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This hotel has 2 floors but starts on the second level of the building with a long flight of stairs to the hotel. The building does not have an elevator. We started on the second floor of the hotel and when the staff saw that...More
Thank Beverley P
Response from Gerente G, Manager at Hotel del Portal San MiguelResponded 5 April 2017
Thank you for choosing hotel del portal! we are very glad you enjoyed your stay and look forward to your next visit!
unfortunately UNESCO does not allow the installation of elevators in historic building!
we look forward to your next visit with us!
Yes, the stairs are steep. No, there is no elevator. Yes, some staff have few English skills and all could be friendlier and more accommodating. No, there is not AC. Yes, there are interior rooms with no windows. Ours was one of these but it...More
Thank Paula M
Response from Gerente G, Gerente at Hotel del Portal San MiguelResponded 2 February 2017
Dear guest thank you for your comments we are glad you had a good time at hotel del portal since hotel del portal is situated in the heart of historic center of san miguel de allende, and is protected by UNESCO no major modifications are...More
No staff available to open the door late night after dinner. We had to wake up other customers to get the door for us. We tried to call the hotel but there was no one there. Others had the same issue. The reception's phone kept...More
Thank Babarelli B
Response from Gerente G, Gerente at Hotel del Portal San MiguelResponded 20 January 2017
We are terribly sorry for your experience the responsible person for this negligence is no longer working for us we hope you can give us a second chance in the near future
The place is in the middle of all San Miguel's action.
Of course it is not a 5 star hotel bit it has a/c hot shower and clean sheets on the bed.
Taking a car is troublesome as they do not have a walking distance...More
Thank Andres E
Response from Gerente G, Gerente at Hotel del Portal San MiguelResponded 1 November 2016
thank you for your comments as you may have noticed portal is in the heart of san miguel streets are closed for cars so parking can be a tricky business but we are of the few hotels who offer secure and free parking we just...More
Room 105 has no outside window. Ratty towels w/ holes in them. For 2 people: 2 small bath towels and one face towel. No vent/fan/window in bath. No hot water. No closet...only half-sized armoire. Steep, uneven steps up to lobby. Unfriendly people at front desk....More
Response from Gerente G, Gerente at Hotel del Portal San MiguelResponded 20 September 2016
we are sorry to hear your comments!
hotel del portal as you well described is located in the heart of san miguel which is declared world heritage by UNESCO which means no modifications can be made to the old structure in order to preserve its...More
No elevator. They aren't permitted to renovate/remodel any of the historic old buildings. Due to your mobility issues with stairs, I would recommend a different (non-historic) hotel with wheelchair access (even if you do not... More
No elevator. They aren't permitted to renovate/remodel any of the historic old buildings. Due to your mobility issues with stairs, I would recommend a different (non-historic) hotel with wheelchair access (even if you do not use a wheelchair). It would have the accessibility you need.