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Kore Tulum Retreat and Spa Resort

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Carretera Tulum-Boca Paila KM 3.8 Carretera Federal Playa, Tulum 77789 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1812)
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Panoramas (9)
Room & Suite (619)
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#73 of 207 hotels in Tulum
Kore Tulum Retreat and Spa Resort is a temple of health and beauty devoted to the fine art of indulge and relax our guests. Located in the Paradise of Tulum. Only 90 minutes away from Cancun International Airport. Is the perfect place to enjoy an extraordinary Wellness Holistic Experience where you will find the right balance for mind, body and soul.
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Location

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Contact
Carretera Tulum-Boca Paila KM 3.8 Carretera Federal Playa, Tulum 77789 Mexico
Name/address in local language
Getting there
Cancun Airport112 kmSee all flights
Aerodromo de Playa Del Carmen62 kmSee all flights
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2180Reviews201Q+A100Room tips
Traveller rating
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Popular mentions
Gil O wrote a review 4 Sep
New Brunswick, New Jersey2 contributions1 helpful vote
I'm here now. Good: location, room is large, large pool, friendly. Free parking, secure. Bad; one restaurant for all meals, very low quality food. You can only see the ocean but there is no access to swim so it's just the pool. Hotel need a facelift Very bad. No internet anywhere unless you pay.
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Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat and Spa Resort
Responded 5 days ago
Thank you very much for enriching this platform with your comments. All your concerns have already been channeled to the different areas to get fixed.Our free internet areas are (galleria bar and front desk) so, we apologize for not leting you know that information, if that was the case. I hope you give us the opportunity to change your opinion with our improvements in the future . Regards.
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Bianka S wrote a review Aug 2021
1 contribution1 helpful vote
The views and room were amazing. Most of the staff was very helpful and kind, but.. There are better resorts in the area where you wont be robbed by the staff. My friend and I both had our phones and her entire wallet stolen one night. Our room keys were in the wallet and when we went to get a new one, the staff didn't even mention filing a report until the next day (the night staff that night were very sketchy). The following night, after spending all day asking staff and guests about it, only her phone pops up. No wallet, my phone still gone. These are NOT isolated events as I've seen countless stories who say the same things. I get it, I'm sure it sucks catering to tourists who aren't required to pay you, but it's very unfortunate that this has become a regular thing and your business does nothing about it. They supposedly "conducted an investigation" and gave us a phoney "police report" that was not at all valid, but wouldn't tell us which staff member found her phone so we could ask them questions. It's all very weird, really feels like a scheme they've got going on. All in all, I'd recommend staying somewhere else.
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Date of stay: August 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat and Spa Resort
Responded 2 weeks ago
Dear Bianka, Thank you very much for sharing your opinion and experience of your recent visit to the property. It will always be important to listen to your feelings and at the same time let you know that we are always in the best position to help. At the property we have very effective protocols to follow in cases of loss of valuables of our guests and in most cases they have been recovered. When it was not, the reason was that it did not happen inside the property. We are truly sorry that you had this experience on your visit. We look forward to welcoming you once again and reversing your opinion of KORE TULUM RETREAT AND SPA RESORT. Regards.
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Traveler wrote a review Aug 2021
Lashkar Gah, Afghanistan4 contributions1 helpful vote
+1
Sheets had blood stains. Jacuzzi filthy. Mold and dirt all over the room. Bugs everywhere. Dirty walls. Dirty showers and floors. Poor customer service. WiFi terrible. Safe in room not working. Beware of staff thieves. They do not clean at all. Just disgusting and un safe. Fake liquor as well. Please be careful. We had to leave a few days early because of how terrible it was.
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Date of stay: August 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat and Spa Resort
Responded 3 weeks ago
Dear Storyteller, Thank you for sharing your sentiments following your recent stay at KORE TULUM RETREAT AND SPA RESORT. We are sincerely sorry about the unfortunate and isolated situation that you experienced, this does not depict our usual standard and we are confident that on your next visit you will find our services much more improved. We hope to have the opportunity to welcome you back. Warm Regards Victor Bernal/Guest Services.
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Levi R wrote a review Aug 2021
1 contribution
My girlfriend and I stayed at Kore for a week and could not be happier. The staff was very friendly and accommodating. The hospitality was amazing in every regard. Bartenders and restaurant staff were friendly and remembered my drink order immediately. The rooms were clean and spacious. Close to downtown and several restaurants/bars. We will definitely be coming back.
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Date of stay: August 2021
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Response from Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat and Spa Resort
Responded 3 weeks ago
Dear levir206, It was absolutely refreshing to read your comments and very delighted that you had an enjoyable stay. We always endeavor to deliver the highest quality service to all our guests while keeping health & safety as our top most our priority, we are happy that this is evident during your stay. Thank you for the perfect rating and we look forward to welcoming you back for another KORE TULUM RETREAT AND SPA RESORT experience. Warm Regards,
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Dana Loreto wrote a review Aug 2021
Lompoc, California1 contribution
Such great service! everyone was very attentive and super generous couldn’t have asked for better service! the views were amazing and the memories i made were unforgettable thanks to all the generous staff memebers! will definitely be coming back! My favorite employees were enrique from the front desk, jesus from the bar, janet from the kitchen, and of course the crepe bar lady <3 thank you all! and last but not least thank you ruel the executive chef for the amazing meals!
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Date of stay: August 2021Trip type: Travelled with family
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Response from Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat and Spa Resort
Responded 3 weeks ago
Thank you for leaving a review following your recent stay at KORE TULUM RETREAT AND SPA RESORT. We are happy that you had an amazing stay and delighted that you find quality in all aspects of our products and services. We are honoured by your kind comments and for giving us the perfect rating. We hope to have another opportunity to welcome you back again. Warm Regards,
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FORMERLY KNOWN AS
Zenserenity Wellness Resort Tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
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Frequently Asked Questions about Kore Tulum Retreat and Spa Resort
Which popular attractions are close to Kore Tulum Retreat and Spa Resort?
Nearby attractions include Hilo Rojo Tulum (0.4 km).
What are some of the property amenities at Kore Tulum Retreat and Spa Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Kore Tulum Retreat and Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kore Tulum Retreat and Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Kore Tulum Retreat and Spa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Kore Tulum Retreat and Spa Resort?
Conveniently located restaurants include Casa Maria, Mi Amor Restaurant, and Potheads.
Are there opportunities to exercise at Kore Tulum Retreat and Spa Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Kore Tulum Retreat and Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Kore Tulum Retreat and Spa Resort?
The staff speaks multiple languages, including English and Spanish.
Does Kore Tulum Retreat and Spa Resort have any great views?
Yes, guests often enjoy the ocean view available here.