The property is beautiful and well maintained. Every single person on the staff right down to every waiter went above and beyond. The food was amazing and the hotel really has a cozy feel. I love that it’s small enough for everyone to know you and it was very quiet and relaxing.
My husband and I have visited the Encantada in Tulum twice and if we’re lucky enough to return again this will continue to be our go to. The staff is so kind and helpful, rooms clean and gorgeous. Food is delicious. Truly paradise. Small boutique hotel with private access to the beach. We also coordinated massages and a Muyil Adventure through the hotel and both experiences were excellent. The worst part is leaving! Andy, JP and Becky at reception couldn’t have been more lovely and attentive and our tour guide Oscar was brilliant. Cannot recommend enough!!!
The hotel was spectacular ! The staff were most impressive. They are always kind and attentive. The room was beautiful and super clean. The hotel had a sister hotel across the street Radhoo and allowed us to use their pool which was an added bonus. Also the hotel could easily be communicated thru WhatsApp. Anything we need , just a quick text away. We took massages also by the beach and they were heaven. Loved this place and can’t wait to go back.
We returned here to celebrate our 5yr anniversary after spending our honeymoon here. I am happy to say the integrity of the boutique experience has been maintained. The new ownership has done great and we had even more amenities at our disposal. The pool at Radoo and spa palapa at La Valise were great! NU and Itzik were very good as well. We ventured out for dinner a few times per our Concierges' recommendation. We did the Ruins and underground river cenote with Oscar which I also recommend. The staff was great and made us feel at home and were all very attentive to everything we needed. Ivan and Becky were the best !! It was good to see Carlos again who has been there for 10 years. We will return I am sure but it will not be soon enough! We live this place mainly because of the rooms ( which now have A/C!) and the location right on the beach the dining area overlooking beach was my favorite thing added and I enjoyed this every morning before anyone was up (thank you Nester for all the early am coffee before staff arrived!) Often whole lounging at the beach at this resort you feel as though you are the only ones there which is a main reason we live this locale as well. Thanks again you guys for making my anniversary so memorable 💖 …
We arrived with a large group for a wedding the day after hurricane grace. Even though we were originally supposed to me staying next door at a sister property La Valise that property had been damaged along with all the hotels. But the staff at all four hotel properties worked tireless to accommodate everyone as best they could. To be completely honest we loved encantada so much we didn’t feel we missed out on anything not being in our original hotel. The staff along with the property are beautiful. We couldn’t have asked for a better time. Thank you again for everything! Five stars!