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Grand Sunset Princess All Suites Resort

Bookit.comUS$ 240*
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Certificate of Excellence
GreenLeadersSilver level
14/06/2017 15/06/2017
1 room 2 adults 0 children
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Grand Sunset Princess All Suites Resort
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8,589 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sunset Princess All Suites Resort
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Showing 7,092: English reviews
Pittsburgh, Pennsylvania, United States
Reviewed 17 September 2013

My boyfriend and I just returned from the Grand Sunset Princess 2 days ago. We read several reviews before going, and now would like to share ours! I'd like to start by saying the good, of the 4 times I've gone to Mexico, this is by far the largest and nicest resort I've stayed at. The room was beautiful and...

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Helpful?
5Thank 460shannonk
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest Thank you for taking the time to share your comments concerning your stay at Grand Riviera Princess. Providing our guests with the best possible hospitality and service has always been our mission, therefore, your feedback is extremely important as it helps us to improve every day and provide an unforgettable experience to our valued guests. It will be...

Cumming, Georgia
Reviewed 17 September 2013

We just returned from 7 nights at the Sunset Princess. This is our second time here. We stayed in Laguna Villas (adults only). At first I was a little worried because it was a little strange to have a lagoon around where we were staying, but I got over it.Location was perfect. The private pool, bar, and little personal buffet...

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Helpful?
2Thank Lea1376
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, We would like to thank you for invert your time in this review. Your constructive kind words are greatly appreciated as we are certain your review will prove invaluable to other travelers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. Be assure that...

Raleigh, North Carolina
Reviewed 16 September 2013

Just returned from the Grand Sunset Princess Resort. We stayed at the Yucatan/All Adults section, From Sept 7 to Sept 14. Well, the grounds are beautiful. We enjoyed the Al-la-carte restaurants. The buffets are lacking but we did find something to eat and did not go hungry. The service was hit or miss. The Platinum bar we always had great...

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Helpful?
1Thank Jill K
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear guest, Many Thanks for sharing your experience with us and with other Trip Advisor Travelers. I appreciate the time you took to write about us, your feedback is very important to improve the opportunity areas we might have. I feel sorry you didn’t enjoy it as much as we would have liked. We are working in each comment that...

Reviewed 14 September 2013 via mobile

The hotel was very nice but the beach lets it down. To many stalls trying to sell stuff to you and the sea was brown due the a storm drian out let . The hotel is rated 5* but you have to pay extra for wifi and the spa (not good) the food is amazing and the entertainment was good....

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Helpful?
2Thank Andy C
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Many Thanks for sharing your experience with us and with other TripAdvisor readers. I appreciate the time you took to write about us, your feedback is very important to improve the opportunity areas we might have. One of our top priorities is that you and all our guests have a memorable experience to share with their family and...

Ajax, Canada
Reviewed 14 September 2013

Hello all, We just got back this week and I will give you the run down. We are seasoned travelers so I have a bit to compare to. Check in: This was our only issue, check in is at 3 pm (no exception) even if the room is free, they will not let you in. The resort: This resort is...

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Helpful?
2Thank beagleboys2
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for your great feedback! We are glad to read that you have enjoyed your vacations at Grand Riviera Princess. One of our top priorities is that you and all our guests have an amazing experience to share with their family and friends. Your wonderful words are the best compliments for us. Please rest assured that we...

Miami, Florida
Reviewed 13 September 2013

AVOID THIS PLACE! My wife and I reserved our stay through a travel agency. At the end of our stay we received a bill for the whole stay. The hotel had the travel agencies credit card on file and choose not charge them. Instead they choose to collect from me. Obviously I wasn't very happy about the idea of paying...

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Helpful?
3Thank Alex V
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Please accept our sincere apologies for the inconveniences caused in this respect. This is certainly not the level of service we are known for and can fully understand your disappointments. Also I would like to explain that was a misunderstanding with the travel agency, however you were affected. allow me tell you that what occurred is not at...

Whitby, Canada
Reviewed 12 September 2013

My husband and I went to this resort for our 22nd anniversary. We decided to upgrade to platinum when we checked in. I am very glad we did. We had a lot of problems at the beginning with the upgrade and the room. I wrote a long letter to management pointing out the mistakes and problems and within 2 days...

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Helpful?
4Thank Jodi C
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear guest, I’m really happy to read your nice comments about your stay with us. We really appreciate your objective review about our facilities, the service and our staff. All the staff of our Resort feels so glad when we receive review as yours. It will be our pleasure to have another opportunity to show you the gracious hospitality and...

Calgary, Canada
Reviewed 11 September 2013

My review is more meaningful for people who are planning a family vacation or those who have been to many resorts and expect a certain standard. Sunset Princess is only a 4 year old resort very clean but it caters to budget vacationers who need a good deal under the 4 star banner. It has large pools (largest I have...

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Helpful?
6Thank J S
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, We truly appreciate that you took your time to write a review of our Resort. Both your pros and cons comments have been forwarded to the head managers. Kindly allow us to apologize for the few inconveniences you have experienced during your stay. Providing our guests with the best possible hospitality and service has always been our mission,...

Colombo, Sri Lanka
Reviewed 11 September 2013

My sister and I stayed here at the end of May. The Grand Sunset Princess lived upto expectations and more. The all-inclusive package of the junior de luxe suite included the ability to dine in any of the specialty restaurants which gave variety to otherwise eating from the same restaurants. The standards of the rooms and common elements were very...

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Helpful?
Thank Shamani F
Toronto, Canada
Reviewed 11 September 2013

Food- food was great. No complaints. The tapas restaurant and teppanyaki were amazing! People from our party said the oriental was awful so we avoided it. We also ate at the Mexican one which, surprisingly, wasn't amazing. The Buffett was good though. As a vegetarian, I was still able to find great selection. The sports bar is 24 hours which...

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Helpful?
3Thank Je554star
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Many Thanks for sharing your experience with us and with other TripAdvisor Travelers. I appreciate the time you took to write about us, your feedback is very important to improve the opportunity areas we might have. One of our top priorities is that you and all our guests have a memorable experience to share with their family and...

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14/06/2017 15/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 11,503 - ₹ 31,020 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen
Hotel Style:
#30 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,180 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ground floor balconies have no air movement”
fab412017, 26 May 2017 | Read review
“Long winded tips located at end of my review, always exceed 140 characters”
shino88, 26 May 2017 | Read review
“All of the rooms offer a balcony and we loved that ours was not of the pools.”
354samanthaf, 25 May 2017 | Read review
“If you request two beds and you only get a room with one bed. Request a cot. The pull out is very uncomfortable!”
jutahh, 24 May 2017 | Read review
“Book platinum as the rooms are beautiful.”
71darlenes, 21 May 2017 | Read review
5 of 5
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US$ 240* /night
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Prices are for 1 room, 2 adults
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