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Grand Sunset Princess All Suites Resort

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GreenLeadersSilver level
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Grand Sunset Princess All Suites Resort
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8,342 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sunset Princess All Suites Resort
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Showing 6,890: English reviews
Reviewed 4 days ago NEWvia mobile

The hotel is beautiful when you first arrive. As the days go by you notice a ton of maintenance and upkeep that needs done. Too big and no ocean views! Rene, pool bartender is fantastic and made pool time worth every minute!

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Helpful?
Thank Holly M
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Holly M, We regret that our attempts to make your stay more enjoyable were unsuccessful, it is unfortunate to read that you did not receive the welcome feeling you were expecting. We hope that despite this experience, you present us an opportunity to show you the level of service you have come to know and expect of our property....

Surrey, Canada
Reviewed 4 days ago NEW

This is a huge resort so get ready to walk. The staff was super friendly and very helpful when we needed things. I thought the food was above average but nothing too exciting. The A La Carte restaurants were not the most exciting when it came to their food. The steakhouse had great meat but terribly slow service. The fondu...

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Helpful?
Thank Stewart M
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Stewart M, Your feedback is of the utmost importance to us in our daily efforts of providing the service and attention you deserve. We are glad to know you had a good stay but we also apologize for not providing you with the amazing vacation you deserve, it surprise us because we usually receive very good feedback from our...

Abbotsford, British Columbia
Reviewed 4 days ago NEW

My husband worked very hard arranging this surprise vacation for my birthday, and to say we were both very disappointed would be an understatement! After a very long, tiring journey, check-in was very chaotic and not very organized, with only a fraction of guests offered a welcome cocktail. We were given a map of the large property with our building...

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Helpful?
Thank meagardner
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear meagardner, Thank you for your detailed review. We'll extend your compliments to our staff and most particularly to our management department. Please accept my apologies for the inconsistencies in service, I never like to hear such comments nevertheless I appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best...

Calgary, United Kingdom
Reviewed 4 days ago NEW

Just back from a lovely week at the Grand Princess, had a great time - only disappointment was the food. I requested to be placed in the Family Club section and was lucky enough to receive this request (it was an upgrade). My boys had access to the amazing kids club which my 5 year old went to every day....

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Helpful?
1Thank kazphillips
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

I truly regret the inconveniences kazphillips during your stay at Grand Sunset Princess. We are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. We have carefully noted each point you mentioned in order to improve, we take our guest´s opinions very serious. Feedback is always important as it is a vital...

Rio Grande
Reviewed 4 days ago NEW

I would definitely return. The property was beautiful. The dining options were great. The only thing I would suggest is not to serve drinks in plastic cups. Nothing irritates me more than plastic cups. Other than that, it was a wonderful trip.

Review collected in partnership with this hotel
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Helpful?
Thank Daniela B
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Daniela B, Thank you for your comments, we will share it internally in order to keep improving, we will take your comment regarding the cups. We would like to see you soon to show you our improved service.

Shelburne Falls, Massachusetts
Reviewed 4 days ago NEW

This was my family and my first time first trip to Mexico and we had the best time. The Sports and Entertainment team was my favorite part. Between Danny Rocha Macias' beach Zumba, tequila volleyball with Luis, Crazy Games at the pool with Sam Glez Cruz (the list goes on and on)... we were never bored. We always looked forward...

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Helpful?
3Thank Kylee0516
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Hola Kylee0516, We are absolutely delighted to read that you enjoyed your stay at Grand Riviera Princess, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with Dani, Luis and Sam, they...

Sault Ste. Marie, Canada
Reviewed 6 days ago NEW

Came to this resort with 3 friends for a boys trip. I think it is more geared towards couples and families but we still had a great time. There were several swimup bars but unfortunately only one had music playing all day which we found strange. Bartenders Airon and Renee were awesome and made great drinks. There was a hamburger/hot...

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Helpful?
3Thank Stephane_8899
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Stephane_8899, Thank you for taking the time to share your feedback of your recent stay. Thank you very much for choosing The Grand Riviera Princess to stay on your vacation, your opinion is very important to us. We hope very soon for another rejuvenating experience with us and we will be able to welcome you back to the Resort...

Peterborough
Reviewed 6 days ago NEW

We were at Grand Sunset Princess March 5 -12th and we would have loved to extend our stay by a few days if we could have. The location is perfect, lots to do, the grounds are beautiful and the staff is super friendly! We enjoyed the nightly entertainment (The Horror Show and kids Frozen show were outstanding). We enjoyed the...

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Helpful?
2Thank Jennifer N
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Thank you Jennifer N; for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to take action on the matter. We hope that you will not hesitate to visit with...

Montreal, Canada
Reviewed 6 days ago NEWvia mobile

The hotel is big. Lot of people. You have to Forget to have a pool chair after lunch, a lot of people is directly on the ground!! This is not a 5* lol!!! Service is slow, they are understaff! The A la carte restaurant is good but the buffet need more choice and more chef, so slooowwww! The room is...

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Helpful?
1Thank Soleiltime
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Soleiltime, Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We have carefully noted each point you mentioned and will share it internally. We take our guest´s opinions very serious. Feedback is...

Highland, Indiana
Reviewed 1 week ago NEWvia mobile

I was at the Grand Sunset Princess two years ago--tried another (more expensive) resort last year and went right back to the Grand Sunset Princess. They've made some great improvements -- e.g. the taco grill for lunch daily is great. The grounds are beautiful and well maintained... plenty of entertainment for guests old and young and the staff is unbelievable...

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Helpful?
4Thank theaccountant31
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear theaccountant31, Thank you for taking the time to share your feedback of your recent stay. In Princess, our main goal is that you have a great vacation and make you feel comfortable and we’re glad to read we meet your expectations We hope that we will be able to welcome you back to the Resort in the future to...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 11,136 - ₹ 21,486 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen
Hotel Style:
#27 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,084 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Platinum suites were great, we had a south facing room - which was away from the pool.”
 of 5 bubbles F5164TQsusant, 24 Mar 2017 | Read review
“Platinum has about 16 rooms with a view out of 100”
 of 5 bubbles jeffcV8930AD, 23 Mar 2017 | Read review
“For couples the Laguna Villa Suites are the way to go”
 of 5 bubbles georgiam302, 22 Mar 2017 | Read review
“Just enjoy, it was wonderful”
 of 5 bubbles A3433WNkathyh, 22 Mar 2017 | Read review
“If you want to be close to the beach, ask for a room in the building near the beach NOT the lobby.”
 of 5 bubbles 639sunny, 22 Mar 2017 | Read review
5 of 5