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2/10/2017 3/10/2017
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    Grand Sunset Princess All Suites Resort

    Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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    Lowest prices for your stay
    2/10/2017 3/10/2017
    Lock in the lowest price from our partners
    US$ 176
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    Traveller (9844)
    Pool & Beach (2112)
    Room & Suite (1638)
    Occidental at Xcaret Destination
    12,864 reviews
    #72 of 211 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,219 reviews
    #3 of 211 hotels in Playa del Carmen
     
    Fairmont Mayakoba
    4,079 reviews
    #13 of 211 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    2,109 reviews
    #2 of 211 hotels in Playa del Carmen
     
    Overview
    • Excellent46%
    • Very good31%
    • Average13%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “sports bar” (787 reviews)
    “fondue” (509 reviews)
    “sunset side” (377 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Occidental at Xcaret Destination
    12,864 reviews
    #72 of 211 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,219 reviews
    #3 of 211 hotels in Playa del Carmen
     
    Fairmont Mayakoba
    4,079 reviews
    #13 of 211 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    2,109 reviews
    #2 of 211 hotels in Playa del Carmen
     
    Write a Review
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    Reviews (8,950)
    There are newer reviews for Grand Sunset Princess All Suites Resort
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
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    4,091 - 4,095 of 7,365 reviews

    Reviewed 1 May 2013

    For a 5 star resort my girlfriend and I were very disappointed. The food was average at best and the service at both buffets was terrible. The service at the "upper class" restaurants, where you had to make a reservation, was also terrible. In one...More

    1  Thank Ben L
    Reviewed 1 May 2013

    This was by far one of the best all inclusive resorts w stayed in. The rooms were clean! The food fantastic and the staff went out of they're way to please. Most staff spoke good english or found someone who did. the staff continuiously groomed...More

    3  Thank Pbb143
    Response from Obed C, Gerente at Grand Sunset Princess All Suites ResortResponded 21 June 2013

    Dear Guest, Thank you for your feedback on your stay at the Hotel. We are delighted to hear that you have enjoyed your experience at Grand Sunset Princess. One of our top priorities is that you and all our guests have a memorable experience to...More

    Reviewed 30 April 2013

    First off, I don't know what some people are complaining about! This is a fantastic resort, and we had no problems at all... Check-in-Our check in was relatively quick considering there were about 3 buses dropping off. If you have to wait a few minutes,...More

    3  Thank Lisa M
    Response from Obed C, Gerente at Grand Sunset Princess All Suites ResortResponded 21 June 2013

    Dear Guest, On behalf of all our staff we give the most sincere thank you for choosing our hotel for your holidays on the Riviera Maya. I am glad that our hotel, services and the attention from our staff, met your overall expectations. It will...More

    Reviewed 30 April 2013

    We Travelled to the Riviera Maya from the 19th of April, to the 26th, and stayed at the Grand Sunset Princess. And being our first time in Mexico, we really didnt know what to expect. My advice, if you read ANY bad reviews.....ignore them!!!! This...More

    3  Thank Stephanie L
    Response from Obed C, Gerente at Grand Sunset Princess All Suites ResortResponded 22 June 2013

    Dear Guest, Thank you very much for taking your time to share your review with us and the TripAdvisor’s Travelers. It is our constant goal keeping you impressed on every visit and makes it even better than last time. We thank you sincerely for choosing...More

    Reviewed 30 April 2013

    We stayed in the Grand Yucatan Suites, not really worth the extra money if you don't want to be alone...we like to be where the fun is and this part of the hotel is very quiet. Nice if you want that though. Walking distance from...More

    Thank lisav124
    Occidental at Xcaret Destination
    12,864 reviews
    #72 of 211 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    3,219 reviews
    #3 of 211 hotels in Playa del Carmen
     
    Fairmont Mayakoba
    4,079 reviews
    #13 of 211 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    2,109 reviews
    #2 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$ 165 - US$ 542 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #29 Green Hotel in Playa del Carmen
    • #42 Top resorts Hotel in Playa del Carmen
    • #47 Luxury Hotel in Playa del Carmen
    • #53 On the Beach Hotel in Playa del Carmen
    • #58 Romantic Hotel in Playa del Carmen
    • #66 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 674
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com and TripOnline SA so you can book your Grand Sunset Princess All Suites Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Grand Sunset Princess All Hotel Playa Del Carmen ,
    • Grand Sunset Princess All Suites Resort And Spa ,
    • Grand Sunset Princess Hotel ,
    • Grand Sunset Princess Review ,
    • Grand Sunset Princess Mexico ,
    • Grand Sunset Princess Resort ,
    • Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen
    Add Photo Photos
    Traveller (9844)
    Pool & Beach (2112)
    Room & Suite (1638)
    Dining (590)
    Hotel & Grounds (5477)
    Bathroom (194)
    Family and Play Areas (78)
    Business Centre & Event Rooms (46)
    Nearby
    Occidental at Xcaret Destination
    12,864 reviews
    3.45 km away
     
    Grand Velas Riviera Maya
    3,219 reviews
    .97 km away
     
    Banyan Tree Mayakoba
    2,109 reviews
    1.45 km away
     
    Fairmont Mayakoba
    4,079 reviews
    1.87 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    callelek
    20 September 2017|
    Answer
    Response from BUDDYV | Reviewed this property |
    There are no day passes and I am pretty sure you may not be able to attend as the resort is guests only unless there is something I am not aware of that has changed.
    0
    Votes
    Ju L
    19 September 2017|
    Answer
    Response from DeeM2017CAD |
    I think it's. 6pm but the sports bar if you wanted to grab a drink anytime
    0
    Votes
    Wendyzjunk
    19 September 2017|
    Answer
    Response from DeeM2017CAD |
    Swim up rooms are in the middle. If you are concerned about walking a lot tell your travel agent. It's approximately 45 mins to the airport if you are not making other stops to other resorts
    0
    Votes
    Room Tips
    "Room in section 1 were close to the buffet, etc."
    Read review
    "rooms facing the jungle are quiet, rooms facing the pool a bit loud but have nice views"
    Read review
    "yes, everyday, was our option to tip."
    Read review
    "book a swim up room and you can swim from room at your leisure. Looks good."
    Read review
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