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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,281 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,438: English reviews
Atlanta, Georgia
Reviewed 14 July 2014

We had a problem with our room and consequently spent about 3 hours in the lobby and with the concierge to work it out. We were constantly redirected to someone else. We got the room fixed on the second day but we missed our dinner reservations because they never told us about the premade reservations. The front desk blamed the...

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Helpful?
2Thank Jorgefragoso
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jorgefragoso, We would like to extend you our gratitude for choosing us to celebrate your vacation, and for sharing the impressions of your recent stay. The situation you describe is not a reflection of our service standards. We are disappointed to hear that your experience with us did not live up to your expectations and would like to extend...

Reviewed 14 July 2014 via mobile

I truly enjoyed my stay. A key thing to remember is to book your reservations ASAP! They fill up quickly. The staff was excellent always waking around with a smile and were quick to greet. The food was great and the drinks amazing. Only downfall was they are extremely busy so our room was ready when we went to check...

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2Thank Jfurlanetto
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jfurlanetto, We are truly happy to know that we made of your holidays in Grand Riviera Princess a memorable experience. Thank you for sharing it with other travelers to help them decide to visit us. It will be our pleasure to welcome you back again. Warm Regards Obed Canche Grand Riviera Princess

Cincinnati, Ohio
Reviewed 13 July 2014

My family of four had a fantastic week at GRP. We booked Platinum Suites at GRP and ended up on the Sunset side. No big deal. The concierge service was a plus because we prefer the a la carte dinners. Unfortunately our concierge booked every dinner except one, for two people even though we were a family of four. After...

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5Thank luvplaya62
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, We are truly happy to know that we made of your holidays in Grand Riviera Princess a memorable experience. Thank you for sharing it with other travelers to help them decide to visit us. It will be our pleasure o welcome you back again. Best Regards Obed Canché Grand Riviera Princess

Dallas, Texas
Reviewed 13 July 2014

I had 2 Junior Suite rooms in the 1000 section. 3 kids ranging from 6-14 Great: The grounds: Absolutely gorgeous. I was amazed at the beautiful landscaping and the detail of the layout. Very nice job. Very clean. The ocean water: A beautiful blue as advertised. Pools: Plenty of pools. You can always find a party or a quiet spot....

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10Thank SDM2013
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear SDM2013 Thank you for taking the time to share this review with us. We truly sorry for the inconvenience you have been experienced during this time, our intention has never been to affect you. We understand your annoyance and we would like to extend our sincerest apologies for not been able to provide you with the experience you expected....

Nashville, TN
Reviewed 13 July 2014

I read several reviews before coming on this trip. I knew if I had a negative review the manager would have a smart response. When I read the reviews and the response the manager gave I knew I was going to be in trouble. I had never seen a manager respond so negatively to people on trip advisor. I knew...

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2Thank SoleSurvivor_14
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Sole Survivor 14, We really appreciate the time you have taken to share with us your impression about your stay at The Grand Riviera Princess. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. All our staff has a strict regimen of training and supervision in order to provide...

Reviewed 13 July 2014

This was our first trip to Mexico and I must say that we fell in love with is place. The hotel is well equipped. It has a grand variety of buffets, and has over 5 different international restaurants to choose from, snack bars and all. This is an all inclusive resort. The staff was courteous and friendly. There are multiple...

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1Thank Daneliz Q
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Daneliz Q, We really appreciate the time you have taken to share with us your impression about your stay at The Grand Riviera Princess and we are delighted to know you liked our resort. Thank you as well for your kind comment about our staff’s service. Most of the feedback provided by our guests is excellent; nonetheless, we are...

Reviewed 12 July 2014

My wife and I stayed in one of the Villa Laguna at the Grand Princess (Rivièra side) and it was truly a luxurious treat. The room: the room was large and spacious. The bed a hard for our taste, but comfortable. Not a true king size (too short) but was fine for us. It was clean and well maintained. The...

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Thank Nicholas D
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Nicholas D, Thank you very much for taking time to review our resort. We appreciate very much having had the opportunity to have you with us for your last holidays, and truly hope this is just the first of many more stays in our Paradise! We are looking forward to welcoming you next year. Best Regards, Obed Canché Grand...

San Diego, California
Reviewed 12 July 2014

I booked a vacation at this resort for nine nights in the first week of July 2014. We booked a all inclusive Grand Yucatan Platinum room and ended up in the 312xx section of the hotel. Atmosphere of Hotel: The hotel is quite massive and literally takes quite a bit of time to walk from the front to the beach,...

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7Thank SDJay83
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear SDJay83, Thank you for letting us know about your experience in our resort. We deeply apologize for not been able to provide an enjoyable holiday for you and your partner. As guest satisfaction is our main commitment, we would like you to give us a second chance to amend the negative pointers you found during your stay. We will...

Reviewed 12 July 2014

I'm not a fan of AI in general, so not a specific indictment of the Princess. There are a lot of different countries and cultures represented among guests, so I'm sure it's hard to accommodate all palates. Keep in mind that they don't really season the food because its easier to let the guests do their own. Previous reviews about...

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2Thank DyerCountyTim
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear DyerCountyTim Thank you so much for your comments in TripAdvisor. They are very useful and important to us. We are delighted to know that we met your expectations about Grand Riviera Princess. We always do our best to satisfy our guests and offer you the enjoyment and relaxation you expect. It will be a pleasure to welcome you back...

Reviewed 12 July 2014

The hotel location is wonderful, the attention is the best ever, food is very good as well. In resume, we had a wonderful week but the company that rent a space at the hotel to sell vacations packages are scammers that will try to make you think they are part of the hotel and they will make your dreams come...

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2Thank Claudia S
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Claudia, We have really enjoyed reading your review about such wonderful holidays in Grand Riviera Princess. Thank you for sharing your experience with other travelers in TripAdvisor, and please, do not hesitate to contact us when you start booking your next stay in this, your home away from home. Sincerely yours, Obed Canché Grand Riviera Princess

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,983 - ₹ 33,217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,508 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms closer to lobby and lagoon are queter, rooms facing jungle are much more private.”
 of 5 bubbles jimjohnsonzz, 21 Jan 2017 | Read review
“The ground floor rooms border the walkways, might be noisy.”
 of 5 bubbles 638heidif, 18 Jan 2017 | Read review
“We had a room on the outside of the inner space of the hotel but enjoyed the quiet that provided and still had a lovely view.”
  • Our room service made fun shapes everyday with the towels.
 of 5 bubbles Cindy_McNeice, 17 Jan 2017 | Read review
“There is a cart going between beach and lobby, so being close to either is not an issue.”
  • Nice siced balconey, but no drying rack
  • swim-up pool,
 of 5 bubbles janaguillon, 16 Jan 2017 | Read review
“Go Platinum or stay home”
 of 5 bubbles ramblindan2017, 13 Jan 2017 | Read review
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