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Las Ventanas Al Paraiso, A Rosewood Resort

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KM 19.5 Ctra. Transpeninsular, San Jose del Cabo 23400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Room & Suite (334)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 03/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Las Ventanas Al Paraiso, A Rosewood Resort
Updated 03/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 59 hotels in San Jose del Cabo
Location
Cleanliness
Service
Value
Travellers' Choice
Las Ventanas al Paraíso, a Rosewood Resort, has redefined pampering and luxury in Los Cabos with unparalleled service and unwavering attention to detail.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Lazy river
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness classes
Sauna
Swimup bar
Breakfast available
Breakfast in the room
Poolside bar
Evening entertainment
Fishing
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Bay View
Languages Spoken
English
Hotel links
Special Offer:More Rosewood
1449Reviews96Q+A100Room tips
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Popular mentions
pmsteiner wrote a review 24 Jul
Houston, Texas22 contributions34 helpful votes
This resort equals or surpasses any we have been to in the world. The incredible attention to detail in every aspect: service, food, physical setting, accommodations etc etc. The staff anticipates each guests needs even before you know you “ need” something.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Las Ventanas Restaurants, Owner at Las Ventanas Al Paraiso, A Rosewood Resort
Responded yesterday
Dear pmsteiner, Thank you for taking the time to write about your experience at Las Ventanas al Paraíso. We are delighted that you enjoyed your stay and appreciate your comments. Hope to have the opportunity to welcome you back to Las Ventanas very soon. Frederic Vidal Managing Director
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Katherine R wrote a review Jun 2021
13 contributions2 helpful votes
Hotel's Favourite
Incredible. Highest level of service. A beautiful property staffed by truly professional, genuine, wonderful people. The food is incredible, rooms are gorgeous, and everything is taken care of. A truly luxurious experience, worth every penny.
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Las Ventanas Restaurants, Owner at Las Ventanas Al Paraiso, A Rosewood Resort
Responded 4 weeks ago
Dear Katherine R, Thank you so much for your wonderful review of your stay at Las Ventanas. We really appreciate your thoughtful comments and kind words. We look forward to welcoming you back soon! Frederic Vidal Managing Director
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Chalapete wrote a review 17 Jul
Fort Lauderdale, Florida61 contributions33 helpful votes
We've been coming to Las Ventanas for about 18-20 years. We love everything about it. When we come in July we stay at Villa 802, when we come during Xmas we stay at the OceanFront suites. We were there for 8 nights and enjoyed almost everything. The main restaurant has changed through the years, right now it's called Alebrije and has a menu from Oaxaca, most of it is Mole. We did not care more for this menu. It's good to eat one time and that's it. The menu needs more variety. The only time we ate there we had surf and turf and it was good but it's not very mexican. We come every year in July and we celebrate our wedding anniversary, this year it was 32 years. The staff celebrated it every day we had dinner on the property, it was very nice. The day of the anniversary we had a very special dinner at our villa and it was wonderful. We designed the menu with the main chef, Diego. They also decorated our bed and bathtub with roses and gave us a bottle of champagne and chocolate strawberries. I would say the best thing about Las Ventanas is the staff and the service as it's very pricey. Best Employees: Jaime Arias- Guest Experience Director, Diego- the main chef, Sebastian (there's two, one from France and one from Argentina, Bosses at the restaurants, Carlos- our butler, Jonathan and Roberto from the gym, Aristeo from room service, all the attendants/waiters at the main pool, especially Manuel, all waiters breakfast at Alebrije especially Sergio, Pablo, Veronica, Belem, Noemi
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Date of stay: July 2021
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Response from Las Ventanas Restaurants, Owner at Las Ventanas Al Paraiso, A Rosewood Resort
Responded yesterday
Dear Chalapete, Happy Anniversary! Thank you so much for choosing LVP for the past 20 years and for taking the time to share your kind comments, which I will be sure to share with our amazing team members. We are truly delighted to learn you enjoyed your stay, and had a wonderful anniversary celebration. We can't wait to welcome you back very soon. Hasta pronto! Frederic Vidal Managing Director
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amacurry wrote a review 13 Jul
Scottsdale, Arizona214 contributions43 helpful votes
+1
