Our family stayed in one of the 3 bedroom Residences and it was nothing short of perfect! We loved the pool and jacuzzi, the patio was perfect for relaxing and watching the sun rise and set. When my husband and I booked our stay for a family trip with the kids and both sets of Grandparents (10 people), we wanted to make it special since we'd be celebrating 3 birthdays. We began emailing the resort to plan for our arrival and we were blessed to be connected with Guillermo. He is so amazing that he began planning with us and coordinating, a full month before we arrived. Guillermo thought of every detail, when we arrived he had dinner reservations booked and the house was fully decorated for the birthdays. He had gourmet cakes waiting on the table for the birthday celebrants and they were so pleasantly surprised. That was just day 1! The residence had everything we needed to relax and enjoy the family trip. The cleaning staff (Maria) was very nice and meticulous about keeping everything clean and every day our private pool was maintained by staff. Isaac from room service was sure to get our orders correct and even delivered the food himself to make sure we didn't wait too long. I want to emphasize, I truly believe it was Guillermo that made this trip such a memorable experience. He was so responsive, ensuring we were picked up by the golf carts, arranging taxis, even stopping by everyday to check on us. He ensured we had our Covid testing scheduled and he never hesitated to help, even on his days off, he was still coordinating to ensure my father-in-law's birthday was special and arrange for his colleague Jennifer to help us take pictures as a family. Jenny was great, so patient and helpful with taking pictures and setting up the cake. We could truly tell that Guillermo has a passion for his job and he truly strives for excellence in all that he does.…
Our 3br Residence was in over the top!!! Amazing checkin -Omar was so knowledgeable beginning to end.. Any reservations we needed were handled with perfection.Josue our Butler for the week could not have been better. Carts anywhere anytime, reservations, anything we asked for …nothing was out of reach! If you want a truly magical experience in Mexico this is the place. Your own swimup pool bar and hot tub, 2-story private house with 2 primary suites and plenty of gorgeous marble everywhere. Our unit had an outdoor shower, firepit, and washer/dryer. Luxury for a week w/your own butler. HACIENDA ENCANTADA ROCKS!!!!
My sister and friend and I have come multiple times within the last couple of years now, and always request Guillermo as our butler. We stayed in a villa for 2 weeks this June for our birthdays (all 3 of our bdays landed within that 2 weeks), and on our last night, we returned to our villa from dinner to find a birthday surprise. He had our living room totally decorated! Confetti, streamers and balloons were everywhere. We felt like kids on Christmas. It was such a special touch and topped our trip off with such a special memory. My boyfriend also had Guillermo arrange to surprise me with a bouquet on my bday. Coming to The Hacienda always feels like seeing family. Thank you!
We have been going here for 8 years. Why? The service is exceptional, the atmosphere is second to none for fun and relaxation and the location is central. Additionally this is a very safe community with guard check in. My family can be at the pool, playing volley ball, putting golf and as a family we eat and stay in top class restaurants and accommodations and ultimately we are safe while having the time of our lives and building memories.
We just returned from a week in Cabo to celebrate my daughter’s graduation, we stayed in the Residences. We had both Josue and Jenny for different parts of the week attending to us, they were so attentive and sweet. They were responsive to our needs, cheerful and all around welcoming. I highly recommend staying here. The new rooftop pool and the juice bar Fresco are TO DIE FOR.