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Hotel Tulum

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Traveller (3)
Room & Suite (1)
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Overview
  • Excellent16%
  • Very good20%
  • Average6%
  • Poor10%
  • Terrible48%
19 Mar 2016
“Avoid if possible”
25 Mar 2015
“Poor customer service.”
AMENITIES
Free Wifi
Free Parking
Pool
Restaurant
Suites
Wheelchair Access
Laundry Service
4 Star Hotel
All hotel details
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Reviews (30)
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1 - 5 of 17 reviews
Reviewed 19 March 2016 via mobile

Poor customer service, the staff stole money out of our room. After we notified the owners they still charged us extra for the safety box. Dirty towels and the sheets had holes in them. Cockroaches under the beds. The owners woke us up in the...More

Thank Rasmus A
Reviewed 25 March 2015

The room I was staying in had no lights and in 4 nights my room wasn't cleaned once. I wouldn't recommend this Hotel as there are many other options. 5min away from downtown and 15min from the beach!!

Thank Manel V
Reviewed 18 January 2015

Hotel Tulum is located in the center of Tulum with a 5 min drive to the beach! The rooms are nice and clean with high ceilings, hot water, wifi and air conditioning. The garden outside is beautiful and so is the architecture of the house....More

Thank AgnesLarssonStormgaa
Reviewed 9 November 2014

The owners, mother and daughter Veronica and Veronica, are very kind and have shown me their way of life here in Tulum. They have offered me some delicious Chilean and traditional maya food in great quantities and whenever I want to eat they provide me...More

Thank Finlay K
Reviewed 10 February 2014

The worst place i have ever stayed! Really, i wish that night never existed. Very dirty and messy hotel in general. Talking about room, still want to cry - dirty linen with hair, sand and spots on it. Uncomfortable bed, dirty towel (just one for...More

1  Thank Marina_Polnaja
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Things to do
Pool
Restaurant
Details
Price range
US$ 35 - US$ 110 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites
Details
Price range
US$ 35 - US$ 110 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites
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Traveller (3)
Room & Suite (1)
Questions & Answers
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Room Tips
"Don't stay in rooms out back unless you happy with beats till the early morn"
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"We stayed in a matrimonial room, # 13 at the back, with bathroom, matrimonial bed, two bedside tables, two..."
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"Make sure you look around what they have available, as the rooms can vary in quality, and some are more..."
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