Reserved double room for 3 people on their website. At check in they did not show 3 people on the reservation. They charged us an additional $25. Then after that they took us across the street and down 1 block where our room was. At first the room looked fine but, the shower was grimy and the shower head clogged. The staff did not smile and seemed robotic. It made us feel that we were putting them out to ask for water or towels During the night it became quite hot and stuffy in the room. We had no water to drink and that air conditioner was extremely noisy and rattled it didn't even cool the air. I did try the pool but, it definitely needs some attention. We vacation quite frequently to this area and my wife has always wanted to stay there. To say the least she was very disappointed. We will continue to visit San Jose Del Cabo but will find other accomodations.…
Love this place, but... They are almost impossible to contact if you live in USA. We try to use their site to help their business but if anything in the reservation needs addressing, the chance of them returning emails or phone calls seems to be unlikely. Caution when giving them any banking information as it appears the only way to deal with them is with fraud assistance with a large credit card company.
If you want an all inclusive or a swim up bar then don’t come here to Encanto Inn. This is a nice quiet Boutique Hotel. We stayed in a Poolside Suite which was a little more than we wanted to pay but very comfortable. It is in a great location for some of San Jose’s best restaurants and the town plaza. It’s in the Art District and easy on street free parking. The on site restaurant, Habeneros, was a great surprise. Very good, try breakfast or the fish tacos at lunch. They will check on you poolside if you ask them. Good clean rooms. Other rooms with kitchenettes are across the street and maid service was consistently good. Small, clean pool. Really enjoyed a relaxing 6 days.
This place is really beautiful and well-decorated. The restaurant attached is absolutely delicious. Only thing that was a bit weird was that the bathrooms in the rooms are not closed off. So if you are sharing a room with anyone, they can hear/smell your business. It's a bit of an awkward set up and I don't know why they don't just fully close the wall off instead of making it a half wall.
I loved this inn. Very quiet and clean. The staff was very pleasant, the location was excellent. The only reason I did not give 5 stars was because the web site says there is a restaurant, there is not. The lounge chairs at the pool need replaced and the tile at the top of the pool needs cleaned. The gardens are beautiful with many birds chirping