Jesus Herrera was AMAZING. He made the experience so pleasant and had great suggestions. The highlight of the night was the amazing drink he made me. Me and husband will definitely be returning thanks to his amazing service. Everything was delicious.
Overall, excellent for the value you pay. My fiance and I had a great overall experience. It is not the most luxurious place but they keep is very well maintained and very clean. All staff were friendly and attentive. We spent seven nights and will probably be returning next summer. The food was also very good. Always fresh and tasty at every restaurant. We had no complaints. Shout out to Maria Enriqueta at the lobby bar. She was a great server every time we were at the lobby bar! :) Also, the hotel was very good with practicing COVID protocols and keeping up with temperature checks, cleanliness and disinfecting.
Carlos was a breath of fresh air. Very knowledgeable of the menu. He suggested great options and I enjoyed the experience. He was very personable and made sure we were happy. I would definitely return because of Carlos. Thank you for the 5 star treatment.
freaking incredible!!! Alejandro and Carlos were amazing! Alejandro is cooking up some amazing sashimi grade sushi. Sit at the bar if you can!! Angel up in the sky bar hooked us up! You gotta try the tostada!!!
Marcos Iglesias and Yamilet Perez took great care of us at Las Olas restaurant! We looked forward to eating there every day! We enjoyed the food and beautiful view. Very friendly staff. So many fresh juices to choose from, too!
My wife and I returned to Barcelo Gran Faro in San Jose del Cabo and are glad we did. We believe it is our 7th stay. The resort itself is in good condition with immaculate grounds. Every so often an iguana will make an appearance. Emphasis is on cleaning from the rooms to the restaurants. We were happily greeted by Luis in the lounge, and he was genuinely pleased that we had returned. He is always ready to answer a question or make a dinner reservation. The Premier Lounge has genuinely friendly and helpful staff to assist with drinks, and we tried a couple of new ones thanks to their recommendations. Eduardo and a female server whose name escapes me (sorry) enhanced our stay. That lounge also has some very good coffee. Our room was comfortable and well-cleaned daily. We dined in the Mexican restaurant Las Jicamas one evening and we’re impressed by the menu selection, food quality, presentation, and excellent service by Mr. Miguel Navarro. I hope that I get these names correct, but I must give credit where credit is due to the staff at the wonderful breakfast buffet where our day began with excellent made-to-order omelets by Beatriz, plenty of fresh fruit, and oatmeal with toppings from amaranth to coconut. Thanks to the efforts of hardworking staff Eduardo Cervantes, Bryan Ramirez, and Desiray Ramirez, our coffee cups stayed full. Suggestion: try the Jugo Verde (Green Juice). Stella at Las Islas snack bar provides ample choices to fill in the hunger gaps from ceviche to fresh guacamole to fresh fruit. I believe she has been there prior to our 1st stay back in 2013. The dinner buffet at Albatross had ample choices for all and some of the best chargrilled meat I have ever had. Special thanks to Angelica Ibarra for the great service in addition to the personable Fanny Sanchez, Enrique Orozco, and Miguel Estrella for providing table service and drinks to enhance our meals. Evening entertainment was enjoyable, particularly the Mexican evening, the Michael Jackson impersonator, and an Elvis evening with an excellent band. Within walking distance is La Comer for any shopping needs and a bus that leaves across the street for downtown Cabo San Lucas. I found a new Irish pub there I enjoyed: San Patricio Irish Pub a short walk from the marina. Directly across and down the street is a convenient strip of stores featuring a couple pharmacies, a coffee place, clothing items, cafes, and restaurants. Some have evening entertainment. We enjoyed our return to Barcelo Gran Faro and are already contemplating a return.…
Amayrani Torres was super helpful when restaurant and I couldn't get any help for my mom on room service she talked with someone and she was able to help me get food for my disabled mom. She was always pleasant every morning when I went to get coffee for my mom. She made our trip very pleasant.
We came here twice and both time we had Miguel as our server. He was very polite and informative about our food. He was an excellent server. He treated us as he treated others. Would recommend asking him as your server.
My fiancé and I traveled to this Hotel, as we searched for months on the best place to trace, and decided that this would be a great option as neither of us had been here. The service was outstanding, the food was great, the facility was clean, and there were so many friendly employees that we encountered throughout our stay. One of the most memorable ones, was Eduardo, I believe his last name was Cervantes, who was the good and beverage manager at this facility, and he truly made our experience even better. He answered questions and always was friendly to all of the guest, and I know my fiancé and I would both agree that he would be one of the reasons we will be returning in the future. Keep up the great work management staff!
I travel so much for business and to visit my family in Mexico, and I have never encountered such an amazing employee, like Eduardo Cervantes! He was extremely helpful, and always had a smile on his face any time that we saw him around the hotel. The are he was working in was always clean and welcoming. My family and I will definitely be back to this resort. Thanks Eduardo for being a great asset to this hotel!
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