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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,425 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,543: English reviews
London, United Kingdom
Reviewed 17 November 2014

My partner and I have visited the Grand Riviera Princess for the first time for two weeks. It still amazes me what some people find to complain about. What more do people want? I thought this hotel was very good value for money, considering this was one of the cheapest that thomson were offering. Firstly the resort is exceptionally clean...

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Helpful?
3Thank flashpanther26
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Nella_p90, It was very nice to have read your comments and appreciate the time you took to share. We certainly work hard to provide exceptional service and we are glad it showed. Thank you again for staying with us and we surely hope next time you are in Playa del Carmen you choose to stay with us! Best Regards,...

Barrie, Canada
Reviewed 17 November 2014

My husband and I have visited the Grand Riviera Princess 4 times in the past two years. It still amazes me what some people find to complain about. Firstly the resort is exceptionally clean and well maintained compared to many other resorts we have stayed at. The staff right from checkin to housekeeping and barkeeps are amazing, and always want...

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4Thank Debra C
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Debra C., Thank you so much for sharing with us your experience during your first visit to our resort. I am happy to hear how much you enjoyed your stay and to know that, what really stands out is the service provided by our staff, they all are an incredible team which I am so proud to work with;...

St. Petersburg, Russia
Reviewed 16 November 2014

I stayed here oct 29-nov 9. I actually booked a room on the other side, but since the two hotels are joined together, there is really no difference in my opinion. The grounds are great, clean and inhabited by local fauna, i liked the coati very much. Food was fine (i ad a junior suite all included package), with 3...

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Helpful?
1Thank Evgeniia M
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Evgeniia M., Thank you for sharing your experience at Grand Rivera Princess and we are delighted to know that you have enjoyed the service, food, facilities and accommodations of our resort. I have shared your review with our team highlighting the areas of opportunity and the positive aspects you have pointed us. You can be sure we will be...

Stoke-on-Trent, United Kingdom
Reviewed 15 November 2014

To start will should have been on the dreamliner but switched to a normal plane. As soon as we got of the plane we were chased for money by Mexican bandits the hotel was lovely the room fantastic but that was where the good ended. We stayed in the riviera side which was quite but the rest of the family...

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5Thank juliefuller_06
Sarman C, Gerente de Operaciones at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Juliefuller_06, First of all, thank you for taking the time to share your comments with us. Our guests' feedback is essential for improving our services. We are sorry to read that you experience didn’t meet your expectations and can assure you that the concerns you raised have already been addressed. Concerning your comments about the “atmosphere at night” I...

Vermont
Reviewed 15 November 2014

We took our entire family (4 rooms) down October 11th and we were ALL very disappointed in this place and would ever recommend it to anyone. We reserved at the princess and were told when we arrived that we had to stay at the sunset as the princess was closed. That should have been our first tip. We then had...

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10Thank Martha E
Sarman C, Gerente de Operaciones at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Martha E., We are very sorry to hear that you were left feeling disappointed after staying in our hotel. I would like to explain that all room requests are subject to availability as we receive hundreds of requests daily however, we always try our best to make sure that rooms are situated close together if requested. Regarding the food,...

HK
Reviewed 14 November 2014

This all inclusive is a pretty nice place, if you do not mind extremely large resorts. The layout is impressive and beside the 8 or so pools there is a wonderful beach front. It is relatively clear of hawkers, instead offering it's own beach front "stall mall". There is a multitude of various ethnic foods on offer for nightly dining....

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2Thank Canuckaway
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Canuckaway, Thank you for your recommendation and beautiful comments in regards to your experience at Grand Riviera Princess. We are delighted to know that you have enjoyed our accommodations and service and we would be honor to have the opportunity of welcoming you again. Hasta pronto! Sincerely, Obed Canche Grand Riviera Princess All Suites Resort & Spa

Edmonton, Canada
Reviewed 13 November 2014

Stayed here with my friends from Nov. 3 to Nov 9, overall found it about average. I opted to go all out for the Platinum Suite, but after seeing the Junior Suites that some of my friends were staying in, I wish I had saved my money and gone for one of those, instead. The grounds are lovely and kept...

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2Thank CynicalHolly
Sarman C, Gerente de Operaciones at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear CynicalHolly, Thank you for reaching out to us on TripAdvisor. I'd like to apologize that you did not have the best experience. Although you found some of our staff as “the girl behind of the omelettes’ station” doing a great job. We are truly sorry to read that we were unable to meet your high expectations and that you...

Quad Cities, USA
Reviewed 11 November 2014

While I have traveled the past four years to other All Inclusive Resorts from Jamaica, Dominican Republic, Bahamas, and this year Mexico - this is definitely the largest resort we have been too. It took us awhile to find our building/rooms and the map that was provided was very helpful. We didn't find the elevator until the fourth or fifth...

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2Thank Cindy J
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Cindy J., Thank you for your recent visit with us and for providing this great feedback. I was pleased to read that you really enjoyed your stay at Grand Riviera Princess. I am glad that our hotel, services and the attention from our staff, met your overall expectations. Please do not hesitate to let us know if there is...

Cedar Rapids, Iowa
Reviewed 10 November 2014

We stayed at the Grand Princess Riviera the week of October 26th. We had an amazing time. We booked our vacation through Carey at Beach Bum Vacations. The resort and grounds are absolutely beautiful. Everything was perfect; the grounds, the beach, the pools, the room, the food, the drinks…..all perfection. Check in: We arrived at 1, but you cannot get...

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Helpful?
27Thank Kimberly T
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Kimberly T., We want to thank you for the kind words that you dedicated to us. Our main objective is that our guests have a relaxing and enjoyable stay so we are very pleased to know we achieved this with you. It’s our pleasure to know you have enjoyed your vacations and the amenities from the resort. I have...

Duluth, Minnesota
Reviewed 10 November 2014

I'm sure glad I didn't take all the negative reviews seriously since my stay at the Grand Riviera Princess was very nice. I traveled there with my wife November 2-7. The two of us have traveled to five continents and stayed at many all inclusive resorts throughout the Caribbean. That said, we have a good understanding of what to expect;...

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Helpful?
23Thank Dan S
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Dan S., We truly appreciate the recommendation about our hotel that you have shared with other travelers on TripAdvisor and for the rating you have kindly given us. I will make sure to pass your comments to all of our staff and make them notice what a great job they do every day and that our guests do notice...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,304 - ₹ 24,134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#25 Business Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Any room was spectacular - we did not spend much time in ours- We were on Vacation!!”
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“Building 6000 closer to beach.”
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