Showed up at our resort Pueblo Bonito Blanco looks can be very deceiving!! Upon check in I was promised that all 3 couples would at least be on the same floor!! Well that didn’t happen . We were all on different floors!! Then once we got our rooms 2 of us who were celebrating our anniversaries 25 and 30th had these rooms that looked like something out of flinestones cartoon!! Ever thing was concrete including the sofa with some gym pads on them for comfort!! Also we requested that the beds be put together instead of 2 double beds, again that wasn’t completed and had to go to front desk to arrange!! We were asked if we were celebranything special thru reservations and again I told them 2 anniversaries. Our room had champagne and a beautiful plate of cheesecake wishing us a Happy Anniversary, however our friends did not!! Very disappointing!!! We spent 3 days so far at the pool at Blanco and service has been BAD!! Even tipping extra!! We can never find our server, he or she doesn’t introduce their selfs!! And if u go to the bar it’s a horrible long wait!!! Don’t waste your time tipping extra!! Yesterday was bar far the worst day of the trip!! Went into the women’s restroom where there was a at flying around!! When I told the cleaning service she went in and said it’s just a bat and will be fine because it’s hanging on the wall!! After a day at the pool my husband and I went to our room and there was water EVERYWHERE in the closet and running under the bed!! It ruined a pair of shoes and a jumpsuit I bought at a boutique in Florida that I have yet to wear, which is now ruined !! Has bleach spots and brown on the bottom half . I assume it was hanging partly on the ground!! I went to the desk and management moved us to the third floor one bedroom. Much better room but again everything is very outdated!! We made our way to Pueblo Bonito Sunset and let me just say WOW!! The service at the pool is what I expected!! Introductions from our pool staff, friendly amd want to make sure we are happy, THE GUEST/THE CUSTOMER!!! Service is impeccable at the Sunset!! The service at the Blanco is a BIG Thumbs down!! We also were told that Blanco would have been torn down last year but because of covid they stayed open to let timeshare members get another year!! In the future stay at SUNSET!! Absolutely Beautiful!! Staff is Amazing!! Very disappointed Anniversary trip!! I guess I will have to schedule a different trip to celebrate because this one has left me in tear!! Please take these issues seriously if you are booking thru Pueblo Bonito or a separate independent travel agent!! Bad and disappointed Anniversary trip Cynthia Burns!!…
Stayed at Pueblo Bonito Sunset Beach, Monte Cristo accommodations. Amazing experience with our concierge Edgardo who helped plan whatever we needed. We are very pleased with him and miss our time there. Looking forward to our next visit.
Great service. Great staff, Very clean. Freddy Sanchez at cilantro’s beach area was AMAZING. We had an a great stay. Ivonne at las palomas restaurant was also fantastic. In summary, everyone here was awesome.
Attended a wedding on the beach. Great number of staff members went out if their way to make sure guest got to eat well, and stay hydrated Freddie Sanchez #1 at beach service, very hard worker, kept us and all guest around spoiled with great customer service. Yvonne, server at la Paloma was also extremely polite with excellent customer service. Great place for a quick get away from Los Angeles.
What a wonderful time at this beautiful resort! Weather is great. Angel,Carlo, Suzanna, ivonne, Alfredo, Areli, Silvia, Arline, Daniel and Kenny! You guys are awesome and rocked it! Cheers! Thanks everyone.