We have just returned from a week at Las Ventanas and while the concierge and butler service was great, and the food good, just about everything else fell short during our visit. We visited the property for the first time in late June for my 40th birthday. I will preface this by saying we stayed at Pedregal in 2016 for our wedding and we had heard that Las Ventanas was even better! We were excited! We booked several extras through the concierge service with Paola prior to arrival and everything was very easy and smooth. Airport transfers ($300 round trip), dinner reservations off property, 3 hour romance spa ritual at the resort (~$1100), private dinner on the beach (~$350) and 6 hours at the beach cabana (~$600). The ride from the airport was nice in the Las Ventanas (LVP) Mercedes SUV. Our driver greeted us standing outside with all the other properties and led us to the SUV. Nice Mexican treats were provided, Spanish music and mini Coronas offered with Wifi. No cooling towels were provided like our previous visit to Pedregal but it was only in the mid 80s when we arrived. After the 25min ride and arrival to the hotel, it felt a bit choactic. Within the first two minutes of arriving, a mariche band welcomed us to the hotel, a large birthday cupcake with flaming candle was presented and we met one of our Butlers for our stay that wanted to know if we wanted a tour of the property or to go straight to our room. While I appreciate the effort, it felt a little forced and like too much going on just getting out of the car. Not exactly the serenity I have been craving given the last year with COVID. On a side note, there is no formal check-in desk. There are always people standing around at the front but many times when walking by you weren’t greeted unless you were grabbing a taxi and it felt like we weren’t ‘their customers’. I think maybe because the Butlers own the relationship with the guests but other staff seem to be a little too hands off and less friendly. We were escorted by our butler to our room and given a quick tour, shown how to scan for menus, setup with their contact to use FB Messenger or WhatsUp to send them messages and how to setup our return COVID test. I’m not sure when would have been a better time to do all of that but it seemed awkward standing in our room going through it. My husband had arranged for a special bottle of champagne in our room with a beautiful bouquet of flowers that was a nice touch. The hotel also supplied a bottle of wine but it seemed a bit awkward placed next to the champagne. It seems like that could have been brought the next day for maximum impact. While I wouldn’t be so nit picky about these things at a different resort, for the Rosewood’s reviews on TripAdvisor and high expectations with the high prices, I expected the details to be thought of. Sadly, the lack of details got worse from here… The Room: We reserved the Oceanview Junior Suite with Rooftop Terrace and was put in room 505. No upgrade but after seeing the Oceanfront room, I’m glad we didn’t. Those rooms lack privacy as the adult pool is right in front. Nothing like sitting on your terrace and having someone sunbathing 4 ft away listening to your morning breakfast conversation. We liked the location of this room and being on the end of building 5 allowed for super easy access to our terrace when we ordered breakfast on the terrace. If you were in 506 or 507 they might have been more private, with a spiral staircase to the rooftop, but food delivery would have had to come through your room and this side entry made it super easy. Several times the staff left our dirty dishes on the patio even though they confirmed they would be back in an hour to pick them up. The room is just like in the photos but somehow lacked a wow factor. Maybe because I’d looked at so many photos online or following the resort on Instagram but it felt a little anticlimactic. The rooftop terrace was nice but it didn’t really feel like a space you wanted to spend a lot of time. Two chairs in the sun, a sofa bench in the shade…and that’s it. The views were okay but you couldn’t really see much from the chairs. The hot tub on the terrace seemed like an afterthought. It’s small, barely big enough for two, and unless you contort yourself, you’re staring at a white wall. Being a half circle off to the side, it’s super awkward. I definitely prefer the plunge pool at Pedregal. Also, the chairs and table on the patio are nice for lounging but having meals out there was uncomfortable. The table is low so your bending down eating the whole time. Having a small dining table would be much more ideal. There’s enough space if they removed the useless side table. Inside the room, the painted night stands didn’t quite match the luxe feeling the resort was trying to go for. The headboard is pretty but not comfortable to rest against. The fireplace is wood burning but you had to request the wood and seemed like to would have been a mess to use. The TV was older, not smart. The ceiling detail was nice with a much needed ceiling fan. I didn’t notice any distinct smell like of the room like at Pedregal. When we would return to that room, it smelled amazing from the wood. The long hall bathroom has lots of doors and our closet door wouldn’t fully close so it would swing open unless you slammed it. The shower was nice with great water pressure and a cute window that you could open to the outside but the shower head was an ugly grey plastic. I’ll take great shower pressure over aesthetics but for $1200+ a night, it seemed cheap. The Bvlgari toiletries had a gender neutral scent but the conditioner was terrible. Definitely bring your own. The loafa that was provided was nice. Having two separate sinks was okay but I picked the sink closest to the window for better makeup application and it was home to a family of tiny ants. We reported this to our butlers but they were there the whole visit. Several times I would pick up my makeup that would have an ant on it and they would travel down my arm. UGH! You are supplied bath salts and bubble bath for the large bathtub with a 3 wick candle in the bathroom was a nice touch. The tub filled up super fast so that was convenient but the vinyl tub pillow didn’t look or feel very luxe. And