes at the resort. Definitely will be back!!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$343 - $560 (Based on Average Rates for a Standard Room)
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosSan Jose del Cabo
NUMBER OF ROOMS
299
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Frequently Asked Questions about JW Marriott Los Cabos Beach Resort & Spa
Which popular attractions are close to JW Marriott Los Cabos Beach Resort & Spa?
Nearby attractions include Jonathan Sanchez Jewelry (4.0 km), Ivan Guaderrama Art Gallery (4.2 km), and Flora Farms (2.6 km).
What are some of the property amenities at JW Marriott Los Cabos Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Los Cabos Beach Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Los Cabos Beach Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Los Cabos Beach Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Los Cabos Beach Resort & Spa?
Conveniently located restaurants include Cafe Des Artistes Los Cabos, Spicy tuna, and Lolita Cafe.
Are there opportunities to exercise at JW Marriott Los Cabos Beach Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Los Cabos Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Los Cabos Beach Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Los Cabos Beach Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Does JW Marriott Los Cabos Beach Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.