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11/8/2017 12/8/2017
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    Grand Riviera Princess All Suites Resort & Spa

    Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
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    Best prices for your stay
    11/8/2017 12/8/2017
    US$ 323
    US$ 299
    SAVE US$ 24
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    Overview
    • Excellent45%
    • Very good31%
    • Average14%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “sports bar” (543 reviews)
    “fondue” (368 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    11 Aug12 Aug
    |
    1 room, 2 adults, 0 children
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    Reviews (8,113)
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    There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
    See the most recent reviews

    2,591 - 2,595 of 6,048 reviews

    Reviewed 15 May 2015

    4th consecutive time at the grand sunset princess, we stay around 12/15 days at a time and usually with the platinum upgrade (includes free wifi and free 24hr room service, among other things). If you haven't visit the grand sunset princess, it is a huge...More

    9  Thank Verstappengt30r
    Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 3 June 2015

    Dear Verstappengt30r, We are really sorry for not being able to fulfill your expectations with our services in this occasion.. We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. Please feel assured that...More

    Reviewed 15 May 2015

    I stayed for my honeymoon april 11-22 2015. We upgraded to platinum suite with jacuzzi on terrace. The upgrade to platinum was worth the extra $ but we never used the jacuzzi on terrace. We tried once in the bathroom but there was some funky...More

    4  Thank hera710
    Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 19 May 2015

    Dear Client, Thank you for staying with us and for reviewing our resort. We regret we did not have the opportunity to know and address your concerns properly while being with us. The perception of our guests is important to us, and we will share...More

    Reviewed 14 May 2015

    Absolutely worst hotel stay I have ever had. The Princess was one of 5 resorts we were considering for our wedding. The wedding coordinators were awful. We showed up for a 10 o clock meeting and were showed around by a girl who was not...More

    10  Thank Kameron D
    Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 19 May 2015

    Dear Client, Thank you for transmitting us your comment and observations regarding your experience at our hotel, it is always a privilege to count with your opinion. In first place let us provide you our most sincere apologies for the unpleasant experiences you describe in...More

    Reviewed 14 May 2015

    We had an excellent two weeks here as a large party attending a wedding. The hotel is enormous and has very many excellent features and facilities but there are a few things that could be done easily which would make the experience truly excellent. 1-...More

    11  Thank Susan R
    Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 19 May 2015

    Dear Client, We want to let you know that we take all of our guest comments and suggestions seriously with the goal of improving our day to day services. I have taken note the comments you have made regarding our services in order to improve...More

    Reviewed 14 May 2015

    Its pristine gardens, enormous linking pools, swim in bars and relaxing beach atmosphere make this a beautiful spot to retreat to during the winter months. We stayed there in peak period when the resort was at capacity and still found it very easy to find...More

    6  Thank DamoPashby
    Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 19 May 2015

    Dear Client, First of all, I would like to thank you for taking the time to write here your comments about your last stay in Grand Riviera Princess. I would like to thank you for your positive comments about the hotel. We will take note...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Beachfront
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$ 191 - US$ 534 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #30 Green Hotel in Playa del Carmen
    • #44 Top resorts Hotel in Playa del Carmen
    • #49 Luxury Hotel in Playa del Carmen
    • #57 On the Beach Hotel in Playa del Carmen
    • #63 Romantic Hotel in Playa del Carmen
    • #69 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 674
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Cheap Tickets, Expedia, Travelocity, HotelsClick, HotelsforEveryone, Cancelon, Hotwire, getaroom.com, HotelQuickly and TripOnline SA so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Grand Riviera Princess All Hotel Playa Del Carmen ,
    • Grand Riviera Princess All Suites Resort And Spa ,
    • Grand Riviera Princess Hotel ,
    • Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen
    Add Photo Photos
    Traveller (9795)
    Pool & Beach (1893)
    Room & Suite (1465)
    Dining (671)
    Hotel & Grounds (5763)
    Bathroom (209)
    Family and Play Areas (107)
    Business Centre & Event Rooms (28)
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    .65 km away
     
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    Ask a question
    Questions & Answers
    lisa11081108
    28 July 2017|
    Answer
    Response from Vanessa F | Reviewed this property |
    Beach is far. but there is a shuttle that gets you most of the way there. I am not sure about the ages to leave the kids at the club but there were some there that looked to be around that age. And they have a big pirate... More
    0
    Votes
    PhilippaCC
    28 July 2017|
    Answer
    Response from smurf71 |
    I have just read the same reviews, were are due to fly out in three weeks very worrying!!! Trying not to panic but I have a teenagers also and I can't risk this happening to them!!!
    0
    Votes
    klbast
    26 July 2017|
    Answer
    Response from BUDDYV | Reviewed this property |
    The farthest is the family club, over a half mile, and the closest are platinum suites , a couple hundred yards
    0
    Votes
    Room Tips
    "Swim-up or Platnium"
    Read review
    "Our Room was 1832 and it was wonderful and quiet and had the garden view."
    Read review
    "go somewhere else"
    Read review
    "Laguna Villa for couples is worth the upgrade!"
    Read review
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