was awkward to try and share between two people. The bed was comfortable though and the linens nice but didn’t stand out in any way. Not a nice cozy bed to crawl into at the end of the day but in my 15+ times to Mexico, I don’t think I’ve ever had an amazing bed experience. We ordered a foam and hypoallergenic pillow and neither were very comfortable. We ended up sleeping with the feather pillows provided that turned out to be the best of the three. Housekeeping was good, though they left some of our wine glasses out for several days. They did leave us bookmarks for our book and on the 5th night she left a sunglass cleaning cloth. The daily treats left in our box in the afternoon seemed like a weird time to receive them. I think we only ate one, but it was good. The nightly turn down was nice but the signature scent you get to pick was too weak to smell. Every night you got a small gift on your pillow but left them all but one at the resort. Who needs 8 mini dolls? Butler Service: The ability to message the butlers was an amazing service that we hadn’t experienced before. One of three butlers, Gabriela was great and always smiling…even under the mask. She was personable and would greet us anytime we saw her throughout the property asking if we needed anything. Edmon was also good but at times felt like he was going just going through the motions. He did carry a small book with our details and plans so it was nice that he knew what was happening with us. The butler service came in handy on our second day. Our breakfast service at the restaurant wasn’t good and we had to track down our waiter to get the bill to sign. We brushed off the poor service. I arrived at the pool around 10am while my husband went to the gym. All the chairs around the pool were all taken. I walked over to the grassy area where additional Chairs are and the attendant was busy talking on his ear piece and didn’t see me. He continued folding towels until I waved him down to ensure the seats were not taken. He came over and placed the towels on the chair but didn’t say anything more to me. No niceties, no smile behind the mask. A few minutes later, another person came by and dropped off a bucket of ice with several water bottles, but again, didn’t say a word. After sitting there for about 15 minutes and no one coming by, I pressed the server button that’s placed at each set of chairs. Another 10 minutes goes by and still no one shows up. By this time my husband arrives and he pushes the botton again. Another 10 minutes later, a waiter arrives and again…no greeting, no smile…just ‘what would you like?’…how about a ‘Good Morning, how are you? How can I help you’!?! I inquired about any speciality cocktails and he didn’t know so he radioed back. Aperol Spirits. Hardly seems like a signature drink but I ordered one anyway. Our drinks arrive 10 minutes later. In addition, it’s starting to get hot. We had asked two attendants about raising the umbrella but we were told that it was too windy in our section (even though all of the umbrellas around the pool were open). We were told the supervisor made the rules but they would check. Neither of the attendants came back but shortly after we received our drinks, I assume the supervisor came over to let us know it was still too windy and that we could move closer to the pool where two chairs had opened up. He said he would assist us with our things but never made a motion to help, he merely stood there while we packed up and moved towards the pool. Another attendant had set up the towels and more water but then disappeared. At least an hour goes by and literally not a single person came by to check on us. It’s like they rely on those buttons to know when someone wants something and the rest of the time…they don’t want to bother you. I get that some people don’t want to be bothered but it seems like an easy cop out for lazy service. It’s okay to check on your guests! We withnesed many workers walking around with towels or standing around, all talking to each other on their radios but no one really doing anything to help the guests. I’ve actually never seen this many people so busy at doing nothing. We messaged our butlers about the terrible service and within 30 min Gabriela and Edmon arrive at our chairs, apologizing for the poor service and let us know that they would talk to the pool manager. We then started receiving our drinks within an appropriate time and they called when we hit the button. They even served our drinks to us in the pool when we left our chairs to take a dip, exactly how it should’ve been before. Sadly, the next three visits to this pool was exactly the same lack of service. You could press the button and you’d be lucky to get anyone, and when you did, there was no smiles, no small talk, no personality. Just take your order and leave. Definitely not 5 star service and a severe disappointment given how many other reviews rave about the service. As a side note, the staff all wear masks and so it can be hard to read facial expressions but you can still tell when someone is smiling and overall…there was a lack of smiles and friendliness throughout the resort. We visited the Oasis (lazy River) pool twice. The first time we had great service. The second time, the server had to come back THREE times before he got my husbands watermelon margarita with sugar rim correct. That second day they also ignored the button even though when I asked if my button was working, we tested it and he received the notification on his watch right in front of me. The pool was NOT busy on this day. Another note about the pool, the lazy River only really works about 50% of the River. The jets aren’t strong enough in the