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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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7,854 Reviews from our TripAdvisor Community

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Showing 6,474: English reviews
Winnipeg, Manitoba
1 review
Reviewed yesterday NEW

All resort areas continuously cleaned and kept repaired. Buffets good with lots of choices. Room was cleaned very well every day and room bar reloaded and supplied with lots of drinking water every day.Staff in restaurants were very friendly and staff at the bars were excellent. Reserving Al A Carte restaurants was awkward and time consuming as you can only... More 

Review collected in partnership with this hotel

Helpful?
Thank gordono784
Edmond, Oklahoma
1 review
Reviewed yesterday NEW

While the grounds and service were nice, the food was okay, the buffet food empty, and the reservation system a disaster. The pools were losing tiles on the bottom and the beach area needs improvement

Review collected in partnership with this hotel

Helpful?
Thank okman1
Muskegon, Michigan
1 review
Reviewed yesterday NEW

The room was wonderful. The resort was enormous. The staff was ok, when we tip they didn't really seem to care. The food was the least favorite part of the trip. The buffet had no seafood and the dinners were ok. The best part of the trip was meeting new people and that's what made the resort fun.

Review collected in partnership with this hotel

Helpful?
Thank cnowicki80
Monterey Park, California
1 review
Reviewed 2 days ago NEW

A must to visit the La Haciendas Restaurant. The service and food was outstanding. Three of the other four a la carte restaurants were good but neither food nor service could touch this restaurant. The service at the Italian Restaurant was so bad that we left before our meal was served. We were there for more than 20 minutes being... More 

Review collected in partnership with this hotel

Helpful?
Thank Mary C
Guelph, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Rooms were very nice and central to most activities. Very clean and friendly staff. Beach is probably the best thing about this resort. Beautiful location and well kept. Buffet food was good and not repetitive. Alacartes were very basic and poor quality which surprised from other reviews. Actually paid extra to enjoy the Chill out restaurant which cost us an... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 744bretto
Linwood, Michigan
1 review
Reviewed 2 days ago NEW

Had to ask three separate times for a housekeeper to attend to the room and the water was not replaced in our refrigerator without repeatedly asking... other than that the stay was great.. staff was friendly. The area surrounding the resort was amazing and worth exploring, may consider staying at a cute, clean tropical boutique hotel closer to playa del... More 

Review collected in partnership with this hotel

Helpful?
Thank Mary G
Burlington, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Room was mildew and musky. Food mediocre. Resort too big for our liking with relatively small beach for the size of resort. Our party got diarrhea second day that lasted the week. Too many agents continually trying to sell vacation packages. Resort at best 3 star, staff were very friendly. Poor checkin and welcome.

Review collected in partnership with this hotel

Helpful?
Thank Robert H
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Had a wonderful time at this resort. The food is fantastic , the resort is immaculate and beautiful. The staff at this resort are truly what made our stay so wonderful. Ishmael at the quiet pool always kept out drinks topped up, such a hard worker! Derby at the buffet greeted us every morning with fantastic service and Alfredo and... More 

Review collected in partnership with this hotel

Helpful?
1 Thank lorik3040
West Allis, Wisconsin
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 days ago NEW

I would have given this review excellent if it weren't for the two negative episodes we experienced while at this resort. This is a lengthy review, but I wanted to let all the readers know what my family and I experienced. We arrived at the resort about 1 P.M. on Sunday 11/20/16. We checked in but the receptionist said we... More 

Helpful?
1 Thank Steve W
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Have stayed at the Sunset Princess 6 times, it will be 4 total this year alone. I have nothing but amazing memories! The hotel is Grand for sure. Wonderful staff, Lovely animals, clean and beautiful grounds. The beach is huge with lots of lounge chairs and palapas everywhere. So many pools to visit and splash around in. The food is... More 

Helpful?
1 Thank upshalljulie

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 11,627 - ₹ 31,598 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
886 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms nice, but Platinum would be best for location to beach and pools . Laguna suites are nice, but way overpriced and furthest away from the beach.”
 of 5 bubbles 744bretto, 2 Dec 2016 | Read review
“Junior suite good for size and amenities BUT room was mildew and musky smell. Later found most rooms were the same. ”
 of 5 bubbles roberthV7419LX, 1 Dec 2016 | Read review
“A room with a pool view.”
 of 5 bubbles A4288MAstevew, 1 Dec 2016 | Read review
“Have stayed in them all Go higher end with Villa or Platinum (the extras a worth it)”
 of 5 bubbles upshalljulie, 30 Nov 2016 | Read review
“upgrade to the platinum rooms!!”
 of 5 bubbles alexcB6538TL, 30 Nov 2016 | Read review
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