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Ana y Jose Charming Hotel & Spa

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#40 of 87 Hotels in Tulum
Certificate of Excellence
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Ana y Jose Charming Hotel & Spa
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559 Reviews from our TripAdvisor Community

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Showing 414: English reviews
Layton, Utah
Reviewed 2 weeks ago via mobile

This is a review of the restaurant within the Ana y Jose Charming Hotel & Spa. We were quickly seated and presented a menu. The server was quick and efficient. We were specifically searching for good fish tacos. The server gave us detailed information regarding our options. My wife chose corn tortillas and I chose flour. When the food was...

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Helpful?
Thank dhill1212
Reviewed 25 October 2016

I just got back from my trip to Tulum. Staying at Ana & Jose Hotel was by far one of the best decisions I have ever made. Everything was outstanding, the food, the amenities, the service, the spa - It was just perfect! My friends and I had a terrific time exploring Tulum and all its beautiful beaches. I highly...

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Thank Carlota M
Boston, Massachusetts, United States
Reviewed 25 October 2016 via mobile

Absolutely loved it! I went last week with some friends and it was incredible. Best place to relax and have a great time. The staff were incredibly nice to us and the food was delicious!! I definetely recommend it

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Thank Maria I
Santa Fe, New Mexico
Reviewed 30 September 2016

Wonderful Charming hotel. We stayed in a suite with french doors opening to the ocean. No TV, but did not miss at all. the service is wonderful. Great coffee..Food good, not great, but Im a chef so I'm overly critical. This hotel is very expensive, but in Tulum I don't think I would want to stay anywhere else. The beach...

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Thank myradalland
Reviewed 5 August 2016

Overall, we loved our stay, here are our pro's and cons: Pros: -Sweet rooms which thatched roofs - Pretty good restaurant on site (convenient!) -Service: The staff was great! Especially Roger; he made our stay truly special by offering us advice on where to go and what to see, and in a way that made it seem like he really...

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Helpful?
Thank Megan L
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello Megan, Thank you very much for your comments. Your happiness is our goal, we will use them to keep improving our services. We hope to serve you again in the near future. Regards, Tulum Resorts.

Reviewed 4 August 2016 via mobile

From the moment we walked in to the lobby, we fell in love with the place. The reception was great. Even though we were checking in late, the staff was prepared for us. After a painless check in, which we were grateful for after a long day of travelling, we were shown to our room, which totally exceeded our expectations....

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1Thank Monoflex
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Dear Guest, We greatly appreciate your comment, we will take this review under consideration for further improvements of our facilities. We hope to serve you again in the near future. Regards, Tulum Resorts

Vancouver, Canada
Reviewed 2 August 2016

We stayed in the Arena room. We had our own private pool which was FABULOUS!! You could do 5 breast strokes from one end to the other. It was quiet and peaceful. We just loved it. And we really like Octavio!! He always brought us towels really fast when we went to lay on our private day bed down by...

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Helpful?
Thank Sunny T
Tulum Resorts M... T, Director de Relaciones con Clientes at Ana y Jose Charming Hotel & Spa, responded to this review

Hello Sunny, Thank you very much for your comment, we are glad that you enjoyed your stay, we look forward to welcoming you again next year, we will tell Octavio what a great job he is doing. Regards, Tulum Resorts

Atlanta, Georgia
Reviewed 31 July 2016

Stopped by for an after dinner cocktail last week. My drink was fabulous. So there was a bright spot to my experience. Unfortunately, the next morning at 6am we realized that we had left my husband's wallet on the table. It contained all of our money (not smart, I know), our credit card, ATM card and his license. We ran...

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1Thank Abita24
Tulum Resorts M... T, Guest Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Hello Abita, We are sorry to hear this, could you please provide more details of the date that you came to our restaurant so we may better assist you and resolve this matter. Our guests are are number one priority and this is the first time we have ever had this incident. you may write us to mario@tulumresorts.com Regards, Tulum...

Reviewed 12 July 2016

Beautiful rooms and loved the products in the room. Turn down service, extremely friendly customer service and concierge. Beautiful well kept beaches. My boyfriend was sick when we were checking in, the staff went above and beyond to expedite our check-in and ensure we were comfortable. Would definitely go back for the luxury experience in Tulum!

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1Thank Candice M
Reviewed 9 July 2016 via mobile

Stopped for lunch. Stayed till dinner. Just fantastic! Staff, food, sorroundings everything was fantastic. Would do this again a million times. So happy we made the trip! Gercon was the best waiter!..drinks were solid and 2 for 1. Outstanding

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Helpful?
Thank theconk2

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more   less 

Additional Information about Ana y Jose Charming Hotel & Spa

Address: Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: ₹ 22,870 - ₹ 44,174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ana y Jose Charming Hotel & Spa 3.5*
Number of rooms: 23
Reservation Options:
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Also Known As:
Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel Tulum
Hotel Style:
#14 Spa Hotel in Tulum
#25 Romantic Hotel in Tulum
#25 Family Hotel in Tulum
#26 On the Beach Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Ana y Jose Charming Hotel & Spa staff and other travellers.
23 questions
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Questions? Get answers from Ana y Jose Charming Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front rooms!”
 of 5 bubbles 76candicem, 12 Jul 2016 | Read review
“We had an ocean view, #2. Sliding glass main door which was difficult to lock and unlock but otherwise great!”
 of 5 bubbles muggie452, 14 Jun 2016 | Read review
“Check out the rooms with your own pool!”
 of 5 bubbles 853olgaa, 7 Jun 2016 | Read review
“Partial ocean views on the 2nd floor are the best!”
 of 5 bubbles nytraveller10a, 17 May 2016 | Read review
“Suites in the rear may hear more road noise but nothing too bad.”
 of 5 bubbles Nikkihv, 22 Feb 2016 | Read review
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