front to push you around so you’re left floating very slowly, so definitely don’t think you’ll be able to float around the river lazily for a few hours. In addition, the pool is at the base of Arbol which has live music. For some poor reason, they’ve built the stage in direct line of site for many of the lounge chairs. Just what I want to look at while relaxing at a beach front resort…a white stage with tacky rope around it asking that you don’t climb on it. I will say the bathrooms were very nice for the pool but they also double for Arbol in the evening. We had dinner there one night and everything was very good. They even brought over a free, very good chocolate dessert for my birthday even though it wasn’t for a few days. We booked pedicures for day two at the spa. $260 for two pedicures and one manicure. Sure, why not. The service was nice and my nail technician was the second happiest person I encountered at the property. She gave a great manicure that lasted nearly an hour but my pedicure felt a bit rushed. The massage portion only lasted a few minutes and I was done in an hour and a half. I’d say skip the nails and have them done prior to your arrival. I realize that this review is long but if I had I read a review like mine prior to booking, I could have potentially saved myself $12,000 so I’m trying to help others who care about the details…carrying on… On our fourth day there, we had our spa reservations for a 3.5 hour treatment that included a body scrub, 90 minute massage and a petal bubble bath. The spa is on the smaller side and the whirlpool, cold plunge and lockers closed due to COVID. We had been told we could use the amenities for 15 min before or after our treatments but they never made the offer. Our scrubs started out the treatment great and the private outdoor shower was fun before heading back into the same room for the 90 min massage. What was not fun was the massage tables. These all wood tables have a thin padding on them that after the 60 minute scrub, started to feel like laying on concrete. The longer the massage went on, the worse I felt. My lower back was killing me. I asked for additional bolsters but they didn’t help. I thought I was being overly sensitive so I powered through but it wasn’t until our service was over that I realized my husband was in even MORE pain than I was…who was also trying to power through. We both got down from the tables feeling worse than we had when we came in. We reported our pain from the tables to our therapist and they spoke with the manager and he comped our service without an argument. I was glad they took care of it but this treatment was supposed to be one of the highlights of our stay and it was a failure. Our therapist were good, they just lack the proper tables. You might get away with a 60 minute massage here and feel okay but being on that table for 2.5 hours made us feel like we were 90 years old. Skip the spa. The evening before my birthday we booked dinner on the beach. The sand ledge is so high though in the section in front of the resort, you never see the water surf. You can hear it, but you can’t see it. So our dinner on the beach was essentially looking at a sand dune. Behind us were the beach cabanas we had reserved but based on the view, we canceled our reservation and kept our $600. As for our dinner, our candle on the table was never lit, our fire pit went out and our waiter kept disappearing. Two other couples were also having dinner on the beach as their waiters stood tentatively by. Ours disappeared for long stretches of time. The food from the Sea Grill was good but it was too dark at the table to see what we were eating. He did finally bring $2 book lights to attach to our candle so we could see what we were eating. We ordered a banana split for dessert and was again given a nice birthday wish with a candle…and I bring this up because… The next day ON my birthday…not a single thing was done special at the resort and not a single person wished me happy birthday. I’ve seen the silver happy birthday balloons Over the bed on Instagram…nope. The large cupcake when I arrived that was told would be delivered…nope. Breakfast at the restaurant…nothing. My husband had arranged a huge surprise for me that took us off the property and as we left…not a single person wished me happy birthday as we left for the evening and not when we arrived back several hours later. Thank goodness my husband made me feel special on my birthday because the hotel definitely did not. Just a couple of other things to note: There is no drama to the resort. The entrance is non-descript with a boring entrance. Also, with not being able to see the waves crashing because the sand is so high, the normal dramatic Cabo fashion against huge boulders we experienced at Pedregal and at dinner as Esperana is missing. The resort only has 83 rooms so it’s actually fairly small. The other large buildings in the back are part of the residences. If you want to leave the resort, taxis are $25-35 per trip so if you want to go to go anywhere, even dinner just 10 min down the road, plan an extra $50-70 for your dinner. Gym classes cost an additional fee. Expect to pay $25+ for any kind of cocktail. Pizza by the pool…$50. We went into this trip thinking Las Ventanas was one or two steps above Pedregal but I would say the opposite. We stayed at Pedregal five years ago so I don’t know how it is now that it was purchased by Waldorf Astoria or if it’s plagued by poor service but I would say LVP is way over priced and wouldn’t recommend it to anyone given the price.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Be prepared to spend 3x what you normally would for things in Mexico.
