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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,540 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,629: English reviews
Sudbury, Canada
Reviewed 17 February 2015

Stayed at the Platinum as an upgrade. Let me start by saying I am an experienced traveler and customer service is important. The staff was very good and very pleasant. At the assigned Platinum beach area, we had the pleasure of being spoiled by YARA. She provided the best service anywhere I have ever been. Kept us hydrated without asking...

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Helpful?
1Thank Guy F
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guy F., Thank you very much for your valued time to share with us your experience regarding your stay with us. We appreciated your observations as well as your impressions which will be analyzed with all the deparments involved. We apologize if you did not exceed your expectations while stayed with us. There would be no biggest reward than...

Tofield
Reviewed 16 February 2015

Take your wallet if you want a nice stay! We followed previous trip advisor reviews and asked to stay in the 6000 block which was centrally located. This was our first "upcharge" - a $37 per person per day "upgrade" which gave us a "deluxe" room with a Jacuzzi in the room. The rooms rank as follows: junior "suite", junior...

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Helpful?
5Thank KLLAlta
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear KLLAlta We would like to take this opportunity to thank you for sending your comments and experiences regarding your stay with us, your opinion is of the utmost importance to us. It has come to our attention after reading these comments that we may have not completely fulfilled your expectations. We appreciate the time you took to share your...

Kent, United Kingdom
Reviewed 16 February 2015

We stayed here for 2 weeks and had a very relaxing time, although the few problems we had and the lack of a personal touch means we would not go back. Upon arrival, after 14 hours of traveling, we were left to find our room by ourselves, not easy when a complex is so big and it was dark. We...

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Helpful?
2Thank Kim4664
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, First of all I would like to express my gratitude to you for having selected Grand Riviera Princess to celebrate your vacation and for having shared your valuable observations about our hotel. Considering that we take our guests’ observations as one of our main priorities, I would like to thank you for letting us know about it and...

Ontario, Canada
Reviewed 15 February 2015

This very attractive resort is large with marble floors everywhere. Outside the buildings the walkways are a polished concrete and this is the hidden danger. While I stayed it didn't rain much at all but when it did the walkways are very slippery and I saw numerous guests along with myself slip and fall. The staff washes the concrete walkways...

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Helpful?
5Thank Stuart L
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Stuart L., Thank you for taking the time to express your perception regarding your recent stay at Grand Riviera Princess, in our effort to improve the level of our services, we put the utmost interest in our guest´s opinion you may rest assured that we took a good note of your observations. We will be attentive to your next...

North Bay, Canada
Reviewed 15 February 2015

We were there from January 26th till February 9th. They put us in a smoking room on third floor, we are non smokers. Smoking throughout except restaurants. No smoking signs were ignored and not policed. Heating system leaked extensively. Refrigerator quit, power went off and balcony mtce. done without notice. Timeshare inside who were more helpful about what is going...

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Helpful?
1Thank Lizzy M
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Lizzy M., Thank you for taking the time to let us know about your experience at our Hotel. We regret not having been able to achieve our main objective with you, which is our guests' entire satisfaction. Please be assured that your observations have been taken in the highest consideration. Kind regards, Obed Canche Grand Riviera Princess All Suites...

Reviewed 15 February 2015 via mobile

Stayed in the Family Section part of this huge hotel complex with my wife and 10 month old in early February. Family centre and service (5/5) - This place was great for families with kids as it has a whole section (bloc of rooms) exclusive for families. - Personal concierge, push cars for kids, "private bar" which serves drinks and...

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Helpful?
1Thank Fresh819
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Fresh819, Thank you for sharing your most recent experience at the Grand Riviera Princess with us and the TripAdvisor Community. Positive comments such as yours, motivate us to continue offering the superior quality of service you have come to expect from Princess Hotels. On behalf of all the staff at Grand Riviera Princess I would like to take this...

Utica, Michigan
Reviewed 15 February 2015

Just got back from a weeks stay 2/7 thru 2/13. We were in the platinum suites. The resort was exceptionally clean and the staff was very helpfull and freindly, especially Yara at the platinum beach.was outstanding. The grounds were beautiful, probably the prettiest that I have seen. The drinks wee typical as most AI resorts although being a platinum guest...

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6Thank James E
Ottawa, Ontario, Canada
Reviewed 14 February 2015

This was our 4th stay at the Riviera Princess - Platinum Suites two weeks in Jan 2015-Feb 2015. I have written a couple other reviews on it. This year, things changed a bit. The staff are still awesome and hard working. The food is good and as a picky eater I had no problems finding stuff to eat for the...

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4Thank Nigel E
Reviewed 13 February 2015

It's funny, I've read so many reviews and it's amazing how people can have such different experiences in the same place, for me and my wife, it was nothing short of amazing!!! I had to give it 4 stars instead of 5 for one reason and one reason only, the WiFi sucks! In Punta Cana I had WiFi all week...

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Helpful?
1Thank Paul I
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Paul I., At Grand Riviera Princess our goal is to make your vacation become an unforgettable experience. Thank you for visiting us and leave your comments. If you allow me I would like to point out that there are not more vendors at the beach since the first months of 2014. We hope to cater you in the near...

Chorley, United Kingdom
Reviewed 12 February 2015

just returned with quite mixed views good,the hotel was in a perfect condition,very clean, staff were for the most part very helpful,avoid the lobby bar,the beach was lovely,location great the bad, the alcohol and food were in my opinion not to a great standard,we were also disappointed by exclusion from certain bars,restaurants and drinks because we were'nt premium customers,that left...

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Helpful?
5Thank leslie s
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear leslie s., We are really sorry to hear that you were not satisfied with our services. You can be sure that we will never cease our efforts to comply with our guests’ needs and expectations. Your comments about our Food have been share with our Executive Chef, as we take in the highest consideration this kind of observations. Best...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,809 - ₹ 23,168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#29 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,662 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible upgrade to platinum but you can enjoy most of the same with a regular room”
 of 5 bubbles josetX6307DH, 27 Mar 2017 | Read review
“We liked the first floor in building 8. Halfway between beach and restaurants.”
 of 5 bubbles cathytidwell, 27 Mar 2017 | Read review
“If you're both a beach and pool fanatic, I would ask for a room starting with a 6 or 7, unless you're going to be in the platinum sections.”
 of 5 bubbles KatyaFedorova, 25 Mar 2017 | Read review
“Loved our Villa - 9001.”
 of 5 bubbles ttrhmr, 24 Mar 2017 | Read review
“We enjoyed a room that was not at pool side. We enjoyed the peace and quiet.”
 of 5 bubbles HeatherL933, 23 Mar 2017 | Read review
5 of 5