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Posada Luna del Sur

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Traveller (448)
Room & Suite (132)
Dining (30)
Overview
Calle Luna Norte 5, Tulum 77780 Mexico See on map
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Family Rooms
3 Star accommodation
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(901)
Traveller rating
  • 843
  • 111
  • 17
  • 7
  • 4
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Johnatan C
11
Reviewed 15 Aug 2018via mobile
We like the hotel. We stayed at the suite. Was very good and the air conditioned was working perfect. The rooms were very clean and shine.we loved the breakfast with the chef lupita.also they have a map with the best of tulum. Wifi free. Excellent
1 Thank Johnatan C
Itzhak Z
Tel Aviv, Israel
29592
Reviewed 27 Jul 2018via mobile
It is a nice small hotel near the city main street but far from the beach. The rooms are medium size and very clean with good airconditioning.
But we did not like at all the concept of the room. The bathroom sink is in the middle of the room in front of the bads. The bathroom door (shower and toilet) is also in front of the bads.
They serve nice breakfast but only Mexican food. No other choice.
The staff we very polite but they speak only spanish. Not a word in English.
The owner and the manager were virtual. We never saw any of them in 7 days. We also had an disagreement with them concerning the payment. Their cancelation rules are very strict. Think well before you commit yourself. I feel also that they are overpriced.
Thank Itzhak Z
Response from Tom E, Owner at Posada Luna del Sur
Responded 27 Jul 2018
Hello Itzhak! We thank you very much for your feedback, it is very much appreciated. We think this review doesn't really warrant 2 stars, as it really does praise the hotel and staff. Pretty much everything you mentioned was a positive, with the exception of a personal preference when it comes to the hotel room's layout. Our value is unheard of in this town: keep in mind Tulum is a very expensive place. This is backed up by us constantly winning (in 10 years+ of operating) the TA "Best Bargain" award. Our cancellation policy was mentioned numerous times to you, so not quite sure why you complained about it mid-way through your trip, hoping to get comped. As far as the manager being virtual, at the moment, we think this works well. We provide guests with everything they need to get by while in Tulum. No other hotel to my knowledge provides a high end custom map, explaining the layout of Tulum, filled to the brim with knowledge. We thrive to improve and evolve each day. Feedback like yours is key to our improvement and we thank you for it. Please come back one day and give us another chance to satisfy. Thanks, Tom
JND90
Hamilton & Waikato Region, New Zealand
114
Reviewed 24 Jul 2018
Awesome place to stay. Close to town. Clean and friendly staff. Would stay again. Toms handy map and recommendations were super handy!! Breakfast was yum and very fresh tasting. Minimal noise at night and no bugs in the room.
Review collected in partnership with this hotel
Thank JND90
Response from Tom E, Owner at Posada Luna del Sur
Responded 24 Jul 2018
Thanks for your review and feedback, it is very much appreciated! We are beyond happy you enjoyed your stay with us and as well enjoyed Tulum as a whole! Please come back and visit us again-- all returning guests receive a 20% discount, for their loyalty! :) Best wishes, Tom & staff
pplanto
Washington DC, District of Columbia
33
Reviewed 23 Jul 2018
We stayed here for four nights in a standard double. The hotel is well kept and maintained and while the room and bathroom looked a bit more dated than the photos, there was no real issue with either. Having the kitchenette was a real plus and the mini fridge was ice cold. Shower water pressure was pretty weak throughout our stay but I understand that's more of a Tulum-wide issue and water temperature wasn't ever a problem. Did not meet Tom, but communication was very easy with him via WhatsApp and he was able to book a tour for us to Chichen Itza and Valladolid on fairly short notice. The breakfasts were very good, freshly prepared, and very Mexican with a healthy amount of chile (chilaquiles, huevos rancheros, etc.), but I do think they would benefit from the inclusion of some fresh fruit or just eggs for those visitors who a) aren't quite so local in their breakfast tastes or b) just want something lighter for breakfast (all the dishes were pretty hearty). Just a suggestion as it was definitely a plus to have breakfast included. Coffee, tea, and fresh organge juice were available with breakfast as well. Really enjoyed Tom's included guide to the different area restaurants, bars, and beach clubs. We consulted it religiously and there were some great finds (Mezzanine--awesome Thai, Burrito Amor, and Villa Las Estrellas Beach Club). As I said, the hotel is nice and well maintained, and fairly well situated in the pueblo of Tulum, walking distance to a number of restaurants, shops, and such. That said, the pueblo itself is pretty meh and we know now that staying beachside would have been way better for us, even with the huge algae bloom/seaweed problem (it was everywhere). That's not a reflection on Posada Luna del Sur per se, just a matter of preference. We found ourselves spending most of our time beachside so it just would have made more sense and the constant back and forth in taxi (although plentiful, professional, and fairly affordable) got a bit tiresome. However, for those considering a stay in the pueblo, I'd have no hesitation in recommending Posada Luna del Sur. And for the price, it's a solid value.
Thank pplanto
Response from Tom E, Owner at Posada Luna del Sur
Responded 24 Jul 2018
Thanks for your review and feedback, it is very much appreciated! We are beyond happy you enjoyed your stay with us and as well enjoyed Tulum as a whole! Please note that beach hotels range from $250 USD all the way up to $2000 per night for limited amenities (depending on the hotel no electricity or minimal hours, as Tulum beach is off the grid, no AC, fruit for breakfast, etc); we belive our rate at $70 USD during low season, including a hot a la carte breakfast is untouchable, for a quality room. $70 USD wont find you much around the world, but we offer unbeatable value :) Take the 5 minute cab and save money, stay with us! :) Once again thank you for choosing us and please come back and visit us again-- all returning guests receive a 20% discount, for their loyalty! :) Best wishes, Tom & staff
Bu W
Sisimiut, Greenland
189
Reviewed 23 Jul 2018via mobile
I decided that I do not want to stay at the beachfront due to totally overpriced accommodations and massive crowds when I arrived in Tulum.