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4 Helpful votes
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Response from Las Ventanas Restaurants, Owner at Las Ventanas Al Paraiso, A Rosewood Resort
Responded yesterday
Dear amacurry, We are sorry to hear that your stay was not entirely up to your expectations. We would love to connect with you on a private basis. All my best, Frederic Vidal Managing Director
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lakecomodude wrote a review Jun 2021
Scottsdale, Arizona1310 contributions844 helpful votes
My wife and I just finished three nights at the Four Seasons in Punta Mita and three nights here. Last Ventanas was so far and above nicer in every respect. First of all the architecture is simply gorgeous as are the gardens. I have never experienced a level of service as I have here. Let me give you an example. We had a personal assistant to help us solve any problems who was available 24 hours a day. They also make use of technology because he set me up with WhatsApp so that all I had to do was write him and he would solve a problem. By the way I would like to give a special shout out to Jesus who was our personal assistant and made this trip so easy, wonderful and fun. The restaurants here are absolutely delicious. The breakfast alone was a reason to come here. Waiters and various other personnel are all over the place constantly offering a variety of food and drinks. Our breakfast was included and every day a delicious homemade cake arrived in the afternoon. As my wife and I would sit at the pools young men would come by with delicious fresh fruit Popsicles that were free to keep guess entertained and cool. Furthermore the ocean here is fascinating. There are wicked waves and the wonderful sound that comes off of the ocean is here 24 hours a day. Don’t hesitate in coming here. I guarantee you that it will be one of the nicest places you’ve ever been to and I can’t imagine any other hotel on earth that has better or more friendly service than you will get here.
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Las Ventanas Restaurants, Owner at Las Ventanas Al Paraiso, A Rosewood Resort
Responded 4 weeks ago
Dear lakecomodude, Wow what a wonderful review! It is a pleasure to hear we achieved our goal of providing the ultimate service and guest experience. I passed along your feedback to all of our team members including Jesus! Thank you for your beautiful comments about our restaurants and pools. All of us here at Las Ventanas look forward to pampering you again soon. Hasta pronto! Frederic Vidal Managing Director
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PRICE RANGE
US$862 - US$1,863 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
las ventanas al paraiso, a rosewood hotel san jose del cabo, las ventanas al paraiso hotel, las ventanas al paraiso resort, las ventanas cabo san lucas
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosSan Jose del Cabo
NUMBER OF ROOMS
84
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Frequently Asked Questions about Las Ventanas Al Paraiso, A Rosewood Resort
Which popular attractions are close to Las Ventanas Al Paraiso, A Rosewood Resort?
Nearby attractions include Cuadra San Francisco (0.4 km), Wild Canyon Adventures (5.7 km), and Chileno Beach (5.0 km).
What are some of the property amenities at Las Ventanas Al Paraiso, A Rosewood Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Las Ventanas Al Paraiso, A Rosewood Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Las Ventanas Al Paraiso, A Rosewood Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Las Ventanas Al Paraiso, A Rosewood Resort?
Yes, free parking is available to guests.
What are some restaurants close to Las Ventanas Al Paraiso, A Rosewood Resort?
Conveniently located restaurants include Vela, El Meson, and Pan Di Bacco Merkado.
Are there opportunities to exercise at Las Ventanas Al Paraiso, A Rosewood Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Las Ventanas Al Paraiso, A Rosewood Resort have an airport shuttle?
Yes, Las Ventanas Al Paraiso, A Rosewood Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Las Ventanas Al Paraiso, A Rosewood Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Las Ventanas Al Paraiso, A Rosewood Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Las Ventanas Al Paraiso, A Rosewood Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.