This small hotel is supernice, clean rooms, a little basic but totally fits my needs.

Communication was excellent and i was able to prolong my stay via quick and easy Whatsapp chats with the owner Tom.

Thanks for the stay!
Thank Bu W
Response from Tom E, Owner at Posada Luna del Sur
Responded 23 Jul 2018
Thanks for your review and feedback, it is very much appreciated! We are beyond happy you enjoyed your stay with us and as well enjoyed Tulum as a whole! We appreciate your coming back to visit us and we value your loyalty! :) Please come back and visit us again-- all returning guests receive a 20% discount, for their loyalty! :) Best wishes, Tom & staff
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About
Description
Posada Luna del Sur is a delightful small boutique hotel of 12 private suites, which has earned praise for excellence value, service, comfort and quality from travelers around the world. The suites are More graciously proportioned and lovingly appointed. Immaculately maintained suites include; king size or twin beds sleeping accommodations (roll-away beds available for parties of three on request) cozy sitting area, balcony or patio area, mini fridge, unlimited complimentary bottled water, ceiling fans, A/C, security safe, cable TV, free WiFi hot spot, hot water, 24 hour security/bellhop, concierge services, tour desk, and our signature a la carte breakfast inspire care-free times and peaceful dreams! Our hotel is focused on value, service, comfort and quality. We have won multiple TripAdvisor Traveler´s Choice awards throughout the years; our most recent in 2017 for the best ¨value¨ hotel. We believe you can still stay at a quality boutique hotel in Tulum, without breaking your bank. A gem in the Riviera Maya, we invite you to come and discover why! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Breakfast included
Air Conditioning
Airport Transportation
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Romantic
,
Spa
,
Onsen
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Romantic
,
Spa
,
Onsen
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
12
Price range
US$ 89 - US$ 207 (Based on Average Rates for a Standard Room)
Also Known As
Posada Luna Del Sur Hotel Tulum
,
Posada Luna Del Sur Tulum
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Romantic
,
Spa
,
Onsen
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
12
Price range
US$ 89 - US$ 207 (Based on Average Rates for a Standard Room)
Also Known As
Posada Luna Del Sur Hotel Tulum
,
Posada Luna Del Sur Tulum
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Photos
Traveller (448)
Room & Suite (132)
Dining (30)
Pool & Beach (25)
Nearby
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Questions & Answers
Ask a question
sarahv1212
12 April 2018|
Answer
Response from Tom E | Property representative |
We can arrange a shuttle, please email us for more, see website for contact email, as TA won't allow us to list a URL or email here. You will be sleeping in your room after you arrive, this counts as a night.
1
Vote
SchatzeAtlanta
13 February 2018|
AnswerShow all 2 answers
Response from Kees F | Reviewed this property |
Not sure about golf courses. Tulum Beach is a 10 min taxi ride away. Cancún is the closest airport.
0
Votes
Room Tips
"King bed for couples was absolutely beautiful I loved our room on the second story "
sarahv1212
30 Apr 2018
Read review
"“Tom’s Map” is a great resource for getting around Tulum. Plenty of drinking water supplied in our room...."
PhotoboothLady
13 Apr 2018
Read review
"We stayed on the bottom floor this time around.. wifi is weak, but the room is the same as far as we can tell"
therusticwanderer
16 Feb 2018
Read review
"It is a very small hotel... I can't imagine any rooms being preferable to another."
B1628JOmartinp
1 Feb 2018
Read review
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